St Pete, Russia tour on Denrus-Confirmed?

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#1
43 Posts
Joined Jul 2004
I'm on the Constellation leaving Dover on July 29.
I have an "ordered" tour of Catherine's palace/hermitage with Denrus on August 3 but no confirmation and tour documents of the tour.
When should I be receiving receipt for my tours? Its already July 6.
#2
Florida
7,060 Posts
Joined Nov 2000
Try contacting them again. Have you had any response from them? If not, it's very possible they didn't get your order. When we booked with them last summer, I heard back from them immediately to confirm all the arrangements. We had no problems and had wonderful tours with them.

Be sure to ask them to respond to you as quickly as possible.

Good luck!
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#3
Illinois
1,460 Posts
Joined Dec 2001
We used Denrus last May and got a reply confirming our agreement right away. Contact them and make sure things are in order.
Marilyn
#4
San Diego, California
816 Posts
Joined Feb 2006
Posters have reported that e-mails from Denrus, RO, etc. are often blocked by the poster's own internet provider--esp. AOL. It's part of the anti-spam, anti-spyware "services". You might look in your "Bulk" inbox to see if the reply was considered spam!