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  #1  
Old September 3rd, 2013, 07:18 PM
Tom-n-Cheryl's Avatar
Tom-n-Cheryl Tom-n-Cheryl is offline
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Default NCL iConcierge app -- issues?

I have yet to sail on a ship where I can use this app, though that will be changing VERY soon !

I've had it downloaded for several weeks now and noticed something odd this morning. By lunch today I noticed my Samsung Galaxy S4 had only 50% of its battery reserves remaining. Since I purchased this phone recently its amazing battery life helped it really stand out from the two previous Android phones I've owned (Droid X and Galaxy Nexus).

When I checked on the battery usage today, nearly half the usage was from the iConcierge app (which was not, to my knowledge, even running)! It appears that the app updated just a few days ago.

Has anyone else seen this type of behavior from the app?

For that matter, for those who have used it onboard, what did you think of it??

...and, just as an aside... WHY IN THE HECK did NCL feel the need to have the name of the app start with an "i"... Perhaps that's why it's misbehaving on my phone!

Thanks,

Tom
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NO cruises booked presently - feeling "cruised out" at this point!

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85 cruises – 410 days at sea ---- Carnival: 59 cruises (Diamond), Celebrity: 11 (Elite), NCL: 6 (Gold), RCI: 4 (Diamond), HAL: 1, Princess: 1, Others: 3
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Ships sailed (in order of first time on each): STATENDAM (1966!), SENSATION (1999), FANTASY, PRIDE, INSPIRATION, GLORY, LEGEND, MIRACLE, IMAGINATION, SOVEREIGN, CENTURY, CONSTELLATION, FREEDOM, DREAM, SOLSTICE, SKY, DESTINY, EPIC, VALOR, PEARL, ECLIPSE, MILLENNIUM, LIBERTY, CARIBBEAN PRINCESS, REFLECTION, ALLURE, BREEZE, OASIS, ENCHANTMENT, BREAKAWAY
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  #2  
Old September 3rd, 2013, 07:31 PM
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newcruiser48 newcruiser48 is online now
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There's a built in count down clock in there if you set your date, though I never noticed any difference in battery usage. I still have it installed, just in case
It worked much better in the beginning of the week for some reason, and you can't control the volume so we all missed some texts and calls. Of course there were times it didn't work at all. I would probably use it again.
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Jewel 2/17/13
Breakaway 8/18/13
Grandeur 7/06
Norwegian Spirit 9/08
Explorer 2/11
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  #3  
Old September 3rd, 2013, 07:36 PM
garycarla garycarla is offline
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I have noticed people making postings over the past few weeks about battery drain. Not sure what it is doing, but....
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  #4  
Old September 3rd, 2013, 07:53 PM
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A lot of people on the Breakaway were complaining that it didn't work last week. We saw them in Guest Services.
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Norwegian Breakaway - Bermuda - August, 2013
Norwegian (Jewel) Florida/Bahamas/GSC, November, 2012
Disney (Magic) Florida/Bahamas May, 2012
Princess (Caribbean Princess) San Juan/ St. Thomas/Bermuda/Grand Turk May, 2010

Carnival (Miracle) Eastern Caribbean June, 2009
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  #5  
Old September 3rd, 2013, 08:13 PM
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Tom-n-Cheryl Tom-n-Cheryl is offline
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Quote:
Originally Posted by NYGirl1002 View Post
A lot of people on the Breakaway were complaining that it didn't work last week. We saw them in Guest Services.
Hmmm... wonder if it's not worth the hassle.

We'll have phones in our cabin (to use on the ship).. and we'll each have our cell phones as well (with data OFF). On other cruises we can just text each other back and forth easily... though at $.50 to send and $.05 to receive. That's not a big deal though.

I think I might get more aggravated with technology which does not work as promised. so... might just skip it!

Tom
__________________
>CRUISE PHOTOS: Smugmug


NO cruises booked presently - feeling "cruised out" at this point!

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
85 cruises – 410 days at sea ---- Carnival: 59 cruises (Diamond), Celebrity: 11 (Elite), NCL: 6 (Gold), RCI: 4 (Diamond), HAL: 1, Princess: 1, Others: 3
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Ships sailed (in order of first time on each): STATENDAM (1966!), SENSATION (1999), FANTASY, PRIDE, INSPIRATION, GLORY, LEGEND, MIRACLE, IMAGINATION, SOVEREIGN, CENTURY, CONSTELLATION, FREEDOM, DREAM, SOLSTICE, SKY, DESTINY, EPIC, VALOR, PEARL, ECLIPSE, MILLENNIUM, LIBERTY, CARIBBEAN PRINCESS, REFLECTION, ALLURE, BREEZE, OASIS, ENCHANTMENT, BREAKAWAY
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  #6  
Old September 3rd, 2013, 08:18 PM
c5chaps c5chaps is offline
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Default No Good

Just off the Breakaway 8/25 sailing, this App stinks it didn't work more then it did, what a waste of money!
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  #7  
Old September 3rd, 2013, 10:12 PM
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Boy...oh boy, lots of complaints about the app. Certainly doesn't seem to be "THE" answer - does it!
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Total Days at Sea: 109
Carnival: 95
NCL: 14 (with 14 booked)


Up Next:
NCL Getaway - February 2015
NCL Escape - February 2016


Completed:
Carnival Miracle - February 2014
NCL Breakaway - September 2013
Carnival Breeze...again! - August 2013
Carnival Breeze - February 2013
NCL Epic - February 2012
Carnival Magic - December 2011 - Platinum!!
Carnival Miracle - January 2011
Carnival Dream - January 2010
Carnival Spirit - February 2009
Carnival Splendor - November 2008
Carnival Legend - February 2007
Carnival Triumph - February 2006
Carnival Destiny - February 2005
Carnival Glory - February 2004
Carnival Pride - February 2002

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  #8  
Old September 3rd, 2013, 11:47 PM
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Lizzzie35 Lizzzie35 is offline
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The app rarely worked (if at all) for those in our party who had Android phones. It only worked most of the time for those with iphones.
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Past Cruises:
8/14/94 - Carnival Fascination - Canada to St. John's & Halifax
4/16/95 - Carnival Sensation - Eastern Caribbean to St. Thomas, San Juan, & St. Croix
6/19/05 - Carnival Miracle - Exotic Caribbean to Belize, Costa Maya, Cozumel, & Grand Cayman
9/7/07 - Carnival Sensation (again!) - Bahamas to Freeport & Nassau
12/3/09 - Carnival Dream - 9 Day Inaugural - Eastern Caribbean to Antigua, Tortola, St. Thomas, San Juan (never made it!), & Grand Turk
9/4/10 - Carnival Miracle - Eastern Caribbean to Grand Turk, Half Moon Cay, & Nassau






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  #9  
Old September 4th, 2013, 01:42 PM
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Just uninstalled it. Glad I did not have to pay for it, nor pay for the service on the ship!

Tom
__________________
>CRUISE PHOTOS: Smugmug


NO cruises booked presently - feeling "cruised out" at this point!

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
85 cruises – 410 days at sea ---- Carnival: 59 cruises (Diamond), Celebrity: 11 (Elite), NCL: 6 (Gold), RCI: 4 (Diamond), HAL: 1, Princess: 1, Others: 3
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Ships sailed (in order of first time on each): STATENDAM (1966!), SENSATION (1999), FANTASY, PRIDE, INSPIRATION, GLORY, LEGEND, MIRACLE, IMAGINATION, SOVEREIGN, CENTURY, CONSTELLATION, FREEDOM, DREAM, SOLSTICE, SKY, DESTINY, EPIC, VALOR, PEARL, ECLIPSE, MILLENNIUM, LIBERTY, CARIBBEAN PRINCESS, REFLECTION, ALLURE, BREEZE, OASIS, ENCHANTMENT, BREAKAWAY
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  #10  
Old September 4th, 2013, 04:03 PM
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Quote:
Originally Posted by Tom-n-Cheryl View Post
Hmmm... wonder if it's not worth the hassle.

We'll have phones in our cabin (to use on the ship).. and we'll each have our cell phones as well (with data OFF). On other cruises we can just text each other back and forth easily... though at $.50 to send and $.05 to receive. That's not a big deal though.

I think I might get more aggravated with technology which does not work as promised. so... might just skip it!

Tom
Quote:
Originally Posted by Tom-n-Cheryl View Post
Just uninstalled it. Glad I did not have to pay for it, nor pay for the service on the ship!

Tom
Me thinks you made a good decision! MUCH better to dump it now - rather than letting it frustrate you during the cruise...right??
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Total Days at Sea: 109
Carnival: 95
NCL: 14 (with 14 booked)


Up Next:
NCL Getaway - February 2015
NCL Escape - February 2016


Completed:
Carnival Miracle - February 2014
NCL Breakaway - September 2013
Carnival Breeze...again! - August 2013
Carnival Breeze - February 2013
NCL Epic - February 2012
Carnival Magic - December 2011 - Platinum!!
Carnival Miracle - January 2011
Carnival Dream - January 2010
Carnival Spirit - February 2009
Carnival Splendor - November 2008
Carnival Legend - February 2007
Carnival Triumph - February 2006
Carnival Destiny - February 2005
Carnival Glory - February 2004
Carnival Pride - February 2002

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  #11  
Old September 4th, 2013, 08:19 PM
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PyrHeaven PyrHeaven is offline
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I just downloaded this app about a week ago and was so excited about it! I also have the Galaxy S4 and noticed the rapid decline in battery life! I also couldnt even get the darn thing to open after the initial download! I sent a report on it from my phone regarding battery life and also left a review on the play store.

Its uninstalled for now. I can only hope they fix it prior to my cruise in November. I was sooo lookong forward to it!!!

Sent from my SGH-M919 using Forums mobile app
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NCL Sky-Bahamas Oct 2008
Carnival Imagination-Western Caribbean Dec 2008
NCL Sky-Bahamas Jan 2009
NCL Spirit-Repo Apr 2009
NCL Pearl-Western Caribbean Oct 2012 -Honeymoon Cruise - Hurricane Sandy Reroute
UPCOMING::::NCL EPIC Eastern Caribbean Nov 2013

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  #12  
Old September 5th, 2013, 09:24 AM
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Tom-n-Cheryl Tom-n-Cheryl is offline
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Quote:
Originally Posted by PyrHeaven View Post
I just downloaded this app about a week ago and was so excited about it! I also have the Galaxy S4 and noticed the rapid decline in battery life! I also couldnt even get the darn thing to open after the initial download! I sent a report on it from my phone regarding battery life and also left a review on the play store.

Its uninstalled for now. I can only hope they fix it prior to my cruise in November. I was sooo lookong forward to it!!!

Sent from my SGH-M919 using Forums mobile app
It appears that it's been buggy from the start. Good luck getting a stable/functional version before your sailing.


Sent from my Galaxy S4 using Tapatalk 2
__________________
>CRUISE PHOTOS: Smugmug


NO cruises booked presently - feeling "cruised out" at this point!

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
85 cruises – 410 days at sea ---- Carnival: 59 cruises (Diamond), Celebrity: 11 (Elite), NCL: 6 (Gold), RCI: 4 (Diamond), HAL: 1, Princess: 1, Others: 3
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Ships sailed (in order of first time on each): STATENDAM (1966!), SENSATION (1999), FANTASY, PRIDE, INSPIRATION, GLORY, LEGEND, MIRACLE, IMAGINATION, SOVEREIGN, CENTURY, CONSTELLATION, FREEDOM, DREAM, SOLSTICE, SKY, DESTINY, EPIC, VALOR, PEARL, ECLIPSE, MILLENNIUM, LIBERTY, CARIBBEAN PRINCESS, REFLECTION, ALLURE, BREEZE, OASIS, ENCHANTMENT, BREAKAWAY
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  #13  
Old September 5th, 2013, 09:45 AM
jnsma jnsma is offline
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We used it on a recent Breakaway cruise and liked it a lot. We didn't have any major issues. My wife has an iPhone and the kids have an old iTouch, so maybe it is more stable on the Apple products.

It was nice to have when we split up and wanted to get back together. A prime example was my son and I are up and out early, then when the girls woke up, they texted us.
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  #14  
Old September 5th, 2013, 12:39 PM
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PyrHeaven PyrHeaven is offline
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Default

Quote:
Originally Posted by Tom-n-Cheryl View Post
It appears that it's been buggy from the start. Good luck getting a stable/functional version before your sailing.


Sent from my Galaxy S4 using Tapatalk 2






Quote:
Originally Posted by jnsma View Post
We used it on a recent Breakaway cruise and liked it a lot. We didn't have any major issues. My wife has an iPhone and the kids have an old iTouch, so maybe it is more stable on the Apple products.

It was nice to have when we split up and wanted to get back together. A prime example was my son and I are up and out early, then when the girls woke up, they texted us.


Sent from my SGH-M919 using Forums mobile app

Daaang it. Haha. Maybe I'll just take along the iPad and use it on that then....We could keep the iPad in the room and just use it for the free features.

Thanks for the feedback!
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NCL Sky-Bahamas Oct 2008
Carnival Imagination-Western Caribbean Dec 2008
NCL Sky-Bahamas Jan 2009
NCL Spirit-Repo Apr 2009
NCL Pearl-Western Caribbean Oct 2012 -Honeymoon Cruise - Hurricane Sandy Reroute
UPCOMING::::NCL EPIC Eastern Caribbean Nov 2013

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  #15  
Old September 5th, 2013, 02:22 PM
dcollette dcollette is offline
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Have yet to use the app on a ship, however a few things I have noticed.

When this app first came out, it was designed only for Apple products, then they expanded it. Also, since the recent "update" on the app, I have noticed at times it won't open, just goes to black screen. Have reported the issue several times--very aggravating. Battery has been draining more since the recent update as well. Solution: I open the manage apps section in settings, and force stop the app. This does not affect the ability to use the app, just makes it stop constantly trying to communicate. (i.e. saves your battery) When the app fails to open properly, I force stop it and clear the cache and it works fine, but I have to agree to the terms again. If it is going to be this buggy, I won't pay for the text and call features on our phones (Galaxy SIII) we shall see how things go closer to November.

Was also wondering if you can call the phones (after paying for the feature) from a ship phone. I believe you should, as it utilizes the VOIP function from the phone system onboard. Anyone try it?
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  #16  
Old September 5th, 2013, 09:01 PM
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Godiva830 Godiva830 is online now
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I was on the 8/25 sailing and I tried to connect to it twice and both times it said "technical difficulties" I have an iPhone 5.
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NCL Breakaway 8/25/13 Haven Spa Suite 40th Bday
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  #17  
Old September 5th, 2013, 09:51 PM
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Default app

we have never been able to get the app to work either on the phone or iPad. too bad it seemed like something fun.
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