Easy fly (BAGS) problem

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 03:22 PM.
#1
Atlanta, GA
84 Posts
Joined May 2008
we did the easy fly program on the POA (which is currently charging 25.99 per person, btw). when we received our bill the last morning also had charges of $15 per bag which should not have been there as we were flying first class.

Checking with the pursor they said it was the airlines fault and we needed to get a refund from them. Inquiring at the airport, the airline said it was NCLs fault and we would need to talk to them. Called the ship from the airport, they said "there is nothing we can do, talk to the airline" And so goes the back and forth for hours before i just gave up for the day.

In any event i am back at home now, gonna call NCL corporate once i catch up on sleep but just wondering if anyone here on cc has encountered this problem and found someone who would actually be able to deal with it in a timely mannor instead of just calling the corporate number, talking through it, getting transfered, repeating story, getting transfered again, etc.

thanks in advance for any help.

-donno

PS: and btw, the cruise was great!!
#2
Conway, AR USA
1,769 Posts
Joined Jan 2001
We did the same thing, just off the Pearl and saw the charge on the form. We also flew first class and are Medallion, but assumed that the charge was the airlines charge and not NCL. Even though they charged us per bag, we felt it was soooo worthwhile and will gladly do it again.
B. Cole
Expand Signature
Collapse Signature
B. Cole
#3
852 Posts
Joined Jan 2003
Try this number for Bags, Inc. We had the same problem and they were the ones that made the error and refunded the charge. 321 251 5435
Expand Signature
Collapse Signature
Bobbye

I'm a cruise addict and don't want a twelve step program! 120 plus and gave up counting!

Norwegian Epic - October 16, 2010 A2; Allure of the Seas - November 29, 2010 D4; AmaWaterways Bella - December 26, 2010; Allure of the Seas - March 13, 2011 PFS; Norwegian Dawn - July 22, 2011 S1 (GV); Allure of the Seas - October 6, 2011 A2; Norwegian Jewel - March 10, 2012 S1 (GV); Celebrity Xpedition - July 1, 2012; Disney Magic - August 12, 21012 - 2 night CTN our grandson's first cruise!; Disney Dream - October 18, 21012 - T; AmaCello - November 7, 2012; Explorer of the Seas - March 15, 2013 - OS; Breakaway May 8, 2012; Breakaway - May 26, 2013 - S6; Breakaway - September 29, 2013 - S4; Breakaway - March 16, 2014 - S6; Celebrity Summit - August 10, 2014 - RS; Regal Princess - November 9, 2014 - S4; Quantum of the Seas - November 18, 2014 - D7; Quantum of the Seas - March 13, 2015- OS; Zambezi Queen - July 2015 - MS; Norwegian Escape 11-14-15 - H6; Norwegian Gem May 21, 2016 - H1; and others
#4
Cape Canaveral, Florida
1,516 Posts
Joined May 2004
Originally posted by donno
we did the easy fly program on the POA (which is currently charging 25.99 per person, btw). when we received our bill the last morning also had charges of $15 per bag which should not have been there as we were flying first class.

Checking with the pursor they said it was the airlines fault and we needed to get a refund from them. Inquiring at the airport, the airline said it was NCLs fault and we would need to talk to them. Called the ship from the airport, they said "there is nothing we can do, talk to the airline" And so goes the back and forth for hours before i just gave up for the day.

In any event i am back at home now, gonna call NCL corporate once i catch up on sleep but just wondering if anyone here on cc has encountered this problem and found someone who would actually be able to deal with it in a timely mannor instead of just calling the corporate number, talking through it, getting transfered, repeating story, getting transfered again, etc.

thanks in advance for any help.

-donno

PS: and btw, the cruise was great!!
Glad you had a Great cruise!

Forgive me for asking but does flying first class make a difference concerning your charges? We are also flying first class (for the first time ever, lol) and would like to use the easy fly program if it is available for our airline (Northwest) when we cruise on POA in a couple of weeks.
Thanks for the heads up on the charges
Expand Signature
Collapse Signature
#5
230 Posts
Joined Apr 2009
I think many airlines waive the per bag charge (usually $15) for checked baggage for those travelling first class as well as those who are among the upper levels of the airline's frequent flyer program (which is what I assume "Medallion" is). I think it's worth pursuing a refund if you didn't need to pay that fee and were charged it anyway.

My guess is that the vendor who runs the Bags program routinely just charges this fee (in addition to whatever fee they get for transferring the bags) and if the airlines do not invoice them for it, they probably keep it. I'd bet there are a lot of people who just wouldn't go to the bother of trying to get it back.
#6
Conway, AR USA
1,769 Posts
Joined Jan 2001
First Class passengers (at least on Delta/NW) get 3 bags each at no cost. But remember, the BAGS program only allows 2 bags per person. We checked 2 bags on the ship and carried one to the Delta counter and checked it. That made it easy in that we didn't have to let go of everything the night before we disembarked and had no problem at the airport with the third bag.
B. Cole
P.S. Thanks for the number of the BAGS program to call for reimbursement of the charge!
Expand Signature
Collapse Signature
B. Cole
#7
Houston, TX
4,805 Posts
Joined Apr 2003
We had the same issue on Star over Thanksgiving. Ours got resolved by Star's emabarcation officer. I brought it to the attention of the purser before leaving the ship and got the embarcation's officer's email. When I hadn't seen a credit on my charge card in a week or so, i emailed him/her and magically 2 days later got an email back saying they had processed a credit and indeed they had. I have no idea what the embarcation officer's email is on POA but on star it was emb13 at ncl dot com....maybe email him/her and ask them to forward to POA's?
Good Luck
Expand Signature
Collapse Signature
Clay

CruiseBlog: www.CruisinWithClay.wordpress.com



Norwegian Cruise Lines Platinum

Sailed:Viking Njord-Danube-April 2016 / NCL Sun-Panama Canal-April 2015 / PRINCESS Caribbean Princess-Western Caribbean-Jan 2014 / NCL Jade- Rome to Venice - April 2013/NCL Gem- Canada - Sep 2012 /NCL Sun - Western Caribbean - Oct 2010 / NCL Sun - South America - March 2010 / Costa Atlantica - Caribbean - Nov 2009 / NCL Star-Mexican Riviera-Thanksgiving 2008 / NCL Jade-Eastern Med-Apr-May 2008 - 50th Birthday Celebration / Celebrity Infinity-Southern Caribbean-March 2006-Atlantis Charter / NCL Sun-Western Caribbean-New Years 2005 / Celebrity Summit-Alaska-August 2003-DDP's 40th Birthday Celebration / Carnival Mardi Gras-Eastern Caribbean-March 1980
125 Days at Sea.....not nearly enough!
#8
Atlanta, GA
84 Posts
Joined May 2008
Originally posted by Bobbye
Try this number for Bags, Inc. We had the same problem and they were the ones that made the error and refunded the charge. 321 251 5435
just an update, called the number above and they were very nice and easy to deal with. in total i was probably on the phone for about 20 mins, they go ahead and call the airline to verify your flight info (they will need your record locator number). were able to authorize the refund back to me (they took my card info over the phone), give me a confirmation number for the chargeback transation and was told it should be processed in 2-3 days and to call back if i didn't see it by then.