|Q&A with Pierfrancesco Vago, Chief Executive Officer ~ MSC Cruises
Chief Executive Officer
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Problem with travel agency
ear mr Vago.
i have book a cruise and transfers from airport(mxp) and vv with msc preziosa(11 august 2013 from genova) with a travel agency in athens( cruise experts hellas) which on your web site is shown as "msc partner"
i had made the reservation on januray 2013 and allready fully paid the cruise to them 41 days before sailing.( 1 july)
i have not receive my tickets yet despite i call the travel agency many times and i have also send a request to msc customer care service.
travel agency infrom me that they have already transfer my payment to msc cruises,BUT they always told me that i will receive the tickets on friday,next friday and so go on.
its not possible to had pay them 2200 euro for cruise and transfer and thet dont reply me at all,after so many phone calls
i would like to receive a confirmation from either msc cruises or travel agency that i will receive the tickets on time so that my cruise will not be ruined.
my reservation number is: 11468543.
i would be very thankfull if you can confrim me when i will receive the tickets cause i book these cruise as a honeymoon trip with my wife. So both us we dont want to have our honeymoon trip ruined by such mistake causes from others.
thank you very much in advance.
louis majesty 5 days greek islands & turkey( august 2011)
rcc mariner of the seas 8 days western mediteranean (august 2012)
already book :msc preziosa 8 days west mediteranean & tunish(august 2013)
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