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  #1  
Old February 17th, 2009, 12:10 PM
rio123 rio123 is offline
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Default Email for NCL CEO?

How can I send the CEO of NCL an email?
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  #2  
Old February 17th, 2009, 01:36 PM
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the ncl protocol for email firstname.lastname@ncl.com...

his name is Kevin Sheehan

so it would be
Kevin.Sheehan@ncl.com
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  #3  
Old February 17th, 2009, 03:52 PM
rio123 rio123 is offline
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Tried that email and got a non deliverable reply anyone else have a clue?
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  #4  
Old February 17th, 2009, 04:10 PM
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Quote:
Originally Posted by rio123 View Post
Tried that email and got a non deliverable reply anyone else have a clue?
I just called NCL and asked about Mr. Sheehan's email address. I was then directed to call the customer relations dept. That lady said she doesn't have it, but that to contact him, she said to write to the main offices at

7665 Corporate Center Drive
Miami, FL 33126

I asked if there was a phone number to reach him, and she gave me the main office number.

305-436-4000
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  #5  
Old February 17th, 2009, 04:27 PM
macdadsjaw macdadsjaw is offline
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Here is an old thread about contacting the ceo at the time.....whats the issue?

http://boards.cruisecritic.com/archi...?t-421910.html
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  #6  
Old February 17th, 2009, 04:38 PM
rio123 rio123 is offline
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Thanks for the help I will just send a letter and prefer to keep the issue private until I get a reply from corporate.
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  #7  
Old February 17th, 2009, 04:39 PM
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Just to let you know< I did write him a letter about 3 months ago, and guess what? I never got a response..I wasn't particularly happy. I have written to NCL on several occassions, sometimes with complaints, sometimes questions and often praising someone or the entire company, I would say hearing back has been about 50/50.

Nita
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  #8  
Old February 17th, 2009, 05:20 PM
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Quote:
Originally Posted by newmexicoNita View Post
Just to let you know< I did write him a letter about 3 months ago, and guess what? I never got a response..I wasn't particularly happy. I have written to NCL on several occassions, sometimes with complaints, sometimes questions and often praising someone or the entire company, I would say hearing back has been about 50/50.

Nita
Thats a great way to conduct a buisness!!!!, you would think you would get a reply
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  #9  
Old February 17th, 2009, 05:23 PM
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Quote:
Originally Posted by smeyer418 View Post
the ncl protocol for email firstname.lastname@ncl.com...

his name is Kevin Sheehan

so it would be
Kevin.Sheehan@ncl.com

try ksheehan@ncl.com
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  #10  
Old February 17th, 2009, 05:32 PM
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Try ksheehan@ncl.com that should get you email to him. Hope you get your issue resolved. I had a problem awhile back and contcted cveitech@ncl.com my email was answered immediately and the issue resolved.

Good Luck!!
Lorrie
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  #11  
Old February 17th, 2009, 06:48 PM
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I have contacted both Mr Sheehan and Colin Veitch in the past and received a direct response from one, and a call from the office, from the other. One was due to me being upset, the other to offer my positive impression.

Al
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  #12  
Old February 17th, 2009, 08:04 PM
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Originally Posted by Ladder55 View Post
Thats a great way to conduct a buisness!!!!, you would think you would get a reply
Hey, I agree, now wander over to the Princess board, they are bitching about the same thing. If i have one big complaint about NCL it is communication..

Nita
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  #13  
Old February 17th, 2009, 08:07 PM
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Quote:
Originally Posted by newmexicoNita View Post
Hey, I agree, now wander over to the Princess board, they are bitching about the same thing. If i have one big complaint about NCL it is communication..

Nita
Did you email, hand write and call?
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  #14  
Old February 17th, 2009, 08:09 PM
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Quote:
Originally Posted by sunedaze View Post

I had a problem awhile back and contcted cveitech@ncl.com my email was answered immediately and the issue resolved.

Good Luck!!
Lorrie
Those WERE the days! Words cannot express how much I miss him.
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  #15  
Old February 17th, 2009, 08:26 PM
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It KSheehan@ncl.com, I used it in December and received a call back the next day from his executive assistant.

Nita I'm very suprised you did not get a response. My DH wrote a letter 2 weeks ago after we got back from our Pearl Jan 25th-Feb 1st cruise. It wasnt a complaint letter in fact overwhelmingly positive I just made a few suggestions and was expecting nothing. Today we received a response with a little something for our trouble. I was actually really suprised because like I said I didnt want or expect anything. But hey never look a gift horse in the mouth I am thankful for their generousity
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  #16  
Old February 17th, 2009, 10:46 PM
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Originally Posted by Ladder55 View Post
Did you email, hand write and call?
email and hand wrote, mostly hand wrote..

Nita
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  #17  
Old February 17th, 2009, 10:50 PM
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Originally Posted by tiggerfan616 View Post
It KSheehan@ncl.com, I used it in December and received a call back the next day from his executive assistant.

Nita I'm very suprised you did not get a response. My DH wrote a letter 2 weeks ago after we got back from our Pearl Jan 25th-Feb 1st cruise. It wasnt a complaint letter in fact overwhelmingly positive I just made a few suggestions and was expecting nothing. Today we received a response with a little something for our trouble. I was actually really suprised because like I said I didnt want or expect anything. But hey never look a gift horse in the mouth I am thankful for their generousity
and I was surprised. There have been three times I can think of, all within the past couple of years. One, I can sorta understand; it was a combination of my mistake and thiers. Had they responded they may have had to admit fault and we all know that can lead to a law suit, as if I would sue..I don't think so. The last time I was really disappointed. I expected at least a letter saying, sorry, there is nothing we can do..As I said, I really think, sometimes NCL falls down when it comes to communication...

NIta
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