Posted August 12th, 2004, 08:06 AM
I found this on the X board.
Additional Information from Best Price Cruises
I understand the written policy is unclear and the threads and revealing much confusion. The Agent community is also confused as a whole and we all require additional information from RCL/CXC
As Executive Director of Best Price Cruises, I have personally spoken to many SENIOR executives at the cruise line as well as attended a previously scheduled agent meeting in Ft. Lauderdale yesterday. The policy is that NO REBATING of any kind wil be allowed beginning Monday August 16th, including by email & telephone.
The following two written statements are just the beginning of future policy memorandums:
1. What about cash back offers or upgrades, or if any agency wants to use
their commission for a value add and not lower their rate?
Only promotions that are driven by RCL are permitted to be advertised.
Agencies using commission to fund other offers will be in violation of our
policy. (other than GAP) Note: GAP relates to selling of group space.
2. What about rebating in the calls centers and over the phone?
We will monitor agencies and will not permit agencies to promote, "Call us
for lower Celebrity or Royal Caribbean rates, or specific sailing's, or
specific categories." We will do mystery calls and police this practice
Note: this was clarified further to say that NO rebating will be allowed. (Carnival's new policy DOES allow "secret" rebating between agent & consumer - RCL/CXC does NOT)
A Thrid Policy clarification was the focus of yesterdays discussion of this topic:
It says: "Added-value must not represent a hard dollar value"
A the Q & A that followed, led by senior RCI executives including Richard Fain, CEO, (there were over 100 agents present) the following was considered "hard dollars"
1. Shipboard credit offers by Agents
2. Cash Rebates
3. Dollars off or Agency dollars that are invoicing or payment credits
Other items are in process of being determined & clarified. I believe we will all have additional information in the coming week.
To conclude, Best Price Cruises is not misleading you. We have over 200,000 email list members and felt it our responsibility to inform our customers of the appropiate information in a timely nature.
We do not normally review or participate in these boards, we have however decided to respond in an effort to assist everyone with a further clarification of a confusing issue that we believe requires additional written policy from RCL/CXC.