River Cruise Launch Delayed?

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#1
454 Posts
Joined Jun 2006
It looks like the July inaugural Rhine cruises have been pushed back from July to August. I have not seen any announcement but the July dates are gone from the reservation systems and I came across a reference to delays in another discussion.

Anyone heard anything official / an explanation? Didn't they purchase the ship building yard that is building these ships???
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#2
London, UK
1,557 Posts
Joined Apr 2010
Both the Mahler and the Bach appear to be affected.
Mahler's first cruise listed for 30 Sep; 13 Aug for the Bach - on the new website and the legacy website
#3
San Francisco
541 Posts
Joined Sep 2007
Thank you for this information. We are on on the August 27th Bach departure and I have already sent an email to my TA to enquire after more details on the delay and if it might extend and affect our trip. I didn't really want to be on the 1st or 2nd departure, preferring to have them iron our a few potential issues, but it seems that might end up being the case now.
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#5
South Florida
484 Posts
Joined Aug 2016
Hi Everyone,

Crystal has confirmed that the Crystal Bach and Crystal Mahler will require a little more time to fully implement all the new innovations planned for these vessels. Travel agents with booked guests, and guests who have booked directly who were affected, were notified on Friday, 3/17 and offered a generous compensation package to ensure complete guest satisfaction.

If you are holding a booking, please contact your travel professional or Crystal to review rebooking options.

Thank you.

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Sincerely,
Andy Geller
Crystal Social Media Ambassador
[email protected]


#6
California
32 Posts
Joined Jan 2012
Hello Andy
We were booked on the Bach Inaugural and have now been booked on a Symphony cruise in July. When is Symphony going into that "unscheduled" dry dock I read about? We are concerned that the rebooked cruise might also be cancelled. Please respond asap
#7
London, UK
1,557 Posts
Joined Apr 2010
Originally posted by Liga713
Hello Andy
We were booked on the Bach Inaugural and have now been booked on a Symphony cruise in July. When is Symphony going into that "unscheduled" dry dock I read about? We are concerned that the rebooked cruise might also be cancelled. Please respond asap
Crystal Symphony dry dock is from Sep 19 to Oct 21. You will be fine for July 2017
Your question is now in the wrong forum since it is about ocean cruises instead of river cruise.

Once again I can only be critical of Cruise Critic's posting policies - separating Crystal River cruises to the River Forum causes more annoyance and frustrations for instances like this.
#8
New York
8,084 Posts
Joined Aug 2011
Originally posted by JohnKen3
Once again I can only be critical of Cruise Critic's posting policies - separating Crystal River cruises to the River Forum causes more annoyance and frustrations for instances like this.
It wasn't my decision, but IMHO the benefits outweigh these minor annoyances. For instance, our community got the benefit of your knowledge of Prague hotels (which you probably wouldn't have posted if you weren't 'forced' to monitor this forum) and harpy3 got the tip about Tauck to replace her canceled Crystal Bach cruise. There is a lot of sharing and commonality among river cruises, regardless of cruise line.
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I am not an employee of Cruise Critic and I don't speak for Cruise Critic. All opinions are mine alone. Also, I'm only a Host on the various River forums -- everywhere else I'm "just plain Jazz."

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#9
South Florida & Shenandoah Valley, VA
5,239 Posts
Joined Jan 2008
Originally posted by JohnKen3
Once again I can only be critical of Cruise Critic's posting policies - separating Crystal River cruises to the River Forum causes more annoyance and frustrations for instances like this.
I'm glad Crystal river cruises are in this forum because I don't read the Crystal ocean cruises forum. I read the postings here even though I have no current plans to cruise on Crystal river cruises as I'm sure many others do.
#11
1,791 Posts
Joined Sep 2009
Originally posted by Gourmet Gal
To have Crystal River cruise threads on this forum makes perfect sense to me.
Me too, would be illogical to do otherwise.

It would be a huge mistake to assume that only Crystal ocean cruisers are interested in Crystal river cruises.

Similarly it would have been a mistake to leave Viking ocean cruises here just because the majority of Viking customers were already here.
#13
454 Posts
Joined Jun 2006
Originally posted by Mark_T
Me too, would be illogical to do otherwise.

It would be a huge mistake to assume that only Crystal ocean cruisers are interested in Crystal river cruises.

Similarly it would have been a mistake to leave Viking ocean cruises here just because the majority of Viking customers were already here.
While you may think it is "silly" to market Crystal River Cruises to Ocean passengers, that has not stopped Crystal from marketing these, their little old yacht, the airplane or the residences at sea, etc. to the Ocean passengers. Crystal believes that they are expanding their brand, not creating an entirely new concept. Since the marketing materials are sent to prior Ocean travelers very often, it makes sense to me to discuss all Crystal products in one place.

That being said, at least Cruise Critic has a reason behind what they do - I cant say that I understand what the heck Crystal is doing with its business strategy / plan and it doesn't look they they do either!!
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Future Plans:
Crystal Symphony 7/17
Been There Done That
Queen Mary 2 12/16, Crystal Symphony 7/16, Silhouette 3/16
Crystal Serenity 12/15, Crystal Symphony 7/15, Quantum 3/15

Niuew Amsterdam 12/14, Queen Elizabeth 7/14
Century 12/13, Brilliance 7/13, Silhouette 3/13
Queen Mary 2 12/12, Allure of the Seas 8/12, Queen Mary 2 - 7/12, Majesty of the Seas 3/12, Norwegian Gem 2/12
Equinox 12/11, Azamara Quest 7/11, Norwegian Gem 5/11,. Norwegian Jewel 2/11
Mercury 12/10, Enchantment of the Seas 7/10, Summit 7/10, Millennium 3/10
Radiance of the Seas 12/09, Explorer of the Seas 11/09, Solstice 7/09, Independence of the Seas 4/09, Solstice 2/09
Constellation 12/08, Liberty of the Seas 8/08, Summit 7/08, Summit 2/08
Explorer of the Seas 12/07, Freedom of the Seas 8/07, Grandeur of the Seas 7/07, Explorer of the Seas 4/07, Adventure of the Seas 3/07
Summit 12/06 , Freedom of the Seas 8/06, Radiance of the Seas 4/06, Radiance of the Seas 2/06
Adventure of the Seas 12/05, Adventure of the Seas 8/05, Voyager of the Seas 7/05, Adventure of the Seas 2/05
Navigator of the Seas 12/04, Adventure of the Seas 8/04, Explorer of the Seas 7/04, Adventure of the Seas 2/04
Voyager of the Seas 7/03
#14
New York
8,084 Posts
Joined Aug 2011
Here's a story on Cruise Critic with some more information:
Crystal Cruises Delays Launch of Its Two New River Ships
http://www.cruisecritic.com/news/news.cfm?ID=7663
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Email me: [email protected]
Blogs: Jazzbeaux Blogs

I am not an employee of Cruise Critic and I don't speak for Cruise Critic. All opinions are mine alone. Also, I'm only a Host on the various River forums -- everywhere else I'm "just plain Jazz."

Booked:
Crown Princess Classic Canada & New England 10-2017
Azamara Quest Costa Rica 1-2018
AMA Discover Africa 5-2018
Viking Sun British Isles Explorer 8-2018
Celebrity Edge Caribbean B2B / Celebrity Equinox Caribbean B2B 1-2019 [will choose one!]

Completed:
Norwegian Pride of America Hawaii 10-2016; Azamara Quest Norwegian Fjords 8-2016; Celebrity Constellation Greek Isles 5-2016; AmaDagio Provence 9-2015; Celebrity Xpedition Galapagos 5-2015; Celebrity Eclipse Southern Carib 3-2015; Fresco Tours A Kinder Camino walking tour 9-2014; Crystal Serenity Mediterranean 5-2014; Coral Princess Panama Canal 1-2014; AmaCello Rhine 8-2013; Coral Princess Alaska 6-2013; Ireland Fly-Drive 9-2012; Norwegian Dawn Caribbean 3-2013 / Celebrity Summit Caribbean 1-2012 / Oceania Insignia Mediterranean 5-2011 / Fair Dinkum (Erie Canal bareboat) 7-2003 / Costa Italia Caribbean 5-1974
#16
Singapore
75 Posts
Joined Jan 2011
Andy Geller, have you heard anything new on the Bach & Mahler? Are the crews on board yet getting everything set up? I have been looking at the info on these vessels and nothing has been mentioned about their draft, only their length 135 m. Since Crystal will not have multiple river boats running the same itineraries such that they can do ship swaps, the draft will make a huge difference when there is low water.


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#17
South Florida
484 Posts
Joined Aug 2016
Originally posted by swn4
Andy Geller, have you heard anything new on the Bach & Mahler? Are the crews on board yet getting everything set up? I have been looking at the info on these vessels and nothing has been mentioned about their draft, only their length 135 m. Since Crystal will not have multiple river boats running the same itineraries such that they can do ship swaps, the draft will make a huge difference when there is low water.


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Hello Swn4,

I'm pleased to advise that Our Management team stated that everything is looking wonderful for our beautiful new Rhine class vessels. The Crew and ship are excitedly undergoing last minute preparations for Crystal Bach’s big debut next month. Crystal Mahler follows shortly after.

Hope this is helpful !
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Sincerely,
Andy Geller
Crystal Social Media Ambassador
[email protected]