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uktog
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We are going to leave it to readers to decide where you would have marked this cruise out of 10 because for us something was missing.

 

This was the LCV Journey cruise, 24th October and for us it was the third consecutive cruise for us. We had left Rome at the end of September and had had 24 days on Journey including fulfilling bucket list dreams like Petra before this cruise - so we started the cruise on a high.

 

We know that there had been a lot of hard work done by the LCV team in Miami, especially Nicole, before this cruise which is why being critical seems disloyal. But overall this cruise just did not feel right for us, we had a good time, saw beautiful sights but somehow something was not quite right. We are hoping others who were on the cruise can help us work out what it was but we will try and sum it up what it was like for us.

 

The positives were we had a fantastic suite, brilliant butler (Elro) and great food every night, the ports of call were all an experience and real destination discoveries and we enjoyed the best Azamazing evening we have ever been to. So a lot of positives!

 

We have already highlighted elsewhere the major negative, the land discoveries department. We have had issues with land discoveries before but were pleased to be able report on these boards that on Cruise 1 and 2 things certainly seemed better and the excursions we joined were of a good standard. This cruise also started well when on an Insider Access tour we left behind the bling of Dubai, crossed over into Sharjah a very simple environment so close to Dubai and visited an organic farm to see how even in the desert cultivation can take place. We also enjoyed acceptable (with only minor issues) excursions in Kahsab, Bahrain (during the day) Qatar and Abu Dhabi. But that was it.

 

Unfortunately the two more expensive excursions (we invested the equivalent of nearly half the cost of a 7 night cruise in an OV in them) had major issues. Even Larry Pimentil admitted in the brief q and a session onboard the overnight excursion was only 80% right – personally our score would be nearer 60% - the problems all boiled down to the fact that there had not been enough checking of the plans by Miami or whoever and the timings could not be delivered. Our evening excursion in Bahrain was advertised as a tour accompanied by an expert photographer to help us get good night shots, was a nice drive round with stops at floodlit buildings. The only problem, there was no photography expert and despite the large number of staff from Miami on the tour, no one seemed to notice we did not get what we paid for. We raised these issues with the staff onboard and the response from land discoveries was that our comments were helpful as they would inform future visits to these ports and that as this was the first time in these ports they were still learning. These are exactly the same comments as really upset us up big time on our b2b in Australia early this year when we nearly abandoned involving Azamara in future cruising plans. So it left a bad taste for us that yet again Azamara had been experimenting with our hard earned savings. They may well have exciting new itineraries and maiden ports of call in the coming years but we would now be hesitant in booking them if we needed to rely on land discoveries for onshore explorations. For us therefore an expensive let down but we continued to concentrate on focussing on the positives of the cruise.

 

After we booked the cruise, it became an LCV voyage and there was lots of hype on Facebook etc by the cruiseline about this special voyage. This all heightened expectations as did the fact many guests including ourselves had done Presidents cruises on Celebrity and knew the extras they gave. But from fairly early on the ship took on a negative vibe, not something we are used to on Azamara, with people began asking what did being on an Azamara LCV voyage really mean?

 

There was a large contingent of staff onboard from Miami, but several were actually on holiday so understandably not really accessible. The heads of department did not mingle much and this was noticed and started to be commented on a lot. White Nights was the main gripe session from some because a large section of tables nearest the buffet were reserved for the group and they did not really join in White Nights or circulate and chat to guests. We enjoyed White Nights because it was just as good as others we had been to but many did not perhaps because it was so hard to get tables in the early part of the evening when the guests in the reserved area were yet to arrive.

 

There was a scavenger hunt running through the cruise – but to take get points you had to use your internet minutes to upload photos and videos tagging Azamara to social media sites - We are not sure if many took part in it. There were gifts first day, a diary, a pin, a cuddly camel (nice one) and a selfie stick. We never saw anyone use the stick but we heard lots of negative comments about how it had completely misread the Azamara passenger type. A small china dish was given at the end of the cruise a much better and relevant gift we felt. The biggest gift was the double value discounts for LCV members booking onboard but the LCV hostess was so so busy – we think for a future LCV cruise if they are going to have this very welcome incentive they need to bring extra manpower onboard so that the hostess has enough time to concentrate on the increased number of LCV guests. We felt so sorry for Thabi she was leaving messages for us regarding our bookings very very late in the evening, she looked exhausted by the end of the cruise. We also noticed guests who were not happy with the LCV experience were making their feelings known to Azamara through her.

 

One or two official people were taking lots of photos – we had to sign waivers on that when checking in – and we started to hear grumblings from some that guests were being used and the cruise was tagged an LCV cruise just to create a social media hype hence the number of professional bloggers onboard. We think this latter comment may be a little harsh, we think Azamara were trying to create content during the cruise but because some other regular things had been changed for that cruise, the “backlash” started to challenge asking for whose benefit was the LCV designation – the guests or the head office team? We are not saying we share all these views but what we do note is that this negative vibe began to permeate through the ship.

 

Some of the frustrations may have been down to communication. Guests at the Discoverer level were frustrated to find when they were issued LCV invitations to a brunch, it was in fact the same brunch the whole ship was going to so they believed they had lost out on recognition particularly as the back to backers had enjoyed a champagne and caviar brunch the cruise before. Probably it would have been better if no invites had been issued for the brunch because on the last day there was an LCV lunch for Discoverer level and above although some guests were out on an excursion then. But by the day of the lunch much of the negativity had really taken root which was a shame because it was a lovely lunch.

 

We do recognise there were enhanced sanitation measures in place on this cruise, but we do not think they impacted on the cruise – we also had them the previous cruise. There was a lot of debate as to whether for some people the issue was GI or an over indulgence in dates and sweet treats that were handed out so often ashore as part of the Arabic culture of hospitality.

 

So for us, great itinerary, lovely ports of call with great people, fantastic hotel services onboard but poor execution of elements particularly the excursions that were supposed to make things special.

 

We wonder if others who were onboard can help with this “vibe issue” Did you experience it (positive or negative)and if so what do you think it was that contributed to it?

Edited by uktog
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We are going to leave it to readers to decide where you would have marked this cruise out of 10 because for us something was missing.

 

This was the LCV Journey cruise, 24th October and for us it was the third consecutive cruise for us. We had left Rome at the end of September and had had 24 days on Journey including fulfilling bucket list dreams like Petra before this cruise - so we started the cruise on a high.

 

We know that there had been a lot of hard work done by the LCV team in Miami, especially Nicole, before this cruise which is why being critical seems disloyal. But overall this cruise just did not feel right for us, we had a good time, saw beautiful sights but somehow something was not quite right. We are hoping others who were on the cruise can help us work out what it was but we will try and sum it up what it was like for us.

 

The positives were we had a fantastic suite, brilliant butler (Elro) and great food every night, the ports of call were all an experience and real destination discoveries and we enjoyed the best Azamazing evening we have ever been to. So a lot of positives!

 

We have already highlighted elsewhere the major negative, the land discoveries department. We have had issues with land discoveries before but were pleased to be able report on these boards that on Cruise 1 and 2 things certainly seemed better and the excursions we joined were of a good standard. This cruise also started well when on an Insider Access tour we left behind the bling of Dubai, crossed over into Sharjah a very simple environment so close to Dubai and visited an organic farm to see how even in the desert cultivation can take place. We also enjoyed acceptable (with only minor issues) excursions in Kahsab, Bahrain (during the day) Qatar and Abu Dhabi. But that was it.

 

Unfortunately the two more expensive excursions (we invested the equivalent of nearly half the cost of a 7 night cruise in an OV in them) had major issues. Even Larry Pimentil admitted in the brief q and a session onboard the overnight excursion was only 80% right – personally our score would be nearer 60% - the problems all boiled down to the fact that there had not been enough checking of the plans by Miami or whoever and the timings could not be delivered. Our evening excursion in Bahrain was advertised as a tour accompanied by an expert photographer to help us get good night shots, was a nice drive round with stops at floodlit buildings. The only problem, there was no photography expert and despite the large number of staff from Miami on the tour, no one seemed to notice we did not get what we paid for. We raised these issues with the staff onboard and the response from land discoveries was that our comments were helpful as they would inform future visits to these ports and that as this was the first time in these ports they were still learning. These are exactly the same comments as really upset us up big time on our b2b in Australia early this year when we nearly abandoned involving Azamara in future cruising plans. So it left a bad taste for us that yet again Azamara had been experimenting with our hard earned savings. They may well have exciting new itineraries and maiden ports of call in the coming years but we would now be hesitant in booking them if we needed to rely on land discoveries for onshore explorations. For us therefore an expensive let down but we continued to concentrate on focussing on the positives of the cruise.

 

After we booked the cruise, it became an LCV voyage and there was lots of hype on Facebook etc by the cruiseline about this special voyage. This all heightened expectations as did the fact many guests including ourselves had done Presidents cruises on Celebrity and knew the extras they gave. But from fairly early on the ship took on a negative vibe, not something we are used to on Azamara, with people began asking what did being on an Azamara LCV voyage really mean?

 

There was a large contingent of staff onboard from Miami, but several were actually on holiday so understandably not really accessible. The heads of department did not mingle much and this was noticed and started to be commented on a lot. White Nights was the main gripe session from some because a large section of tables nearest the buffet were reserved for the group and they did not really join in White Nights or circulate and chat to guests. We enjoyed White Nights because it was just as good as others we had been to but many did not perhaps because it was so hard to get tables in the early part of the evening when the guests in the reserved area were yet to arrive.

 

There was a scavenger hunt running through the cruise – but to take get points you had to use your internet minutes to upload photos and videos tagging Azamara to social media sites - We are not sure if many took part in it. There were gifts first day, a diary, a pin, a cuddly camel (nice one) and a selfie stick. We never saw anyone use the stick but we heard lots of negative comments about how it had completely misread the Azamara passenger type. A small china dish was given at the end of the cruise a much better and relevant gift we felt. The biggest gift was the double value discounts for LCV members booking onboard but the LCV hostess was so so busy – we think for a future LCV cruise if they are going to have this very welcome incentive they need to bring extra manpower onboard so that the hostess has enough time to concentrate on the increased number of LCV guests. We felt so sorry for Thabi she was leaving messages for us regarding our bookings very very late in the evening, she looked exhausted by the end of the cruise. We also noticed guests who were not happy with the LCV experience were making their feelings known to Azamara through her.

 

One or two official people were taking lots of photos – we had to sign waivers on that when checking in – and we started to hear grumblings from some that guests were being used and the cruise was tagged an LCV cruise just to create a social media hype hence the number of professional bloggers onboard. We think this latter comment may be a little harsh, we think Azamara were trying to create content during the cruise but because some other regular things had been changed for that cruise, the “backlash” started to challenge asking for whose benefit was the LCV designation – the guests or the head office team? We are not saying we share all these views but what we do note is that this negative vibe began to permeate through the ship.

 

Some of the frustrations may have been down to communication. Guests at the Discoverer level were frustrated to find when they were issued LCV invitations to a brunch, it was in fact the same brunch the whole ship was going to so they believed they had lost out on recognition particularly as the back to backers had enjoyed a champagne and caviar brunch the cruise before. Probably it would have been better if no invites had been issued for the brunch because on the last day there was an LCV lunch for Discoverer level and above although some guests were out on an excursion then. But by the day of the lunch much of the negativity had really taken root which was a shame because it was a lovely lunch.

 

We do recognise there were enhanced sanitation measures in place on this cruise, but we do not think they impacted on the cruise – we also had them the previous cruise. There was a lot of debate as to whether for some people the issue was GI or an over indulgence in dates and sweet treats that were handed out so often ashore as part of the Arabic culture of hospitality.

 

So for us, great itinerary, lovely ports of call with great people, fantastic hotel services onboard but poor execution of elements particularly the excursions that were supposed to make things special.

 

We wonder if others who were onboard can help with this “vibe issue” Did you experience it (positive or negative)and if so what do you think it was that contributed to it?

 

Thankyou uktog on your fair and accurate debrief.

 

We were on the same LCV cruise as you and fully agree with your comments. I am still trying to figure out what was so special about this 'exclusive LCV voyage'

Maybe I was being naive in expecting all guests to be LCV members, but in fact it was the opposite, apart from the Miami group there were several large groups who at times took over certain areas on ship. Most guests I spoke to during the cruise were first timers on Azamara also. I did ask Customer Relations for the breakdown figure of LCV guests, but this was not made available to me.

It was a shame, we were really looking forward in making contact with guests we had met previously but it seemed a large majority were first timers.

The overall cruise and itinerary was perfect for us but in a way we felt like outsiders whilst on board, if that makes any sense.

So.....an exclusive LCV cruise that wasn't, I hope Azamara relooks at the next event and tries a little bit harder.

Craig.

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Thank you uktog for an honest appraisal of the LCV cruise, it reinforces our thoughts that we would rather avoid any future ones as we would find the media hype intrusive.

Earlier in the year we encountered having one of the favoured cruise bloggers onboard and really didn't take to the way they were always put in the best position for everything at the expense of other guests. Now we don't know if these "bloggers" have to pay as we all do, but having talked to journalists on freebies with other lines I expect not, so that being the case it's bound to result in resentment from paying guests.

I appreciate Azamara view the Internet and Social Media as an important tool to promote the brand and we do enjoy the posts and Tweets from the ships, however it sometimes seems that bloggers are more important than the rest of us.

 

 

Sent from my iPad using Forums

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Most guests I spoke to during the cruise were first timers on Azamara also. I did ask Customer Relations for the breakdown figure of LCV guests, but this was not made available to me.

It was a shame, we were really looking forward in making contact with guests we had met previously but it seemed a large majority were first timers.

 

Hence the comment on Quest TA, Southampton to Montreal, by Captain Jose, who told us there were more repeat cruisers (520) than on the LCV voyage.

This figure will have included people like ourselves, who are Discoverer Level via points earned on Celebrity.

Edited by upwarduk
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Hence the comment on Quest TA, Southampton to Montreal, by Captain Jose, who told us there were more repeat cruisers (520) than on the LCV voyage.

 

and there were more on the cruise before as well

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I am so sad to hear this Ann. I think you have been very fair in your evaluation of the LCV cruise. I have often thought about the way these cruises seem to be more for the benefit of the VIP's onboard, rather than the ordinary passenger. I have only done one of these special occasion cruises and it wasn't on Azamara, but the usual onboard ship vibe was definitely missing. There were also key area's of the ship reserved for the VIP guests which definitely impacted on our cruise experience overall. It has certainly put me off doing another one of these special event cruises on any cruise line, including Azamara.

 

As ceejilly says, I would also have expected most of the guests onboard the LCV cruise to be Azamara regulars and not the majority of them being first timers. I also feel so sorry for the lovely Thabi, as I know how much hard work she put into the LCV cruise.

 

As to the shore ex....well Azamara has to sort these failures out. It does not look good for a destination immersion cruise line to be cancelling shore ex that people have booked in good faith with their shore ex OBC or to fail to provide the excursion they have sold. If I had paid a substantial amount of money for a professional photographer to demonstrate how to take night shots and this wasn't provided, then I would be asking for a refund.

 

I know how much you enjoyed the previous B2B cruises, so I hope you can focus on the happy memories from those and put the less than stellar LCV cruise down to experience.

 

Thanks again Ann for your detailed and fair comments on the LCV cruise. I know a lot of people have been waiting to hear your unbiased views.

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Ann,

 

What a pity that the LCV cruise didn't meet your expectations but hopefully visiting new destinations helped mitigate your disappointment.

 

Hopefully many lessons will have been learnt by the team if another LCV voyage is offered in the future.

 

And as for the selfie stick gift, I am not sure it would have come home with me had I been a guest on this cruise:confused:

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OMG...we are booked on the LCV cruise next May, not because it's the LCV cruise..it is just calling at ports we want to visit!...and we had 4 free nights to use!... we booked it on the TA to Montreal in September.

 

I got to thinking it was going to be really special but am now not so sure!

Hopefully they will have learnt from your cruise and make it special...I hope so.

 

I will write a review...hopefully as balanced as yours was Ann....and let everyone know how LCV cruise No. 2 goes down.

 

We are still going to look forward to the cruise as the last 7 on Az have been wonderful and I am sure this one will be too. If nothing else we will meet some lovely people.

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OMG...we are booked on the LCV cruise next May, not because it's the LCV cruise..it is just calling at ports we want to visit!...and we had 4 free nights to use!... we booked it on the TA to Montreal in September.

 

I got to thinking it was going to be really special but am now not so sure!

Hopefully they will have learnt from your cruise and make it special...I hope so.

 

I will write a review...hopefully as balanced as yours was Ann....and let everyone know how LCV cruise No. 2 goes down.

 

We are still going to look forward to the cruise as the last 7 on Az have been wonderful and I am sure this one will be too. If nothing else we will meet some lovely people.

 

Joyce,

 

Didn't realise a second LCV trip was already being offered. Where is your trip going and is it on Quest or Journey? Thanks

 

Hazel

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Joyce,

 

Didn't realise a second LCV trip was already being offered. Where is your trip going and is it on Quest or Journey? Thanks

 

Hazel

 

Hi Hazel.

May 5th...Quest. Venice to Venice...Adriatic coast. Wonderful itinery. Just checked in case I was having a"senior" moment!!

Joyce

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Thank you for your review. I agree with Lottie you have spent enough time on Azamara to know when things are not "right". I am pleased your first two cruises were as good as normal.

Elro is a star isn't he.

We nearly booked the LCV voyage but didn't as we have only cruised twice with Azamara and assumed it would be full of long time cruisers. We are joining the Journey on the 30th to celebrate our 35th wedding anniversary and have booked 7 land discoveries, basically one a port day and a disembarking/airport trip. I do hope they are better than the summers in fact I am hope they are not mostly cancelled.

I too feel you ought to have had a refund on the Photographer trip. I am a keen amateur photographer ( more amateur than photographer ) and I would certainly have booked that excursion. However taking photo's without the professional would have really wound me up.

For me one of the beauties of Azamara is its lack of a class system. By this I mean special events are very low key and therefore no one feels left out. I wonder if the people from Head office were demanding and this put extra pressure on the crew.

With this in mind re White Night, I spent my formative years in a hotel and paying guests first was drummed into me. Perhaps Head Office needs to remember this.

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I can hear those cogs whirring Hazel but we can't go.....we will be on Oceania Marina. :D

 

Don't fall out ladies!!!

I think we shared a taxi with you both in Dubai back to the ship from Dubai Mall in April 2015... after the trip From Singapore????

Edited by jollyjoyce
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Don't fall out ladies!!!

I think we shared a taxi with you both in Dubai back to the ship from Dubai Mall in April 2015... after the trip From Singapore????

 

Sadly not Joyce. I have been to Singapore several times but never yet to Dubai. It's on my list though! :)

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Joyce,

 

We booked the May 5th Quest voyage for exactly the same reasons as you! I sincerely hope that our voyage won't be adversely impacted. I wonder how it will be "special'?

 

Look forward to meeting you onboard. We are travelling with friends from the TA in September.

Just as long as it "is" Special!!!!

I'm sure it will be wonderful and hopefully as it will be the 2nd LCV voyage...we might be lucky and not have a large contingent from Miami......

Every Az cruise so far has been good so hope this doesn't spoil the record!!

Joyce

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We, too, have been on multiple President's Cruises on both Celebrity and Azamara.This LCV cruise was one of the best we've attended. Perhaps expectations were set too high, and shaded by the 2 very enjoyable cruises before the LCV. We did not feel any missing vibe, but we were almost too busy with the various events. In fact we had to pass up the Indian buffet ( a first for us! ) and never even made it to the Living Room the entire cruise!

We were in the lead SUV for the overnight and could hear the many calls between the tour company the camp and the other drivers. We were an hour late leaving the pier and only left after 2 Azamara people brought beach towels from the ship to the vehicles. The tour operator kept explaining that they had recently been criticized for deviating from the published itinerary, so he was extremely inflexible.We recommended skipping 1 wadi to get back on schedule but he wouldn't change.We thought the camp and dune busting experience was top notch. Re: Land Discoveries we made several changes and they were handled flawlessly. We did not attend White Night so I can't comment but we do agree that the Azamazing Evening was our best ever.The LCV host and her sales assistant were very responsive and professional. We find it easier to send them emails, or send a paper document telling them what we wanted.Our experience, interacting the the crew, officers and Miami staff was very positive. In particular,.Larry, Sandi and Nicole were outstanding hosts. There were 2 LCV brunches that we were invited to sit at hosted tables with officers that although did not include caviar, had special menus concocted by Chefs Robert and Monica.All in all, we thoroughly enjoyed the experience, meeting many old friends and making many new ones.We's go on next year's cruise but would have to cancel the Journey's Seychelles cruise. Not going to happen!

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I was not on your cruise but what you experienced seems very similar to my experience on a Fathom cruise to Cuba. We wanted to be one of the first and paid a premium for it. There were so many travel agents and head office staff on board that paid almost nothing for the cruise yet received preferential treatment. They had complimentary wine pairings, specialty dining, wine and paint etc. The tours were not as advertised and I felt like we had to do a lot of the leg work to experience what we wanted to experience. At those prices, everything should have been perfect or at least close to 90%. It was far from it.

We had great expectations ...but were not given recognition as a full premium fare paying customer. Instead they focused on the media/travel agents and home office staff.

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Ann

 

Thank you very much for your fair review. thru CC i was aware of White Nights and people not finding tables. but to "save" them for Mia not right. also I wonder if they could of pop up more tables from windows.

 

As far as the LD tour i would of been going everywhere looking for money back. The Mia office and the ship knows you will be posting here. When a very loyal guest and a fair person makes comments people on here will listen.

 

 

I feel for Thabi very much. She needed two more helpers. I have seen her come up from deck late at night to meet with guests. This is a cruise they needed a full time LCV person and a full time future cruise person.

 

Interesting about the brunch/lunch story.

 

Hazel, I read on the AZ website about the may cruise. it is very Hazel and Lottie ports. not going as i am going back to Norway again.

 

Personally i would need any of the "gifts".

 

as far as vibe goes not sure how AZ can make it better.sounds like a one off.I hope so!!

 

again thank you for the review.

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Hi Ann,

 

I was waiting for your review as well. As we discussed all this at length over dinner at PrimeC on the last evening of the cruise there are very few surprises for me in your post. And as you know, I agree for ~90%.

 

I had not been on the previous two cruises so can't compare the 'vibe' but this was my 27th Azamara cruise and I did spot some differences.

 

Let me start by saying that overall I had an excellent time: an amazing itinerary in a very exciting part of the world, great weather, the usual excellent Azamara service, amazing food, a great White Night - all things that make Azamara special were there.

 

All my Land Discoveries except for the overnight were delivered as advertised. I totally agree by the way that those on the photography tour should get a refund; the absence of a photographer is inexcusable. As for the overnight, I did enjoy it very much, even more so because of the great company in "car 2" [emoji6] I agree with Larry that this tour was "80%". I have thought long and hard whether to ask for some form of compensation but ultimately decided against it because I can't deny that it was one of my better adventures ever, despite some of the mishaps.

 

Between the very special dinner in Dubai we both attended, two LCV brunches, an invitation to the Arabian Chef's Table, the "shopping with the Chef" dinner, the Best of the Best dinner, White Night, the Azamazing Evening (which I skipped) and the BBQ on the overnight tour I felt very pampered and didn't need any more LCV invitations/events. I was actually happy to have a night off from hosted events [emoji3]

 

There indeed were many people from Miami on the ship and my guess is that they kept the Officers very busy. Johannes, Heike, etc. were a lot less visible than usual. Larry was very visible to his top guests and those on the same tours as he took (he was on a Land Discovery every day) but spent less time mingling with guests on the ship as I would have expected. The reserved tables at White Night indeed were a judgment error; it didn't bother me, but I heard way too many complain about it. I do think Larry didn't know about it though; his team was throwing him a surprise birthday party in the Library and then took him outside to the reserved tables.

 

All in all I do rate this cruise 9 out of 10 and think the onboard team, especially Eric and Heike, as well as Nicole and all did a phenomenal job. I would not book a cruise specifically because it's a LCV voyage, but if an itinerary I fancy becomes a LCV voyage, I wouldn't mind it either.

 

It's 3 degrees, dark and raining in Rotterdam this morning. I'd rather be back in Oman [emoji3]

 

Cheers,

Floris

 

 

 

 

 

Sent from my iPhone using Forums

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As we all know, Azamara treats it's VIP guests very well indeed.

 

I wonder what an "ordinary passenger" with maybe one or two cruises under their belt, would think of the differences in this cruise? They would not have been included in the special dinner at The Burg, the Arabian Chef's Table, the Best of the Best dinner etc, so their take on this LCV cruise may be very different. It would be interesting to find out.

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