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Dili visit cancelled - Pacific Dawn


Crewe
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Due to technical issues the Pacific Dawn is leaving Singapore a day later than scheduled, after a two week refit. Because of this "they" have decided to cancel our visit to Dili. NOT HAPPY We are supposed to be accommodated in a hotel for the first night in Singapore. Need to wait and see what arrangements have been made! Of the two ports of call that we booked this particular cruise for (Komodo & East Timor), one has been cancelled. Why not cancel Bali instead?? More to come.......

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Latest news is checkin time from 8.00pm today ( 1 1/2 days late)!

 

Sorry to hear of the lengthy delay in your departure time. Do you know what caused the delay after a fortnight refit?

 

I hope you end up having an enjoyable cruise.

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Sorry to hear of the lengthy delay in your departure time. Do you know what caused the delay after a fortnight refit?

 

I hope you end up having an enjoyable cruise.

They say unforeseen technical issues. Don't mind that, but the issue was the standard of accommodation they put some of us in. Mould on breakfast ceiling, dirty a/c water dripping on the tables, inedible food for breakfast, roll of toilet paper next to breakfast food, the list goes on........ We had one of 12 Suites onboard and we get out into the above.

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  • 3 weeks later...

Crewe, we were on the same cruise and also so disappointed with the hotel P&O put us in - Hotel Re. It was an older hotel that had been sort of refurbished to be a 'retro' hotel - a lot of pink. The lobby looked OK for a 1 night stay but things got worse at the lift. I looked like we were entering a brothel - a pink cut-out of Marilyn Munroe in her famous pose on the lift window and a filthy carpet with holes. The room was tiny (our balcony cabin on the ship was bigger). There was no running hot water without putting on a switch 15 minutes before and the wall behind our beds had 8 cut-out people profiles looking down on us. Totally unacceptable.

 

I tried to complain on the ship after waiting in a queue for almost an hour, but no one would listen. After a few days all on board were $150 for the delay and a refund of 1 day of what we paid for the cruise. Yet it cost us more to stay basically 2 days in Singapore (as we boarded around 11pm on day 2). Singapore is a very expensive place for food and drink.

 

We had stayed in the Peninsula Hotel (21st floor) overlooking the Padang and the Marina Sands Casino Hotel prior to the scheduled departure date and ended up in this dump. Not happy. I've written a detailed letter to P&O on pre-cruise and other issues, and hope to get some response.

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Crewe, we were on the same cruise and also so disappointed with the hotel P&O put us in - Hotel Re. It was an older hotel that had been sort of refurbished to be a 'retro' hotel - a lot of pink. The lobby looked OK for a 1 night stay but things got worse at the lift. I looked like we were entering a brothel - a pink cut-out of Marilyn Munroe in her famous pose on the lift window and a filthy carpet with holes. The room was tiny (our balcony cabin on the ship was bigger). There was no running hot water without putting on a switch 15 minutes before and the wall behind our beds had 8 cut-out people profiles looking down on us. Totally unacceptable.

 

I tried to complain on the ship after waiting in a queue for almost an hour, but no one would listen. After a few days all on board were $150 for the delay and a refund of 1 day of what we paid for the cruise. Yet it cost us more to stay basically 2 days in Singapore (as we boarded around 11pm on day 2). Singapore is a very expensive place for food and drink.

 

We had stayed in the Peninsula Hotel (21st floor) overlooking the Padang and the Marina Sands Casino Hotel prior to the scheduled departure date and ended up in this dump. Not happy. I've written a detailed letter to P&O on pre-cruise and other issues, and hope to get some response.

I would be interested to hear if you receive a reply. I think nearly all of us onboard where looking forward to the cancelled port of Dili. Who cares about Bali - it is very over-rated and not pleasant if you just want to do your own 'thing'. We walked off the ship and walked out onto the street and walked straight inside and back onto the ship - horrible.

In our opinion the compensation was adequate. $150.00 pp + the day refund (although we technically lost nearly two days of not being on the ship), but the accommodation some of us got was not satisfactory at all. We were previously in the Grand Mecure Roxy in an Executive Room and were put into The Links Hotel (on their website it says 4-Star, but in reality wouldn't even rate it as 2-Star). Not sure if it was the Singapore agent or P&O management who booked the hotels - but they need to check out the standard of accommodation, in person, before putting people in them.

It was not a 'good look' when their representative from P&O was picked up in a white limousine at the hotel door! Heard they were put up in the Novatel Clarke Quay????

Have you completed their on-line survey??

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Hi Crewe

Yes, missing Dili was yet another blow after the terrible pre-cruise experience we had. From talking to people on board there were 3 hotels that were very sub-standard - The Links (where you were), M Social and Hotel Re (where we were). I am totally amazed and disappointed that P&O did not match the level of cruise booking with the level of hotel we were put into.

 

I did get an initial response from P&O which was very much - we are sorry about the issues you raised and we will forward your comments to the relevant areas for information for further cruises. I've emailed back and hope to get something better than that!

 

I tried a number of times to do the on-line survey, but once I put '3' as my overall experience for the first question I got the message that the survey was completed. I tried to do the full survey a number of times but got the same response.

 

Have you made any progress on your issues?

 

Cheers

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