Spa Sale after booking a massage

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 10:38 AM.
#1
6 Posts
Joined Sep 2017
Hi all! I'm sailing on the Breeze this Sunday and had a question about possibly getting a partial refund on a spa treatment. I booked a couples massage for my wife and I for one of the sea days. Today I logged in to my account to find that they're currently running a sale on spa treatments and the day we booked is $30 cheaper than what I had paid. I called the 800 number and asked if they'd be willing to give me a ship board credit for the difference. The lady referred me to email the shore excursions e-mail address with my request... With that being said, is there any chance they'll credit me the difference or did I just pay $30 for a lesson on not booking too early? Thanks in advance for any input!
#2
VA
14,097 Posts
Joined Dec 2004
You should be able to cancel and rebook if they don't want to give you a credit. You can also try the price match form for Excursions and see if that will get you anywhere, but I would probably just cancel and rebook.
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#3
6 Posts
Joined Sep 2017
Thanks for the fast reply. I did see that I could remove it from "my order" under the manage tab... I'm just not sure if they'll give me a full refund since they've already charged my card.
#4
VA
14,097 Posts
Joined Dec 2004
Originally posted by veritas524
Thanks for the fast reply. I did see that I could remove it from "my order" under the manage tab... I'm just not sure if they'll give me a full refund since they've already charged my card.
Yes it should be automatically refunded.
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#5
Georgia
8,764 Posts
Joined Jun 2004
I was promised that a credit would be applied to an existing spa reservation over Labor Day weekend, when a sale was offered, but it never was.

This message may have been entered using voice recognition. Please excuse any typos.
Expand Signature
Collapse Signature
Upcoming:
11/11/2017 Carnival Magic (W. Caribbean) [Roll Call]
6/30/2018 ms Nieuw Amsterdam (Alaska) [Roll Call]
Insisting that living up to the commitments you make "isn't for you" isn't "being a rebel".
#6
VA
14,097 Posts
Joined Dec 2004
Originally posted by bUU
I was promised that a credit would be applied to an existing spa reservation over Labor Day weekend, when a sale was offered, but it never was.
This message may have been entered using voice recognition. Please excuse any typos.
I had an issue like that for our Vista cruise. My sister and her family booked an excursion when it was first released and months later it went down (still through Carnival). I called and they said they would adjust the price and refund her the difference. It never happened so I submitted the form online and it got taken care of.
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#8
Georgia
8,764 Posts
Joined Jun 2004
Originally posted by firemanbobswife
It never happened so I submitted the form online and it got taken care of.
That sounds like a great idea. What form do I use?



This message may have been entered using voice recognition. Please excuse any typos.
Expand Signature
Collapse Signature
Upcoming:
11/11/2017 Carnival Magic (W. Caribbean) [Roll Call]
6/30/2018 ms Nieuw Amsterdam (Alaska) [Roll Call]
Insisting that living up to the commitments you make "isn't for you" isn't "being a rebel".
#9
VA
14,097 Posts
Joined Dec 2004
Originally posted by bUU
That sounds like a great idea. What form do I use?
This message may have been entered using voice recognition. Please excuse any typos.
https://www.carnival.com/request-for...guarantee.aspx
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#10
VA
14,097 Posts
Joined Dec 2004
Originally posted by veritas524
It probably makes the most sense to just cancel it through the webpage and rebook a different session then doesn't it?
Yes that's what I would do.
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#11
Georgia
8,764 Posts
Joined Jun 2004
Originally posted by firemanbobswife
https://www.carnival.com/request-for...guarantee.aspx
For spa charges?

This message may have been entered using voice recognition. Please excuse any typos.
Expand Signature
Collapse Signature
Upcoming:
11/11/2017 Carnival Magic (W. Caribbean) [Roll Call]
6/30/2018 ms Nieuw Amsterdam (Alaska) [Roll Call]
Insisting that living up to the commitments you make "isn't for you" isn't "being a rebel".
#12
VA
14,097 Posts
Joined Dec 2004
Originally posted by bUU
For spa charges?
This message may have been entered using voice recognition. Please excuse any typos.
That's what I would use. I think it goes through the same Department. And obviously since you're not getting anywhere with the phone route, it certainly can't hurt. Put the details in the comments section at the bottom.
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#13
Georgia
8,764 Posts
Joined Jun 2004
Thanks!

This message may have been entered using voice recognition. Please excuse any typos.
Expand Signature
Collapse Signature
Upcoming:
11/11/2017 Carnival Magic (W. Caribbean) [Roll Call]
6/30/2018 ms Nieuw Amsterdam (Alaska) [Roll Call]
Insisting that living up to the commitments you make "isn't for you" isn't "being a rebel".
#14
VA
14,097 Posts
Joined Dec 2004
Originally posted by bUU
Thanks!
This message may have been entered using voice recognition. Please excuse any typos.
Let me know what happens.
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#17
Georgia
8,764 Posts
Joined Jun 2004
Originally posted by firemanbobswife
Let me know what happens.
We're excited to hear that you will be sailing with us and we can't wait to welcome you aboard.

Regrettably,we are only able to review shore tour claims and ask that you please contact the eSolutions Department regarding your spa treatments. They are available to assist you at 1-800-845-2599.Thank you for choosing Carnival.
I called that number, which is the number I called originally, and the agent sent another email, just like last time.
Expand Signature
Collapse Signature
Upcoming:
11/11/2017 Carnival Magic (W. Caribbean) [Roll Call]
6/30/2018 ms Nieuw Amsterdam (Alaska) [Roll Call]
Insisting that living up to the commitments you make "isn't for you" isn't "being a rebel".
#18
VA
14,097 Posts
Joined Dec 2004
Originally posted by bUU
I called that number, which is the number I called originally, and the agent sent another email, just like last time.
Oh well, it was worth a shot. Guess you should have canceled and rebooked when the price went down.
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012
#19
Georgia
8,764 Posts
Joined Jun 2004
Originally posted by firemanbobswife
Oh well, it was worth a shot. Guess you should have canceled and rebooked when the price went down.
It seems so. It's the value of one drink, so I guess I'll have to drink one less.
Expand Signature
Collapse Signature
Upcoming:
11/11/2017 Carnival Magic (W. Caribbean) [Roll Call]
6/30/2018 ms Nieuw Amsterdam (Alaska) [Roll Call]
Insisting that living up to the commitments you make "isn't for you" isn't "being a rebel".
#20
VA
14,097 Posts
Joined Dec 2004
Originally posted by bUU
It seems so. It's the value of one drink, so I guess I'll have to drink one less.
Get yourself some legit 10% off GCs and call it even .
Expand Signature
Collapse Signature
If you have any questions, please contact me at firemanbobswife at ymail dot com. I'm always glad to help!
Carnival Conquest 12/2003, 1/2014, 8/2017
Carnival Valor 1/2005
Carnival Liberty 12/2007
Carnival Glory 5/2013, 10/2013, 5/2014, 10/2014, 5/2015, 12/2015, 2/2016, 10/2016

Carnival Vista 3/2017
Celebrity Solstice 12/2008, 12/2009
Celebrity Eclipse 12/2010, 12/2011
Celebrity Reflection 12/2012