Royal Caribbean Card issues threatened with arrest

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Ask a Cruise Question
Post your general cruise questions here.
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 02:39 PM.
Michigan
2,556 Posts
Joined Aug 2012
Originally posted by kmdreamcatcher
It is a fine line...splitting hair so to speak...I work at a hotel in a resort town and we would not take it this way either. And as someone stated before you can get real-time authorization over the phone when you call into the place.




This don't mean anything...unless it is something like applepay and the company is able to take applepay! Most business's want the card to swipe because you could get mad and call and dispute the charge on your card and because it was not swiped the company (Discover in this case) could say that it was stolen and will not pay it. Where I work, even though the card is on file, if you do not have the physical card then we can not and will not charge that card.


Sorry they threatened you with arrest...however thinking they should give you more then 300.00 and that they ruined your vacation is going overboard!!! Because in all reality YOU were the one that ruined your vacation because you did not call your credit card company to let them know that you were traveling with your card and where you would be traveling too. And I understand that you did not want the Discover card stolen, but there is a safe in the cabins on the ship that you could have left it in. You are blaming RC are you demanding compensation from your bank also for freezing your card, because by your accounts it is everyone else's fault so they ruined your vacation also????
They don't take Applepay .
Michigan
2,556 Posts
Joined Aug 2012
Originally posted by zqvol
I place the blame on this entire thing on the OP. Clearly a mellinial who chooses to use the latest gadgets instead of traditional methods of payment. RCCL was correct and fully within its rights to suggest that Op would be detained if he did not pay the bill. It is the OP's fault that he failed to notify his CC company that he was traveling and would be using the card on a cruise ship. It is the OP's fault that he neglected to physically carry more than one CC. RCCL has chosen not to implement ApplePay, as have a vast majority of merchants around the world. Op was foolish to rely on new technology. Shame on OP.

I may be in the minority but I applaud RCCL, actions like theirs make the banking system safer for all of us.
Yep, Offering a form of payment that is not accepted is worthless. Wanna bet that the Apple Pay was offered as a "take it or leave it cause that's all I got?"
Michigan
2,556 Posts
Joined Aug 2012
Originally posted by slidergirl
My CC company told me the last time I called about going on vacation that it was no longer necessary to do this. So, apparently, this is changing.

Credit card issues are never pleasant. I have to deal with it every day at my hotel. Indeed, each vendor deals with declining cards in different ways. I've never worked at a hotel that accepted a card from an eWallet, though. Either have the hard card in-hand or have submitted a 3rd party CC authorization form in advance is what I've seen as the practice where I've been. There are scams out there where one card is put down as the initial card and it has just enough money to pay for what is the needed pre-payment when the reservation is made. Then, at check-in, a second card is given to be used to pay at check-out. The "guest" doesn't come to the desk to check-out (not an uncommon occurrence). When we clear all the departures at the end of the day, surprise!, the CC is declined... I had one of those Sunday - a bill of $400 went unpaid.
Some credit cards companies are already aware you are traveling since you made the arrangements with their card so that is why customers don't need to notify again. That is different from not wanting to know.
98 Posts
Joined May 2017
Originally posted by Elaine5715
Some credit cards companies are already aware you are traveling since you made the arrangements with their card so that is why customers don't need to notify again. That is different from not wanting to know.


Not always true. I was in the US and my CC was frozen and I did not call prior because I was assured that with the chip it's not needed by capital one. I flew from San Diego to Houston to Mississippi using my card in an airport at those stops. When I got to the hotel in MS and attempted to pay for dinner they had frozen my card. Which I can see because it was used in 3 states in one day. I purchased the flight on that card as well. I normally call when leaving the country but not in the US because I fly monthly for work and it's not a change in spending patterns .


Sent from my iPhone using Forums
Expand Signature
Collapse Signature
Exactly where I want to be
6,629 Posts
Joined Apr 2008
Originally posted by Elaine5715
Some credit cards companies are already aware you are traveling since you made the arrangements with their card so that is why customers don't need to notify again. That is different from not wanting to know.
Hmmm. How did they know I was traveling to Italy when I paid for the flights with FF miles, and had employee rates at hotels which I did not pay with a CC???

I had called my one Visa issuer before going - the agent told me card holders no longer had to call... YMMV for your issuer. It's not "my way or the highway" anymore in the CC field.
Expand Signature
Collapse Signature
"Every trip is different, and I am different on every trip."
My opinion is my own and not reflective of any company I may work for who may or may not have a presence on this website.
Avatar photo: taken by me from my hot air balloon on the Masai Mara
North West NJ
4,301 Posts
Joined Jan 2010
We have "ALERTS" on all of our credit cards. Every time we charge something, we get a text from the CC company. "You have a charge for $28.00 from Kohls. Did you make this purchase?" Then you hit the yes, no button. I think everyone should set their accounts up to do this for safety reasons. If you hit the "no" button, they freeze your account.
Expand Signature
Collapse Signature
CARNIVAL FANTASY 2003
RCCL EXPLORER 2008
RCCL EXPLORER 2009
CELEBRITY SUMMIT 2010
RCCL OASIS 2011
CARNIVAL GLORY 2011
RCCL ALLURE 2012
CARNIVAL SPLENDOR 2013
NCL BREAKAWAY 2013
CARNIVAL PRIDE 2014
RCCL...ANTHEM 2016
CELEBRITY EQUINOX 2017
MSC......SEASIDE 2018
USA
6,628 Posts
Joined May 2007
Originally posted by Crusingdiva62
Not always true. I was in the US and my CC was frozen and I did not call prior because I was assured that with the chip it's not needed by capital one. I flew from San Diego to Houston to Mississippi using my card in an airport at those stops. When I got to the hotel in MS and attempted to pay for dinner they had frozen my card. Which I can see because it was used in 3 states in one day. I purchased the flight on that card as well. I normally call when leaving the country but not in the US because I fly monthly for work and it's not a change in spending patterns .


Sent from my iPhone using Forums

And this is exactly why I'm calling cap 1 to reconfirm my travel plans even though they told me the same thing

Just because cap 1 says you don't have to call them that DOES NOT mean that they won't block something if they suspect fraud

I'm even going as far as to tell them to expect hotel charges from specifically named hotels

Although, since I monitor my cards activity on line on a 2x daily basis I do know that my hotels have been running the 1st night charges through my account...to make sure it's a valid credit card...on a daily basis


It shows as pending for a few hours and then disappears


Additionally I've been in touch with the hotels reconfirming my stay and accommodations so if there were an issue I'd probably know it by now


Oh and I'm traveling with 3 cards from 2 different bank plus sufficient euro from home for my needs that I know must be paid in cash upon arrival and then some


Sent from my iPad using Forums
USA
6,628 Posts
Joined May 2007
Originally posted by champagne123
We have "ALERTS" on all of our credit cards. Every time we charge something, we get a text from the CC company. "You have a charge for $28.00 from Kohls. Did you make this purchase?" Then you hit the yes, no button. I think everyone should set their accounts up to do this for safety reasons. If you hit the "no" button, they freeze your account.

Of course if traveling abroad this MAY require keeping cellular data on and being sure your phone has international use capacity arranged with the cell provider. Hopefully you do indeed get the alert as a text and not a message or that it can come through as a text if sent as a message in a prompt manner

Messages(blue) use data so mg is being used

Texts (green)do not but usually you get unlimited incoming texts anyway


The problem with alerts for everything is that the phone must be on at all times and able to be heard or felt




I mostly use airplane mode and turn my phone into a camera when out and about so

Any urgent call or text or message from home has to wait when in airplane mode If I'm choosing to go that route

Although I do admit that just turning cellular data off and voice roaming on accomplishes the same thing and assures that blue messages come through as green texts and I also do that ...but the problem I have is that it uses the battery too quickly at times.

I need to make sure I have updates off. I think that's my battery problem issue. I'll ask my 16 yo. Lol


Sent from my iPad using Forums
1,548 Posts
Joined May 2009
We had cc problem buying gas in Hawaii last year. Didn't think we had to notify company in advance since we were going to be in the US. Now we notify them if we travel out of state whether we need to or not. Just don't want the hassle.
Ontario
2,607 Posts
Joined Mar 2012
I know that credit card companies need to be careful but there are times they go over the line. One Christmas several years ago I got a phone call from my cc company asking me if I had just used our card at XX ski shop because it was a large purchase and flagged their system. Well I was out on my own doing a bit of shopping, not with that card, for Mrs. Dawg and the boys. I was just about to inform the nice lady on the phone that no I had not used their credit card at XX ski shop when I realized Mrs. Dawg was out buying my Christmas present! Thank You Master Card for ruining the surprize!

But at least I knew now that my original gift for Mrs. Dawg wasn't going to cut it.
Expand Signature
Collapse Signature
When you are courting a nice girl an hour seems like a second. When you sit on a red-hot cinder a second seems like an hour. That's relativity.
- Albert Einstein

Florida
410 Posts
Joined Apr 2016
Originally posted by champagne123
We have "ALERTS" on all of our credit cards. Every time we charge something, we get a text from the CC company. "You have a charge for $28.00 from Kohls. Did you make this purchase?" Then you hit the yes, no button. I think everyone should set their accounts up to do this for safety reasons. If you hit the "no" button, they freeze your account.
Unfortunately that only works/helps when you have access to a phone. When I'm on the ship I don't have cell service. We each carry 2 different cards - just in case we have trouble with one.
Cincinnati
2,188 Posts
Joined Jun 2012
Originally posted by lax18stx
the problem with the initial card is they sent out a new card that had to be activated once I recieved it (kinda hard when I'm at sea) and they said they could not activate this card since a new card had already been issued

This is the part where you lose me. You boarded the ship with a functioning credit card. You put it down on the account and they began charging it. Why did the bank put a new card in the mail? The only time I've had that happen is if I call and tell them my card was lost or stolen. Or that happens when the bank has confirmed fraudulent activity.

So I am Assuming they did it on their own because they suspect fraudulent activity and couldn't get ahold of you? Or is there more to the story?


Sent from my iPhone using Forums
Long Island, NY
298 Posts
Joined Mar 2005
Originally posted by AmeliaAtSea
No, it's not their responsibility to call and get it resolved--that's your responsibility. The employee was not wrong. I wouldn't take a photo of a cc either.


I thought it would be a good idea if I photo'd my credit card, SS card, etc. VISA notified me before the trip that I was ok to use my card out of town since I charged my airline tickets. I did have the actual cards with me. Photo not a good idea. Next a Facebook message appeared and wanted to know if I wanted a slide show of my latest photos to be posted and before me pics of my cards etc were put to music. I immediately deleted the photos but I would exposed credit cards etc. Beware!


Sent from my iPad using Forums
Expand Signature
Collapse Signature
[SIGPIC][/SIGPIC]
Ontario, Canada
1,464 Posts
Joined Apr 2010
Originally posted by lax18stx
Alison they could of easily called Miami and dealt with it .... the "Poor RCCL" employee was obviously wrong

Hi

You can continue to insist that it was others were the cause of your unhappiness, but ultimately you do understand that you are primarily the cause of the situation. At best you should be getting upset with your credit card company in they couldn't find a solution at the time you were in need.

The lesson learned (we hope) is that you should do things right the first time and also have an alternative plan, because sometimes others won't accommodate you (no matter how right you think you are). In your outrage, I guess you didn't tell them that they can keep their OBC because there is no way you would give them another dime after treating you this way. That is what you are supposed to do when you have really been hurt by a companies action, otherwise your complaints mean nothing.
Expand Signature
Collapse Signature


Texas
882 Posts
Joined Jun 2013
Originally posted by Eeyore1962
RCCL was doing was they should have done. You could have been using a stolen card and they have to protect themselves against that. Otherwise they would be in all kinds of legal trouble.
How hard is that to understand? You need to take a step back and look at it from there point.
So you are saying that it is RCCL policy that when they suspect they are dealing with someone who is committing a felony to inform them that the authorities will be waiting for them when they return home, giving the suspected criminal time to plan a way to escape the situation? Isn't it a crime to assist someone wanting to avoid arrest?

More logically, someone...ok, apparently everyone...in Guest Relations wasn't thinking "outside the box" and looking for a way to help their customer resolve an issue. It was more important to issue a threat.

That said...the OP bears most of the responsibility. They received an apology and an offer of consideration to make up for any unnecessary stress resulting from their "misguided" comments.

Time to learn and move on.
Expand Signature
Collapse Signature
________________________________

Rhapsody of the Seas - 2005
Jewel of the Seas - 2013
Navigator of the Seas - 2014
Navigator of the Seas - 2017
Florida
3,833 Posts
Joined Feb 2010
Originally posted by sanger727
Why did the bank put a new card in the mail? The only time I've had that happen is if I call and tell them my card was lost or stolen. Or that happens when the bank has confirmed fraudulent activity.

Sent from my iPhone using Forums
No confirmation necessary, can just be suspected without the customer doing anything different from their usual purchase patterns at home. Card numbers can be compromised without the customers' doing. Happened to us a few days before an overseas trip.
NJ
1,416 Posts
Joined Feb 2007
We were on the Seranade last year and when we came back on board we had a message on the phone to come to the Purser desk.When we got there they informed us that our card was locked out.The officer at the desk took us to the side and let us use the ships phone to call our CC with the phone number on the back,after we talked to our card company and gave them all the info that they requested, they reset it and we put the officer on the phone and after talking to the company told us our card was ok.Maybe you should have ask to use their phone.
Georgia
7,091 Posts
Joined Jun 2004
Originally posted by TC1957
So you are saying that it is RCCL policy that when they suspect they are dealing with someone who is committing a felony to inform them that the authorities will be waiting for them when they return home, giving the suspected criminal time to plan a way to escape the situation? Isn't it a crime to assist someone wanting to avoid arrest?
That's a pretty out-there rationalization and I think from what you've said you realize that and deliberately stated something so clearly outrageous. What is a very smart policy is to outline for people the consequences of not resolving their bill before they attempt to leave the premises. At many hotels there's a page of legalese on the back of the door outlining all the nasty things that happen to you if you mess with The Innkeeper. Giving people fair warning like that is normal.



This message may have been entered using voice recognition. Please excuse any typos.
Expand Signature
Collapse Signature
Upcoming:
11/11/2017 Carnival Magic (W. Caribbean) [Roll Call]
6/30/2018 ms Nieuw Amsterdam (Alaska) [Roll Call]
"Sour people suffer sour lives."