Laundry Questions

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Windstar Cruises
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#1
Toronto
131 Posts
Joined Oct 2008
Hi everyone

We're new to Windstar, so have a couple of questions about the laundry service which can be purchased for a flat rate for the duration of the cruise. Is this a wash and fold service or are items like blouses or shirts ironed? Can we ask that certain items just be pressed when we board the ship? Overall, how have you found the service?

Thanks for your help.
#2
14,611 Posts
Joined Feb 2007
Any special requests may be noted on the laundry slip. You may request pressing only, but this is not part of the flat rate deal, as far as I know. Items that need ironing are ironed and returned on hangers. The service is fine, though I did note fading on darker items on our last two cruises.
Lots of previous discussion about this topic. You can do a quick search to pull up the threads.
#3
so cal
74 Posts
Joined May 2015
We used the laundry service and it was great. They do not dry clean, but do everything else. I even brought along bags for delicates and they used them. Very prompt. Cut down on the number of items we needed to pack. Well worth it.
#4
Clearwater, FL
648 Posts
Joined Dec 2013
We always use laundry service and have had items just pressed. The only thing I don't care for is the smell of the commercial laundry soap as I use fragrance free at home. It's great to have clean clothes along the way and when I get home I just rewash it all since packing and traveling makes it all necessary anyhow. One caveat is knowing that permanent press pants might wind up with extra creases. I bring husband's older pants and then put them away for the next cruise.

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#5
Orleans MA
629 Posts
Joined Jan 2011
I love the laundry service . I am a carry on person so I need it. I ask for ironing only, cold water wash, line dry never a problem. Out before 9 back at 4. GreAt service and quality. Happy Sailing.
#6
Southwick, MA
51 Posts
Joined May 2005
I used the laundry service on my last Windstar cruise and wasn't at all pleased. 2 colored/ patterned dress shirts were noticeably faded. Cost me more to replace the shirts than the package cost.
I think for my next cruise, I'l bring my travel iron
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#7
Titusville, NJ
144 Posts
Joined Jan 2014
I don't believe that travel irons are permitted due to the fire hazard associated with them. That's too bad that you were not pleased with the service. We have used it on seven cruises and found it to be fabulous. Only once did we have a problem when they tore a shirt. They promptly sent us a check for the cost of a replacement shirt.
#8
Clearwater, FL
648 Posts
Joined Dec 2013
Originally posted by upgrademe
I used the laundry service on my last Windstar cruise and wasn't at all pleased. 2 colored/ patterned dress shirts were noticeably faded. Cost me more to replace the shirts than the package cost.
I think for my next cruise, I'l bring my travel iron
Travel irons and steamers not permitted. I carry a little spray bottle of wrinkle releaser. Amazon sells several. So does BBB.

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#9
14,611 Posts
Joined Feb 2007
Originally posted by upgrademe
I used the laundry service on my last Windstar cruise and wasn't at all pleased. 2 colored/ patterned dress shirts were noticeably faded. Cost me more to replace the shirts than the package cost.
I think for my next cruise, I'l bring my travel iron
I agree with the fading comment. I wouldn't send out dark clothes again. Agree, travel irons aren't allowed on any cruise line.
#10
Seattle, WA
49 Posts
Joined Oct 2016
It's a great service, with clothes ironed, if not pressed. My thought stuff came out a bit "gray" but I didn't notice myself. Get the unlimited package the first day! They say 5:00, but if you're really interested in something in time for dinner, a couple of days the wash arrived between 6:00 and 7:00.
#12
Clearwater, FL
648 Posts
Joined Dec 2013
Originally posted by vvtible
Another laundry question....the package is per cabin, not per person, correct? Thanks!
Correct

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#13
California
92 Posts
Joined Oct 2016
Originally posted by sb44
Travel irons and steamers not permitted. I carry a little spray bottle of wrinkle releaser. Amazon sells several. So does BBB.
Wow, thanks for the heads-up! I was thinking about bringing our little steamer but now I won't.
#14
Orange County California
164 Posts
Joined Jul 2008
Hi - Don't buy the package! Too expensive and you really won't have that much to wash. We traveled for a week prior to our 9 day cruise on Windstar Legend Venice to Athens. Our friends bought the package and we just paid to use the service twice and for items we needed ironed. They did a terrible job on the ironing and the new shirt my husband brought came back faded and with iron burns! Our friends new White T- shirts came back with color run stains. We showed them the damage to my husbands shirt but since we were departing the ship in 24 hrs nothing was done - they were very embarrassed but didn't offer any compensation , and we didn't push the issue. The service is great for socks, underwear, bathing suits, work-out clothes etc, but on the Legend I wouldn't trust it for anything else.
#15
Clearwater, FL
648 Posts
Joined Dec 2013
Originally posted by Cisterna
Hi - Don't buy the package! Too expensive and you really won't have that much to wash. We traveled for a week prior to our 9 day cruise on Windstar Legend Venice to Athens. Our friends bought the package and we just paid to use the service twice and for items we needed ironed. They did a terrible job on the ironing and the new shirt my husband brought came back faded and with iron burns! Our friends new White T- shirts came back with color run stains. We showed them the damage to my husbands shirt but since we were departing the ship in 24 hrs nothing was done - they were very embarrassed but didn't offer any compensation , and we didn't push the issue. The service is great for socks, underwear, bathing suits, work-out clothes etc, but on the Legend I wouldn't trust it for anything else.
You should contact guest services about damages. We have had laundry done on Legend along with Pride and sailing ships. Only problem is extra creases in permanent press pants and I'm not crazy about smell of the detergent so I rewash when I get home. Wouldn't give them linen, expensive stuff but ok for everyday pants, golf shirts etc. Also, if you need cold water, hang to dry, put in separate bag with a note.

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#16
4 Posts
Joined Sep 2017
Laundry was $112 for our 7 day cruise. We had tons of ship credit so we figured why not. Most service is great, but I want too happy to see they write my cabin number in sharpie on the tags of multiple items!! They also ruined both of our hats, ones that I've washed fine at home for years with no problems
#18
Seattle, WA
44 Posts
Joined May 2009
Originally posted by Redtravel
Do it. Buy the laundry package. You will not regret it.
We will have been on vacation for about 8 days prior to the cruise so the timing will be perfect and having laundry done on the ship will allow me to pack much less than I would have without having access to laundry services.

I booked our laundry (and internet) packages today!