Voyage Personalizer

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#1
Melbourne, Australia
2,604 Posts
Joined Dec 2008
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
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Barbara

Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013
QE - WC Segment SOU to HK Jan 2015
#2
Surrey UK
7,369 Posts
Joined Jun 2008
Originally posted by alibabacruisers
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
It is fine on the UK site
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E: [email protected]

I must go down to the seas again, to the vagrant gypsy life,
To the gull’s way and the whale’s way where the wind’s like a whetted knife;
And all I ask is a merry yarn from a laughing fellow-rover,
And quiet sleep and a sweet dream when the long trick’s over.

John Masefield


My blog can be found at http://thecapnpugwash.wordpress.com/

QE2 1 cruise 7 days
QM2 41 Transatlantics c263 days
QM2 5 cruises 38 days
QE 5 cruises 46 days
QV 6 cruises 74 days
P&O 8 cruises 135 days
Celebrity 1 cruise 12 days
RCIL 1 cruise 18 days
NCL 1 cruise 14 days
Fred Olsen 2 cruises 26 days
MSC 4 cruises 55 days
HAL 1 cruise 7 days

Future trips
#3
NY11937/NJ07065
800 Posts
Joined Sep 2006
I see you're in Oz...might that be the problem? I updated the info in my personalizer for a TA on April 29 just this afternoon with no problems.
#4
Magnolia, Texas
1,322 Posts
Joined Jul 2009
Its working in the US, except for the Travel Summary tab, which is malfunctioning still. It gives an error message saying access is not allowed, contact the data Administrator.

Also when I tried to email Cunard, they have a procedure where they email you a link back and you have to click on that in order for your first email to go through. That doesn't work with a click, nor can you paste it into a browser and have it work. I would say their IT department should put in some effort to fix these problems.

Mike
#5
Melbourne, Australia
2,604 Posts
Joined Dec 2008
I had no problems until a few days ago. I have emailed Cunard about the problem. Thanks everyone. Capn...hope you had a wonderful Panama Cruise..your blog was great..thanks!
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Barbara

Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013
QE - WC Segment SOU to HK Jan 2015
#6
Sydney, Australia
3,879 Posts
Joined Jul 2006
Originally posted by alibabacruisers
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
Which one are you using? According to the person I spoke to at local Cunard office last week, we Aussies are only due to get one next month and that whatever was entered into the pocruises.com one may not stick to local bookings
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"Wheresoever you go, go with all your heart" - Confucius ...............
"A ship in harbor is safe - but that is not what ships are built for" - John A. Shedd

Completed cruises (links to albums underlined):

SuperStar Virgo ..... (02/2001, 02/2002, 03/2003, 04/2003, 08/2004, 06/2006, 10/2008, 02/2011)
Pacific Princess ...... (11/2002, 01/2006) ...................... SuperStar Gemini .. (08/2007)
Norwegian Dawn ...... (10/2007 - 21 nts, 11/2009 - 28 nts) .......... Celebrity Mercury .(02/2008 - 29 nts)
Sun Princess ............ (06/2008, 07/2015) .................... Dawn Princess ........ (03/2009 - 42 nts)
Norwegian Epic ....... (07/2010 - 14 nts, 08/2011) ...... Queen Mary 2 ....... (08/2010)
Norwegian Sun ........ (07/2011) ....................................... Pacific Jewel .......... (07/2012)
Celebrity Solstice .. (11/2012, 10/2013, 12/2013) .... Diamond Princess . (02/2013, 02/2014)
Radiance OTS .......... (10/2014) ..................................... Voyager OTS ......... (02/2015, 10/2015)
Explorer OTS ......... (02/2016)
Additional albums: Dawn Princess 03/2009 Pt 2 ... Dawn Princess 03/2009 Pt 3 ... Norwegian Dawn 11/2009 Pt 2 ... Norwegian Sun 07/2011 Pt 2 ...Looking forward to: .
#7
Niagara Region, Canada
2,733 Posts
Joined Feb 2005
I was able to log in today to Cunard.com but I noticed it is completely different. Perhaps that was the problem earlier in the week, they may have been loading the new program.
The first time it was rejected and I know I entered the correct confirmation number. I tried a second time and it worked perfectly.
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Sun Princess (1st Sun -twice), Mississippi Queen , Dawn Princess , Queen Mary 2 (17 times), Coral Princess (twice), Regal Princess , Grand Princess (twice), Diamond Princess, Maasdam
#8
Connecticut
426 Posts
Joined Apr 2006
[quote=alibabacruisers;23542927]Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?[/quote




I logged on okay yesterday but the site has changed. (We are in the US.) Some of my personal information had been erased - glad I checked. It also said we would be getting E tickets soon - so I guess we will not be receiving the wallet with our documents via the mail anymore. We are on a crossing in May. Not sure I like the new site - not so informative maybe it is not finished yet.
#9
Yorkshire England
1,613 Posts
Joined Jun 2008
I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available.
Gari
#10
Connecticut
426 Posts
Joined Apr 2006
Originally posted by garigoun
I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available.
Gari

I am having the same problem myself???
#11
LI NY
511 Posts
Joined Oct 2009
Well, I won't be needing the information until next fall, but I decided to take a look at the site.

They have some configuration problems - probably a development / test configuration is still in place, so that it works fine for them - it just is broken when a Customer want to use it.

[rant]
A more fundamental problem is that the site is implemented using Micro$oft tools and technology - that would not be my choice of toolset to use for a commerce site containing sensitive information.
[/rant]
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Back from first Transatlantic September 2017 - round trip
Maybe again in 2019?
#12
Illinois
97 Posts
Joined Aug 2009
I had to call Cunard the other day and was told that they were working on the personalizer...I couldn't get it to take alot of my information so the woman entered it over the phone.
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#13
Perth Western Australia
1,820 Posts
Joined Apr 2005
Originally posted by alibabacruisers
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
Were you ever able to log into your personalizer? I wasn't at any time before our recent Queen Victoria cruise as it would not accept the booking number given to me. So maybe not available to us yet.

Vera
#14
Melbourne, Australia
2,604 Posts
Joined Dec 2008
I just tried it today and still not working....also still have not received answer from Cunard....will give it a few more days. It makes sense if they are trying to update the Personalizer.
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Barbara

Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013
QE - WC Segment SOU to HK Jan 2015
#15
Sydney, Australia
3,879 Posts
Joined Jul 2006
Try this link https://secure.pocruises.com/cp/inde...4&brandCode=CU (was posted on another thread here recently) - works fine for me (but the guy at the Oz Cunard office said info entered may not stick to our bookings and we should get an Oz version soon and be advised when available)
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"Wheresoever you go, go with all your heart" - Confucius ...............
"A ship in harbor is safe - but that is not what ships are built for" - John A. Shedd

Completed cruises (links to albums underlined):

SuperStar Virgo ..... (02/2001, 02/2002, 03/2003, 04/2003, 08/2004, 06/2006, 10/2008, 02/2011)
Pacific Princess ...... (11/2002, 01/2006) ...................... SuperStar Gemini .. (08/2007)
Norwegian Dawn ...... (10/2007 - 21 nts, 11/2009 - 28 nts) .......... Celebrity Mercury .(02/2008 - 29 nts)
Sun Princess ............ (06/2008, 07/2015) .................... Dawn Princess ........ (03/2009 - 42 nts)
Norwegian Epic ....... (07/2010 - 14 nts, 08/2011) ...... Queen Mary 2 ....... (08/2010)
Norwegian Sun ........ (07/2011) ....................................... Pacific Jewel .......... (07/2012)
Celebrity Solstice .. (11/2012, 10/2013, 12/2013) .... Diamond Princess . (02/2013, 02/2014)
Radiance OTS .......... (10/2014) ..................................... Voyager OTS ......... (02/2015, 10/2015)
Explorer OTS ......... (02/2016)
Additional albums: Dawn Princess 03/2009 Pt 2 ... Dawn Princess 03/2009 Pt 3 ... Norwegian Dawn 11/2009 Pt 2 ... Norwegian Sun 07/2011 Pt 2 ...Looking forward to: .
#16
Melbourne, Australia
2,604 Posts
Joined Dec 2008
Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks.
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Barbara

Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013
QE - WC Segment SOU to HK Jan 2015
#17
Sydney, Australia
3,879 Posts
Joined Jul 2006
Originally posted by alibabacruisers
Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks.
Here is the link to make the actual ticker http://*************************/

The rest is done by adding text to an image, then upload to a hosting site (like Webshots, Photobucket or similar) and the URL is then added to the signature just like your ticker.
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"Wheresoever you go, go with all your heart" - Confucius ...............
"A ship in harbor is safe - but that is not what ships are built for" - John A. Shedd

Completed cruises (links to albums underlined):

SuperStar Virgo ..... (02/2001, 02/2002, 03/2003, 04/2003, 08/2004, 06/2006, 10/2008, 02/2011)
Pacific Princess ...... (11/2002, 01/2006) ...................... SuperStar Gemini .. (08/2007)
Norwegian Dawn ...... (10/2007 - 21 nts, 11/2009 - 28 nts) .......... Celebrity Mercury .(02/2008 - 29 nts)
Sun Princess ............ (06/2008, 07/2015) .................... Dawn Princess ........ (03/2009 - 42 nts)
Norwegian Epic ....... (07/2010 - 14 nts, 08/2011) ...... Queen Mary 2 ....... (08/2010)
Norwegian Sun ........ (07/2011) ....................................... Pacific Jewel .......... (07/2012)
Celebrity Solstice .. (11/2012, 10/2013, 12/2013) .... Diamond Princess . (02/2013, 02/2014)
Radiance OTS .......... (10/2014) ..................................... Voyager OTS ......... (02/2015, 10/2015)
Explorer OTS ......... (02/2016)
Additional albums: Dawn Princess 03/2009 Pt 2 ... Dawn Princess 03/2009 Pt 3 ... Norwegian Dawn 11/2009 Pt 2 ... Norwegian Sun 07/2011 Pt 2 ...Looking forward to: .
#18
Connecticut
3,011 Posts
Joined Sep 2007
I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.

You know, I would have hoped if Cunard were going to set up E-tickets that they would have hired help that knows a little more than I do about it, and I really, really know I could do a better job than that!
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#19
Norfolk
3,875 Posts
Joined Jan 2006
Originally posted by The Real PM
I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.
Sorry Gail, but this made me fall off my chair - you sound like me.

I think Gari is having problems with his voyage personaliser as well; making the not unreasonable assumption that he is more computer-literate than we are, perhaps waiting a few days may help?

Mary
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"Everyone is entitled to my opinion" - Sir Martin
#20
Washington DC
402 Posts
Joined Mar 2010
Me [IMG]http://*************************/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=000080& cdt=2010;5;21;18;0;00&timezone=GMT-0500[/IMG]too.