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  #101  
Old March 7th, 2014, 10:31 PM
marinaro44 marinaro44 is offline
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Originally Posted by excitedofharpenden View Post
Really feel for all of you. A cruise like this doesn't have a straightforward set of arrangements and I hope you get it sorted out and find a replacement. With a 75% discount off a future cruise I think I'd be looking at one of those Antarctic trips of a lifetime

Phil
Just to clarify: It's not a "75% discount off a future cruise." It's a credit to be used on a future cruise of 75% of the fare you paid for the cancelled cruise.
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  #102  
Old March 8th, 2014, 02:06 PM
Geezy Rider Geezy Rider is offline
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We were also aboard when the accident took place, and from that moment on we were simply amazed at the excellent manner in which Azamara handled the situation. They took an extremely proactive approach and kept all guests well-informed. IMHO corporate policy was quickly formulated and more than fair in all respects.

This situation has caused Azamara to take a major financial "hit" in reimbursements, refunds, future discounts and loss of revenue. And they clearly have ignored that, and have put in place policies to make whole everyone effected.

I have no doubt that this situation will prove to be a blessing in disguise, and the net result will be an asset to Azamara rather than a liability.

Simply put, on a scale of 1 to 10, Azamara has earned a solid 12.

Doc
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  #103  
Old March 8th, 2014, 02:54 PM
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excitedofharpenden excitedofharpenden is offline
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Originally Posted by marinaro44 View Post
Just to clarify: It's not a "75% discount off a future cruise." It's a credit to be used on a future cruise of 75% of the fare you paid for the cancelled cruise.
Apologies. My mistake as I read it wrong. Still a nice discount off a future cruise though.

Phil
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  #104  
Old March 9th, 2014, 10:53 AM
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silkismom silkismom is offline
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I know that Cindy (future cruise lady) was booked solid for repeat cruisers from the time the discount was announced.
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  #105  
Old March 9th, 2014, 04:58 PM
marinaro44 marinaro44 is offline
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Originally Posted by silkismom View Post
I know that Cindy (future cruise lady) was booked solid for repeat cruisers from the time the discount was announced.
She was.
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  #106  
Old March 9th, 2014, 05:00 PM
marinaro44 marinaro44 is offline
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Originally Posted by excitedofharpenden View Post
Apologies. My mistake as I read it wrong. Still a nice discount off a future cruise though.

Phil
Right. More than fair, in my opinion.
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  #107  
Old March 12th, 2014, 01:22 AM
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cruzluvers cruzluvers is offline
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We were also on the Feb 17th cruise planning to be on the next one (we had actually also done the Feb 3rd one too ) Yes , we were disappointed about the cancellation but we felt Azamara did everything they could to help all of us with our changes (thanks especially to Francine and Rob) in Shanghai. It certainly could have been a lot worse.

The Hyatt was just beautiful and we enjoyed our days in Shanghai.
We were assisted in getting to Hong Kong for the three days we had previously booked (just changing the dates) and had a great time. We especially want to thank the Journey staff (Captain Jason, Richard and all the others) who went out of their way to make the final days enjoyable. Yes, we were among the many who sat with Cindy and booked another cruise next year with Azamara and we look forward to it.
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