OBC question

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#1
Houston
14 Posts
Joined Jul 2013
I booked through a discount TA found through a compete for your cruise site, a move I'm now regretting. Communication has been horrible. It took me 4 emails and the same number of messages over 8 days to receive a confirmation of the booking. Final payment was charged last week without notice etc...
I was originally hoping for a reasonable up sell offer to a Neptune Suite (we booked a SY) but even if HAL offers it I don't think the agent will pass the info on to me in a timely manor if at all. It really is true, you get what you pay for.

Sorry about the rant, on to the original purpose for my post.

Part of the deal included an amount of OBC from HAL and some from the TA. How would I know if these have been applied to my account? It's on the confirmation from the agency in the notes section but that's the only place I see it.

Thank you all as always for your great advice for those of us new to cruising.
#2
New Brunswick
39,456 Posts
Joined Jan 2009
Originally posted by fadeintoblue
I booked through a discount TA found through a compete for your cruise site, a move I'm now regretting. Communication has been horrible. It took me 4 emails and the same number of messages over 8 days to receive a confirmation of the booking. Final payment was charged last week without notice etc...
I was originally hoping for a reasonable up sell offer to a Neptune Suite (we booked a SY) but even if HAL offers it I don't think the agent will pass the info on to me in a timely manor if at all. It really is true, you get what you pay for.

Sorry about the rant, on to the original purpose for my post.

Part of the deal included an amount of OBC from HAL and some from the TA. How would I know if these have been applied to my account? It's on the confirmation from the agency in the notes section but that's the only place I see it.

Thank you all as always for your great advice for those of us new to cruising.
I can nearly guess what on line agency you are using and no I doubt if you will get an upsell offer.

That being said, just bring your email printed out from the TA for the OBC - the one thing I have found with these agencies is that they do provide that.

But better safe than sorry. Just ask for a print out for your on board account on the first and second day and then you can address it if it isn't there.

And have a great cruise
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#3
81,200 Posts
Joined Aug 2000
You will not know for sure if the OBC has been attached to your booking until you are on the ship. Bring all paper work evidencing it with you and go to Front Office early in your cruise. They will print out for you what OBC shows for your account. I would suggest you wait until day 2 as I'm not sure the OBC's show up immediately.

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#4
SoCal
2,086 Posts
Joined Aug 2004
I am sorry that you have had trouble with the TA you selected on the website where TA's compete for your cruise business.

I have also used that site and have had good results, including offers for upsells. I stay away from TA's who seem to be new, small or if I haven't ever heard of them. If I can't independently verify their background, I look to other choices.

Like others have said, take your OBC documentation with you on your cruise.
#5
105,251 Posts
Joined Jul 2001
Make extra copies of the confirmation showing your OBC -- that's what I do.

Then on the 2nd or 3rd day of the cruise, I ask for a copy of our shipboard account to make certain that we have gotten all our OBC. One time I had to give them a copy of our paperwork as there wasn't any OBC showing on our shipboard account.
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#6
Indianapolis, Indiana
2,064 Posts
Joined Jul 2006
The documentation we get from our TA is actually a copy of the HAL documentation that she gets and it has the OBC shown. I always take a copy just in case but have never had a problem.
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#7
Warwick, R.I. , USA
37,538 Posts
Joined Mar 2001
Originally posted by Krazy Kruizers
Make extra copies of the confirmation showing your OBC -- that's what I do.
Kind of a waste of time and paper if you don't need those extra copies after all.
Just bring your original, and if there's a problem, the Front Desk has a copy machine.
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#8
Poulsbo/ Seattle Area
1,787 Posts
Joined Mar 2009
Originally posted by RuthC
Kind of a waste of time and paper if you don't need those extra copies after all.
Just bring your original, and if there's a problem, the Front Desk has a copy machine.
Logical!!!
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#9
Southern CA
3,061 Posts
Joined Jun 2009
A good TA is one who allows text messaging!

Communication is not that hard.
#10
162 Posts
Joined Jul 2006
HAL's Cruise Confirmation always has our OBC listed under Guest Information.

Just checked - The OBC is listed there as "Onboard Credit (USD):" for each "Guest" in the Guest Information section for our upcoming cruise in Feb 2014
#11
81,200 Posts
Joined Aug 2000
Yes, that is the point when we say bring your paperwork to evidence OBC should be applied to your account.

If you go to the front office (or concierge) and request a print out of your bill but find the OBC does not show, having that confirmation would be necessary to get it straightened out.

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#12
Oklahoma City
7,436 Posts
Joined Oct 2000
Originally posted by The Tsar
HAL's Cruise Confirmation always has our OBC listed under Guest Information.

Just checked - The OBC is listed there as "Onboard Credit (USD):" for each "Guest" in the Guest Information section for our upcoming cruise in Feb 2014
Did you book thru HAL or a TA?
#13
105,251 Posts
Joined Jul 2001
Originally posted by The Tsar
HAL's Cruise Confirmation always has our OBC listed under Guest Information.

Just checked - The OBC is listed there as "Onboard Credit (USD):" for each "Guest" in the Guest Information section for our upcoming cruise in Feb 2014
I gather you book through HAL??

There is no section on our HAL reservation on HAL's site listed as "Guest Information".
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#15
162 Posts
Joined Jul 2006
Originally posted by Krazy Kruizers
I gather you book through HAL??

There is no section on our HAL reservation on HAL's site listed as "Guest Information".
I originally booked the upcoming cruise while on board my last cruise with the Future Cruise Consultant (or whatever they are called), listing my local TA as my agent. They had a special $150.00 OBC each for HAL's 140(?) Anniversary.

HAL then sent a Cruise Confirmation (3 page) to me via my TA, who in turn forwarded the confirmation to me.

Our Carnival Stock OBC will appear on my updated HAL Confirmation after final payment is made, for a total of $550.00 OBC. Never had any problems with our OBC.
#16
105,251 Posts
Joined Jul 2001
Okay -- I understand -- Guest Information on the confirmation sheet you get from your TA.

Our TA does the same thing -- she makes a list of the various shipboard credit we are due from various sources.

Thank you
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#17
162 Posts
Joined Jul 2006
Originally posted by Krazy Kruizers
Okay -- I understand -- Guest Information on the confirmation sheet you get from your TA.

Our TA does the same thing -- she makes a list of the various shipboard credit we are due from various sources.

Thank you
Correct - However, this is sole a HAL Document, TA just forwards. without any corrections or additions.
#18
105,251 Posts
Joined Jul 2001
The copy that our TA sends to us -- one from HAL -- just shows total amounts of shipboard credit for each person.

She takes the time to make the list.
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Stopped counting a few years ago -- have done over 140 cruises.