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I'm on the Constellation leaving Dover on July 29.
I have an "ordered" tour of Catherine's palace/hermitage with Denrus on August 3 but no confirmation and tour documents of the tour.
When should I be receiving receipt for my tours? Its already July 6.
Try contacting them again. Have you had any response from them? If not, it's very possible they didn't get your order. When we booked with them last summer, I heard back from them immediately to confirm all the arrangements. We had no problems and had wonderful tours with them.
Be sure to ask them to respond to you as quickly as possible.
Posters have reported that e-mails from Denrus, RO, etc. are often blocked by the poster's own internet provider--esp. AOL. It's part of the anti-spam, anti-spyware "services". You might look in your "Bulk" inbox to see if the reply was considered spam!