Cruise Credit issues on website

Just finished a chat session with C&A. I noticed that our last cruise is showing in the completed cruises section, but the cruise credit total did not update. I was told that they have the correct credits on record, but the website is having a problem (:eek::p) and does not show the new total. The IT department (:eek::p) is aware of the problem and is working it.

Oh boy.....this could take a while. :rolleyes:

I'm having the same problem, and I'm expecting to be diamond after my next cruise in 7 weeks, so I'm trying not freak out ( mostly because there are too many really important problems in life) but Im keeping my receipts and cruise cards in case the " completed cruises" disappears too.

Thanks for reporting that this is a known problem.

same trouble here.........my total is 18 short,but C&A has it right(when I talked to them).......said an IT problem..........wow,really?? RCCL has an IT problem:p:p

On Monday they told me the website issue would be fixed by Wednesday. Maybe they meant NEXT Wednesday.

Gina

On Monday they told me the website issue would be fixed by Wednesday. Maybe they meant NEXT Wednesday.

 

Gina

Next Wednesday?? Boy,are you an optimist!:p:p

I was going to ask the same question. My (at least one) December cruises have posted in the cruise history but my "total completed cruises" has not changed.

I want to see those lovely triple points added to my total before the New Year....yeah sure:rolleyes:.

Glad to know that it's being worked on...thanks to the OP for posting the info.

Next Wednesday?? Boy,are you an optimist!:p:p

You shouldn't have read this until January. :p Even then may be too soon.

Gina

The credits for our 12/10 cruise on the Liberty have been posted :D

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The credits for our 12/10 cruise on the Liberty have been posted :D

 

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And added to your total? My credits are posted correctly - just not added up correctly.

Gina

And added to your total? My credits are posted correctly - just not added up correctly.

 

Gina

That appears to be the case with mine too.

same issue.sent a question to C&A re our liberty sailing 12/5-12/10. no response yet.

And added to your total? My credits are posted correctly - just not added up correctly.

 

Gina

Hi Gina :) Yes, our total is correct. We received 10 credits for our 5 nighter.

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I went thru this on my 11/17 Liberty sailing....a week after my return the cruise was added but not any points...I sent an e-mail off to C&A on 11/28. The next day after I sent the e-mail I noticed that my cruise credits were updated...however I never got an actual response to the e-mail till yesterday...saying that all looks correct.

Just finished a chat session with C&A. I noticed that our last cruise is showing in the completed cruises section, but the cruise credit total did not update. I was told that they have the correct credits on record, but the website is having a problem (:eek::p) and does not show the new total. The IT department (:eek::p) is aware of the problem and is working it.

PeterPan:

Thanks for sharing your chat session today with C&A.

We are having the same issues as yourself with the total cruise credits not being added on our old total.

Our cruises are shown in the completed cruises area though.

Wishing all a Merry Christmas.

Same issue here. My 12/09 sailing is in my completed cruises but my total hasn't changed.

I wonder if this has to do with the "Diamonds in December". With double and triple points maybe the "Computer Geeks" can't figure it out.

I'm having the same problem. The Allure cruise was added with 14 points but the 14 points were NOT added to the cruise point total. Seems like a no brainer to me that one should follow the other:rolleyes:.

I had a bit of a different issue. I checked the accounts of various people in the family and my name was put on my mother's account. I called C&A and they fixed while I was on the phone with them.

Guess we are all in the same boat. i have the completed cruise points for my b2b on the Freedom, but still have points that i had before i sailed. I reached D+ on the second cruise and am really excited to see that listed.

One more thing the C&A rep told me on Monday - whether or not it's true...

She said the count problem only affects those who have a spouse or significant other who's account is linked AND has a different amount of cruise credits. I know in my case and in PH8's case, our husbands have less cruise points than us - even though their "my cruises" accounts will show the same.

Are those of you with correct counts single cruisers? Or have you and your spouse been on all of your cruises together?

Gina

One more thing the C&A rep told me on Monday - whether or not it's true...

 

She said the count problem only affects those who have a spouse or significant other who's account is linked AND has a different amount of cruise credits. I know in my case and in PH8's case, our husbands have less cruise points than us - even though their "my cruises" accounts will show the same.

 

Are those of you with correct counts single cruisers? Or have you and your spouse been on all of your cruises together?

 

Gina

We'll have to discount that theory. We have the exact amount of cruises and cruise points. The latest cruise shows up in both accounts but the points aren't added.

We'll have to discount that theory. We have the exact amount of cruises and cruise points. The latest cruise shows up in both accounts but the points aren't added.

Maybe it's ALL linked accounts in that case. I wonder if single cruisers are having the problem.

Gina

Just finished a chat session with C&A. I noticed that our last cruise is showing in the completed cruises section, but the cruise credit total did not update. I was told that they have the correct credits on record, but the website is having a problem (:eek::p) and does not show the new total. The IT department (:eek::p) is aware of the problem and is working it.

It seems to take way to long for the updates to normally happen. As it is, we have been off ship for several weeks, and our cruise points have not been updated. I try not to focus on it, as it tends to work itself out.

It seems to take way to long for the updates to normally happen. As it is, we have been off ship for several weeks, and our cruise points have not been updated. I try not to focus on it, as it tends to work itself out.

Yes, it always seems to work itself out eventually. I posted this as a "public service" to my fellow C&A members who may have the same problem. I know there are those who may be changing levels, and are anxious to see the cruise credits post on the website.

It seems to take way to long for the updates to normally happen. As it is, we have been off ship for several weeks, and our cruise points have not been updated. I try not to focus on it, as it tends to work itself out.

Your cruise points may not have been updated, but have you clicked on your cruise history? Many of us have looked there to see our recent cruises listed along with the point value earned. But it just hasn't been added into the total yet.

Most of my cruises have updated into the history within 7 days. And all have been within 2 weeks. I know some people have had it take longer depending on the ship.

Gina