TO: All those STILL having problems getting double points from Barclay

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#21
Interlochen, Michigan (NW Lower MI)
199 Posts
Joined Dec 2014
Just happened to see these posts. So glad I did because I wondered why my double points didn't show on my Princess Card! Thank you for the helpful posts!


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#22
phx
818 Posts
Joined Jan 2011
Originally posted by Interlochencruiselover
Just happened to see these posts. So glad I did because I wondered why my double points didn't show on my Princess Card! Thank you for the helpful posts!



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Yes us also. Thought this problem was fixed. We paid for a cruise on the 13th of July, and sure enough, we only got one point. Called the "secret number" and they fixed it immediately and with some bonus points added.

From now on, we are checking all cruise payments. Thanks for the heads up.
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#23
League City, TX
39,246 Posts
Joined Sep 2005
Originally posted by umuva
You get 1 per cent. It's a Princess card so that's where the big benefits are. There is a HAL card with Barclays.


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I thought that with the new Princess card features it included double points for charges to any CCL Corp owned cruise line. Can anyone verify this?
#24
sarasota florida/lake toxaway NC
468 Posts
Joined Feb 2009
To :RGMACM (op)
a really BIG thank you for taking the time to post this information. I checked my princess visa card and sure enough i was only given 1 point for a recent $4800 purchase with princess. With your information and phone number it took me only 4 minutes on the phone to fix it. the explanation that the very kind and efficient agent gave me was exactly what you were told.

Due to past minor issues, i have thought more than once about canceling this card, and use it exclusively for purchases from princess cruise line.
thanks again!
#25
6,102 Posts
Joined Jan 2007
Well, I tried that secret number today, and it didn't work. My Princess purchases got only one point, and I talked to Latiffe who said he was the manager of the department, would not give me to his boss, only said the case was opened and it would be corrected within 30 days. So, it is time to try to directly through to the rewards department.
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#26
phx
818 Posts
Joined Jan 2011
Originally posted by caribill
I thought that with the new Princess card features it included double points for charges to any CCL Corp owned cruise line. Can anyone verify this?
We thought that also, but no. We only got one point for our HAL cruise. We did file an inquiry, but they said Princess only, not CCL.
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Star Princess Alaska 15 day Connoisseur land and sea August 21, 2015
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#27
UES, New York
1,997 Posts
Joined May 2004
Originally posted by azdmelani
Thank you. I am waiting on cases for double points and statement credit. Let me see what happens when i call that number.
Manager was able to manually enter the double points but could not mark the princess transactions as eligible to get statement credit. Have to wait for the tech team to do that.
#28
UES, New York
1,997 Posts
Joined May 2004
Originally posted by ggprincess2004
Well, I tried that secret number today, and it didn't work. My Princess purchases got only one point, and I talked to Latiffe who said he was the manager of the department, would not give me to his boss, only said the case was opened and it would be corrected within 30 days. So, it is time to try to directly through to the rewards department.

One of those hang up and try again with another representative moments. Sorry!
#29
6,102 Posts
Joined Jan 2007
Originally posted by azdmelani
One of those hang up and try again with another representative moments. Sorry!
Who did you speak with please? I tried the Barclay cards Princess rewards department, too, and got a 7 to 10 day resolution answer.
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#30
276 Posts
Joined Oct 2008
Originally posted by ggprincess2004
Who did you speak with please? I tried the Barclay cards Princess rewards department, too, and got a 7 to 10 day resolution answer.
I would try calling again...each time you call you get a different person. Just keep trying until you get someone who will help you. Of course...it goes without saying that you catch more flies with honey than vinegar.
#31
Midwest
69 Posts
Joined Mar 2014
I got a manager and she created a ticket for me, then came back and said they would just add the points within the next 24 hours. Also said I would be given the exact amount I should have had so that my total is double. What a pain to have to go through this!
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#32
146 Posts
Joined Sep 2006
I called today and they took care of it for me. I was on hold for a good 5 or 10 minutes, but once she came on the line she was very pleasant and helpful. Got it added right away. Thanks to OP for giving us the good phone number.
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#33
Chicago,Il,
2,646 Posts
Joined May 2000
Originally posted by caribill
I thought that with the new Princess card features it included double points for charges to any CCL Corp owned cruise line. Can anyone verify this?
Barclay sent me a letter last November stating that I would get 2X points on any purchase from any World Leading cruise line.I paid off a HAL cruise in Jan. and they only allowed 1X the points.I called and they said they never heard of the offer but I had kept the letter and after emailing it to them,they did adjust my account to get the double points.After the cruise,they only gave me 1X on the points for our onboard charges and since it was only 2100 points,I didn't bother to call.This Monday I booked and paid for a Princess cruise and they only credited me with 1X the points.I called today and they immediately corrected the problem but I brought up the HAL points and sent them the same letter as I did in Jan..After a half hour of checking they stated that they no longer honored that offer.When I said that I must not have received the letter recinding the offer,they didn't have much to say.
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#34
West Virginia
255 Posts
Joined Apr 2011
Originally posted by NavyVeteran
I did not say you receive points for redeeming points. I said you receive 2% when redeeming - $2 for each 100 points redeemed.

My calculation was a little off but the result was correct, since you receive one point for each dollar, or two points for each Princess dollar. If you spend $5,000 on Princess, then you receive 10,000 points. When you redeem at 2%, you receive $200 (or 4% of the $5,000 spent).

On the BarclayCard website under Rewards & Benefits > Using My Points: Look under Statement Credits for the answer to the question "What's the best redemption value among eligible transactions?"


Thanks, Navy Veteran.

That's what I have been saying...4% on exclusively Princess purchases with the 2 + 2 on $4001+ purchases. However, I have been waiting to redeem because of all the ongoing points' problems. I have been waiting to call until they fix my last double point shortage. The more I read, I start second guessing myself. I have a qualifying purchase for the 4001 and I have 80000 points. Accordingly, I should get a $1600 credit, right?

Thanks, Paul


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#35
6,102 Posts
Joined Jan 2007
I checked my account this morning, the double points are posted.
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"Kindness is the highest form of intelligence." W. Teasdale
cruising.calm ggprincess 2004

Upcoming: - Oct-Nov 2017 Diamond Princess b2b2b2b; March 2018 Caribbean Princess ; May 2018 Golden Princess b2b; October 2018 Royal Princess; March - May 2019 Golden Princess b2b2b2b
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#36
UES, New York
1,997 Posts
Joined May 2004
Originally posted by ggprincess2004
Who did you speak with please? I tried the Barclay cards Princess rewards department, too, and got a 7 to 10 day resolution answer.
A manager at the number in the OP of this thread. I called again regarding the statement credit- the are watching the statement close tomorrow, and if the Princess transaction does not show up they will manually add it as an eligible transaction for statement credit.
#37
Arizona
1,114 Posts
Joined Sep 2012
I went through the correct amount of points not being applied to my card after a Princess cruise purchase.

I went online, expressed my desire to have it corrected through there "contact" on their website. The response was so robotic that it did not answer my question of when will you apply the correct ratio of points for my Princess Cruise purchase? So I answered them on their website and asked do I need to talk to a live person to get this corrected? Next message sent to me was a ticket # with an explanation that this issue should be resolved in 30 days.

Well slap me silly if I did not get a letter in the mail, after 3 weeks, thanking me for my patience with this issue and the points have been corrected.

I could of called, but I am just so tired of the same rigamaroll that they spew out of their mouths without actually listening to the question. I spent over 40 minutes on the phone with DirectTV and agggghhh!

I like the Barclays card and I surely hope they get that issue resolved.
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#39
Midwest
69 Posts
Joined Mar 2014
I did get my double points but my cruise is not showing up as an eligible purchase to redeem rewards. Ugh, this sure is a lot of work to get the rewards that I signed up for the card for.
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#40
florida
241 Posts
Joined Jul 2012
Originally posted by Shelly97060
I called the number provided by the OP and the person I spoke to fixed the points while I was on the phone.



Thanks very much for sharing the information!


Did the same. Fixed in two minutes. Thanks OP.


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