Excellent or not

On recent cruises we have been encouraged to rate staff/service as excellent on questionnaires. Some staff seem to have a great fear of not being rated excellent which in turn makes them raise this issue with passengers. On our last Cunard cruise we were even advised by the Captain over the public address system that excellent does not mean perfect and therefore it would be good to select this rating. If passengers do not rate staff and services honestly then the questionnaires become worthless. What is the dreaded fate that befalls staff if they are not rated excellent and who is responsible for this? Thank you.

Thanks for this question. Measuring how our guests rate all aspects of the service and experience they receive is very important to us - and our ship's company take great pride in all that they do. Whilst we do encourage our guests to complete the form - I would not want any of our onboard team to suggest how guests may want to score us. That is an individual choice for each guest. Peter

Thank you for your reply. I would like to know what will be done to stop this practice of your onboard team (including the captain) attempting to influence passengers' responses. I agree that it should not happen.