Any Ideas ?? C & A Online Loyalty Voucher

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

#1
2,213 Posts
Joined Jul 2012
Online there was a £70 C & A Loyalty Voucher for AOS Transatlantic in November 2013. I called the UK C & A office and asked if this could be used if I booked with a US TA. (I have names of people I spoke to).

I was advised that vouchers sent by post could only be used in the UK but online vouchers are International, can be converted to 12 currencies and I could use a voucher in £'s if booking with a US TA as RCCL will just put the voucher code into their system and it would convert it to $'s.

I therefore booked the cruise and RCCL US are now saying they won't accept the voucher !!!

I called the UK C & A office back who confirmed the same as above. They advised sending a screen print of the online voucher page to my TA which says it can be used in 12 currencies. I did this, my TA sent it to RCCL US and still the same response - it wouldn't be accepted.

I then spoke to a team leader in UK resolutions office who rang the US Loyalty Manager and she got the same response.

While £70 ($108) doesn't seem like a lot of money it actually is to me as I'm retired due to ill health on a low pension but love my RCCL cruises so live on a tight budget to enable me to cruise on bargain priced voyages as often as possible.

I don't know what to do next to get RCCL to honour this voucher.

Does anyone have any ideas please?

Thanks a lot
#2
Merion, Pennsylvania
57,061 Posts
Joined Oct 2003
Have you used other benefits on your booking?

Balcony discount?

Booked on board?

Next cruise certificate?

You can't combine the voucher with any of those.
#3
2,213 Posts
Joined Jul 2012
Originally posted by Merion_Mom
Have you used other benefits on your booking?

Balcony discount?

Booked on board?

Next cruise certificate?

You can't combine the voucher with any of those.
No, no other benefits on the TA :-)
#4
Chalfont,Pa Tampa,Fla
986 Posts
Joined Jul 2003
Originally posted by ticktoneer
No, no other benefits on the TA :-)

Send your info to Goldstein , at least you will get an answer from the main office. Probably not what you want but an answer none the less.
#5
2,213 Posts
Joined Jul 2012
Originally posted by PLEIKU68
Send your info to Goldstein , at least you will get an answer from the main office. Probably not what you want but an answer none the less.
Good idea. I'll try it :-)
#6
Halifax, NS
2,451 Posts
Joined Jul 2009
Is the voucher still current? Can you log onto the US C&A site and a get the US$ voucher? If so then forward it to [email protected] and keep you fingers crossed!


Sent from my Speak & Spell using Tapatalk
Expand Signature
Collapse Signature
Already Sailed:
April 1, 2017 - NCL Escape Eastern
March 25, 2017 - NCL Epic Western
Feb 2, 2016 Carnival Glory B2B 11 Day Southern Caribbean SJU MIA
Jan 23, 2016 Carnival Glory B2B Journeys 10 Day Southern Caribbean MIA SJU
Jan 31, 2015 NCL Getaway
Jan 25, 2015 Carnival Breeze
April 27, 2014 NCL Dawn 13 day Southern Caribbean Repo
May 11, 2013 Rhapsody of the Seas 13 day Hawaii to Vancouver Repo
Apr 14, 2012 Oasis of the Seas
Jan 30, 2012 Liberty of the Seas (B2B part II)
Jan 26, 2012 Liberty of the Seas (B2B part I)
Dec 5, 2010 Allure of the Seas Inaugural
Apr 19, 2010 Grandeur of the Seas
Dec 5, 2009 Oasis of the Seas Inaugural
#7
2,213 Posts
Joined Jul 2012
Originally posted by Beth C
Is the voucher still current? Can you log onto the US C&A site and a get the US$ voucher? If so then forward it to [email protected] and keep you fingers crossed!


Sent from my Speak & Spell using Tapatalk
Good idea Beth C !!!! I've just registered on the US C & A website and managed to download one in US $'s.

I'll send it off to the e mail address you gave and post on here if it works out or not when I hear back from them ! Thanks :-)
#8
Halifax, NS
2,451 Posts
Joined Jul 2009
Originally posted by ticktoneer
Good idea Beth C !!!! I've just registered on the US C & A website and managed to download one in US $'s.

I'll send it off to the e mail address you gave and post on here if it works out or not when I hear back from them ! Thanks :-)
FYI it does take a while to get them applied - out of the 5 cabins we have booked for our next cruise it took about 6 weeks to see them all applied with no rhyme or reason to the order they were applied (ie gold members before Platinum/Emerald's)
Expand Signature
Collapse Signature
Already Sailed:
April 1, 2017 - NCL Escape Eastern
March 25, 2017 - NCL Epic Western
Feb 2, 2016 Carnival Glory B2B 11 Day Southern Caribbean SJU MIA
Jan 23, 2016 Carnival Glory B2B Journeys 10 Day Southern Caribbean MIA SJU
Jan 31, 2015 NCL Getaway
Jan 25, 2015 Carnival Breeze
April 27, 2014 NCL Dawn 13 day Southern Caribbean Repo
May 11, 2013 Rhapsody of the Seas 13 day Hawaii to Vancouver Repo
Apr 14, 2012 Oasis of the Seas
Jan 30, 2012 Liberty of the Seas (B2B part II)
Jan 26, 2012 Liberty of the Seas (B2B part I)
Dec 5, 2010 Allure of the Seas Inaugural
Apr 19, 2010 Grandeur of the Seas
Dec 5, 2009 Oasis of the Seas Inaugural