Posted September 2nd, 2017, 03:47 PM
Unfortunately yes - the only time I've ever experienced that is during the annual servicing of the TALGO rolling stock. For a short time each year they run regular Amtrak carriages instead - so if you've ever taken a normal 2-deck Amtrak train you know what you'll have to deal with.
There's more legroom on these than the coach seats on the TALGOs, but the carriages tend to be much older with less comfy seats so unless you're basketball-player-tall, the TALGO coach seats are better. There's also a greater chance of delay as the TALGO carriages lean so they can safely corner faster - regular Amtrak carriages used to add about 20-30mins, but I haven't experienced a non-TALGO trip since all the track improvements (which included making a few corners smoother) were finished.
It's possible that there's some issue with just business class carriages of course, but the timing is right for the annual service - it's usually in Sep/Oct that the swap happens.
Edit - check pricing! They probably rebooked you on the most expensive Coach tickets. If Saver is still available you should ask to rebook at those rates instead (technically if you COULD have booked Saver at the time you booked Bus Class they should rebook at the lowest rate, but depending when that was unless you took a screengrab it might be hard to argue...)
Thanks for the information! I was concerned so I called Amtrak and it was a good thing I did as they could not rebook me without hearing from me, so if I ignored the email notice I could have been out of luck!
They honored the coach fare at the time of my reservation, which is now much higher and is actually $10 more than the business class fare I paid. It ended up that I saved $46 (for 2 people), so I guess thats fair.
The Amtrak agent was very nice and helpful. It was a very easy phone call, but again, I sure am glad I called.