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We are Canadians with a US fund BMO account, we had a battle with the front desk once as they charged a conversion & transaction fee on the card.
They did not seem to understand that a Canadian could have a US fund Master Card from a Canada Bank. Even when we showed them the card which says US funds on it they just did not seem to comprehend it.
We just paid cash as it was easier for them to process.
We are fortunate as our agent usually awards pre-paid gratuities and a ship board credit.
My wife loves pre-paid gratuities, she thinks she won the lottery.
Happened to us on the same cruise - but it was the first time it has happened to us so we have been lucky before now.
What annoyed me more [since I have discovered that our Credit Card had the same FX charge as Celebrity!] is that we received no printed final account. Is this now normal on Celebrity?
We haven't got a print-out for the past few Celebrity cruises, really don't care to line up to get one... but maybe I'm going to re-think that. Checking on the TV doesn't tell me that they are going to ignore my wishes and do the exchage themselves.
I don't believe this is an error at all. I believe it is a deliberate act. They make a profit each time someone doesn't notice or doesn't make a fuss. Thanks for the warning. I'll check my next bill very carefully!
Past cruises: Century (2003), Splendour of the Seas (2004), Zuiderdam (2005), Navigator of the Seas (2007), Westerdam (2008), Westerdam (2010), Eclipse (2011), Noordam (2012), Equinox (2013), Rotterdam (2013), Equinox (2014)
We just secure our account with a card to avoid any hassles, but pay it off in cash the last night. We use our casino money to take care of it. Then we don't have to worry about it.
Never thought about filing a dispute! I wonder if that's why they aren't giving out printouts anymore, so that we can't?
Looking forward to:
Celebrity Silhouette Jan 5 & 12/14 B2B Review
Celebrity Summit with child Oct 19 & 26/13 B2B Review
Celebrity Reflection Feb 23/13 Review
Celebrity Silhouette Jan 5/12 Review
Celebrity Equinox with toddler Dec 6/10 Review
Aventura Spa Palace, Mexico Feb 13/09 Review
Celebrity Constellation Jan 28/08 Review
Shanghai China Sept 28/07
Celebrity Galaxy Feb 12/07
Tianjin China Oct 18/06
Bangkok Thailand Jul 25/06
Germany Sept 6/05
Celebrity Summit Mar 11/05
We're Married! Las Vegas, NV Mar 8/05