I was advised that vouchers sent by post could only be used in the UK but online vouchers are International, can be converted to 12 currencies and I could use a voucher in £'s if booking with a US TA as RCCL will just put the voucher code into their system and it would convert it to $'s.
I therefore booked the cruise and RCCL US are now saying they won't accept the voucher !!!
I called the UK C & A office back who confirmed the same as above. They advised sending a screen print of the online voucher page to my TA which says it can be used in 12 currencies. I did this, my TA sent it to RCCL US and still the same response - it wouldn't be accepted.
I then spoke to a team leader in UK resolutions office who rang the US Loyalty Manager and she got the same response.
While £70 ($108) doesn't seem like a lot of money it actually is to me as I'm retired due to ill health on a low pension but love my RCCL cruises so live on a tight budget to enable me to cruise on bargain priced voyages as often as possible.
I don't know what to do next to get RCCL to honour this voucher.
Does anyone have any ideas please?
Thanks a lot