Posted June 16th, 2010, 05:48 PM
I have been a travel agent 23 years, specializing in cruising and unique destinations. To hear that one of 'our' industry agents violated the customer trust, is totally unexceptable. To be honest, the lady involved with the thefts was an ordertaker, not a true travel planner. Many of us believe that the 'agent' on the other end of the phone is giving us their best service, at least we hope so. Is booking with an 800# the best for you, maybe not! There is something about making a good connection with our doctor, dentist, banker, teachers and other professionals. Why not a local travel professional? We spend thousands of $$$ on vacations, and yet for many the easy route is the 800# direct to the cruise line or a cruise discounter. A good travel consultant will find you the 'perfect' trip to meet your needs and budget and have the resources to research more specials. I have always felt that I should treat my clients across the desk, like I would like to be treated. Find yourself a knowledgeable LOCAL agent, get references and above all look them in the eye and shake hands!
Good Luck and safe travels,