Cell Phone Service in San Juan

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#1
Conyers, GA
1,106 Posts
Joined Jan 2006
Anybody know if US carriers provide service in Puerto Rico? I have T-Mobile, my kids have Verizon.

If so, do they charge an international rate?
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#2
New York
6,211 Posts
Joined Aug 2003
Originally posted by heydn62
Anybody know if US carriers provide service in Puerto Rico? I have T-Mobile, my kids have Verizon.

If so, do they charge an international rate?
We have Verizon and they provide the service just fine. I don't know what plan your kids have but I have that America's choice plan and I waited until we were fully docked in the port before I even turned on my phone. We made a couple of ten minute calls and then when I got the bill I didn't even see anything on there referring to San Juan so it basically was included in my calling plan. Just make sure that, if you do make a call, wait until the ship is docked and then you pick up the towers on San Juan and not the ship's towers. I don't know about T-Mobile, someone else will have to answer about that company.
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#3
68 Posts
Joined Jan 2003
We use Telus from Canada and had no luck at all

And just to let people know-do not use Calling calls-we made 4 calls from San Juan with calling card to Canada for vert short calls and our bill was over 250.00
#4
3,014 Posts
Joined Jul 2000
Puerto Rico is part of the Americas Choice plan on Verizon, no roaming, just like any stateside call.
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#5
Katy, Texas USA
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Joined Sep 2002
AT&T/Cingular works fine and since Puerto Rico is a US territory, there was no roaming. Now, I did upgrade to "World" service (I think that's the right name) for just 1 month to make sure that I wouldn't have roaming charges from the other islands that were non US.
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#6
Conyers, GA
1,106 Posts
Joined Jan 2006
Spoke with T-Mobile rep this morning and was told that I should be able to make and receive calls just like anywhere else in the U.S. without any roaming fee.
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#7
Minnesota
1,339 Posts
Joined Aug 2007
I have T-mobile and was able to use my cell in San Juan and St. Thomas
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#8
Elk Grove, CA
113 Posts
Joined Jun 2005
We have Sprint and had no problem with service at all in San Juan. Be careful about using your phone when in the various other ports of call though. You may get a huge bill!!!! We had service in St Thomas as well.
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#9
Atlanta Ga
1,117 Posts
Joined Jun 2003
We were in San Juan this past weekend on RCCL AOS. My 19.95 Tracfone worked just fine from Old San Juan. The minutes are prepaid so they didn't cost anymore than they would at home. The phone also picked up fine most of the time from inside the ship. This is the way to go even if you have another phone. You can buy them at Walmart or even drugstores.
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#10
Virginia
3,010 Posts
Joined Jun 2006
I have T-mobile and had service in San Juan and St. Thomas at no charge. Call "customer Care" in your phonebook on your handset and they will tell you how much minutes cost on each of the islands you intend to visit.
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#11
Minnesota
1,339 Posts
Joined Aug 2007
Originally posted by lovetocruise99
We were in San Juan this past weekend on RCCL AOS. My 19.95 Tracfone worked just fine from Old San Juan. The minutes are prepaid so they didn't cost anymore than they would at home. The phone also picked up fine most of the time from inside the ship. This is the way to go even if you have another phone. You can buy them at Walmart or even drugstores.
Now that's a good idea!
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Carnival Liberty 1/5/08- Anniversary Cruise
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#12
Phoenix, Arizona
2,434 Posts
Joined Apr 2006
We have Alltel and it worked just fine, with no added charges, in both San Juan and St. Thomas ... but not in St. Maartin.
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#13
Puerto Rico
656 Posts
Joined Aug 2007
Both San Juan and the US Virgin islands are part of the States, so as long as you have national plan these two should be included (I say shoul, best to clarify with your particular provider).

Here in Puerto Rico; Verizon (known now as Claro), Cingular-AT&T and Sprint seem to be the main carriers and then there are Suncom etc... Cell coverage throughout the island is pretty good and you should not have any problems in San Juan.

If you plan on making calls from other islands, it would probably be a good idea to an international roaming (or something) sio that you do not get stung for massive call charges when on these non-US islands.