How do you see OBC on line?

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

#1
Millville, NJ
759 Posts
Joined May 2001
Where/how do you see if they've applied your OBC on line before your cruise.

Thanks,
Janet
Expand Signature
Collapse Signature
Janet

Nordic Prince - Bermuda 8/91
Majesty - Cozumel, Playa del carmen, Key West 4/92
Zenith - Bermuda 7/96
Nordic Empress - Bermuda 10/00
Explorer of the Seas - Eastern Caribbean 9/01
Nordic Empress - Bermuda 5/02
Carnival Spirit - Hawaii 5/03
Nordic Empress - Bermuda 6/04
Voyager of the Seas - Western Caribbean 8/05
Freedom of the Seas - Western Caribbean 8/06
Empress of the Seas - Bermuda 8/07
Grandeur of the Seas - San Juan, Labadee, Dominican Republic 7/08
Grandeur of the Seas - Canada/New England 8/09
Enchantment of the Seas - San Juan, Labadee, Dominican Republic 8/10
Enchantment of the Seas - Canada/New England 8/11
Enchantment of the Seas - Bermuda, Boston, Newport 8/12
Enchantment of the Seas - Bahamas 12/12
Grandeur of the Seas - Bahamas 8/13
#2
Ambler, PA, USA
1,813 Posts
Joined Jul 2002
I believe you can only see your OBC online if you booked your cruise directly with RCI. I always take printouts of receipts when I board just in case it isn't applied.
Expand Signature
Collapse Signature
Dawn
20 Cruises and counting
570 days at sea until I reach Pinnacle (it's good to have a goal)

RCI - Rhapsody, Enchantment (4 times), Grandeur, Empress, Jewel, Mariner, Sovereign, Serenade, Allure, Oasis, Liberty
Carnival - Legend, Fascination, Liberty, Freedom
Celebrity - Reflection
NCL- Dawn

Next Up:
Celebrity Summit Nov 12 2016
#3
Millville, NJ
759 Posts
Joined May 2001
Thanks Wingnut!
Expand Signature
Collapse Signature
Janet

Nordic Prince - Bermuda 8/91
Majesty - Cozumel, Playa del carmen, Key West 4/92
Zenith - Bermuda 7/96
Nordic Empress - Bermuda 10/00
Explorer of the Seas - Eastern Caribbean 9/01
Nordic Empress - Bermuda 5/02
Carnival Spirit - Hawaii 5/03
Nordic Empress - Bermuda 6/04
Voyager of the Seas - Western Caribbean 8/05
Freedom of the Seas - Western Caribbean 8/06
Empress of the Seas - Bermuda 8/07
Grandeur of the Seas - San Juan, Labadee, Dominican Republic 7/08
Grandeur of the Seas - Canada/New England 8/09
Enchantment of the Seas - San Juan, Labadee, Dominican Republic 8/10
Enchantment of the Seas - Canada/New England 8/11
Enchantment of the Seas - Bermuda, Boston, Newport 8/12
Enchantment of the Seas - Bahamas 12/12
Grandeur of the Seas - Bahamas 8/13
#4
Ambler, PA, USA
1,813 Posts
Joined Jul 2002
You're welcome!! FYI - it may take a day or 2 to show up on your sea pass account.
Expand Signature
Collapse Signature
Dawn
20 Cruises and counting
570 days at sea until I reach Pinnacle (it's good to have a goal)

RCI - Rhapsody, Enchantment (4 times), Grandeur, Empress, Jewel, Mariner, Sovereign, Serenade, Allure, Oasis, Liberty
Carnival - Legend, Fascination, Liberty, Freedom
Celebrity - Reflection
NCL- Dawn

Next Up:
Celebrity Summit Nov 12 2016
#5
Virginia
3,000 Posts
Joined Jun 2006
I was not able to see my OBC before I sailed. I took copies of my RCCL Visa Certificates with me and sure enough $150 of my OBC never showed up. Tried to get it straight on the ship but they just didn't come through. They did give me a number to RCCL to call, which I did when I got home and they said they have credited my credit card. From now on, I will always get my OBC confirmed before I sail.
Expand Signature
Collapse Signature
UPCOMING CRUISES

Adventure of the Seas - B2B 1/27/2018 & 2/3/2018

PAST CRUISES

Celebrity Century 2004
Explorer of the Seas 2005
Empress of the Seas 2005
Caribbean Princess 2006
Adventure of the Seas 2006, 2007, 2008, 2010, 2012
Navigator of the Seas 2007
Crown Princess 2008
Mariner of the Seas 2008
Celebrity Solstice 2009, 2010
Liberty of the Seas 2009
Freedom 2009, 2011, 2012, 2016
Serenade 2010, 2011
Brilliance 2013
Jewel 2013, 2014, 2015, 2016
Allure 2014, 2016
Independence of the Seas 2015
Celebrity Equinox 2017

#6
SW Ontario, Canada
8,650 Posts
Joined Apr 2006
We had OBCs from the Next Cruise Program for ourselves and gave the two Friends and Family Certificates to others who sailed with us because of this bonus. We had all booked direct with RC and nothing ever showed on our online account. I call the Crown and Anchor Society before our recent cruise to confirm they had the received the certificates we had sent in and that all of us had the OBCs.
Expand Signature
Collapse Signature
Bob
#7
Millville, NJ
759 Posts
Joined May 2001
Thank you all, we do have the OBC from both the next cruise and cashing in the certificate from our rccl credit card. I will plan on calling this friday (when I'm off work) because I know it's at least a 2 hour phone call.

I am also trying to get the fuel surcharge refunded since we booked our next cruise last August, but RCCL cancelled the reservation in September (for some unknown reason they never charged my cc, so cancelled for non payment of deposit), then they reinstated it in March when I booked (same reservation number that says it was initiated in August 2007) and told my TA we didn't qualify to have the surcharge waived since we booked in March...

I'm sure it will all get straightened out, I just hate that I have to waste so much time to do it. It took 2 hours to get the next cruise reservation reinstated in March plus an additional deposit because when my TA went to apply our deposits to it, RCCL told her it wasn't a valid reservation number so she opened another one, the deposits we put on the new number couldn't be applied as the initial deposit for the next cruise account....
Expand Signature
Collapse Signature
Janet

Nordic Prince - Bermuda 8/91
Majesty - Cozumel, Playa del carmen, Key West 4/92
Zenith - Bermuda 7/96
Nordic Empress - Bermuda 10/00
Explorer of the Seas - Eastern Caribbean 9/01
Nordic Empress - Bermuda 5/02
Carnival Spirit - Hawaii 5/03
Nordic Empress - Bermuda 6/04
Voyager of the Seas - Western Caribbean 8/05
Freedom of the Seas - Western Caribbean 8/06
Empress of the Seas - Bermuda 8/07
Grandeur of the Seas - San Juan, Labadee, Dominican Republic 7/08
Grandeur of the Seas - Canada/New England 8/09
Enchantment of the Seas - San Juan, Labadee, Dominican Republic 8/10
Enchantment of the Seas - Canada/New England 8/11
Enchantment of the Seas - Bermuda, Boston, Newport 8/12
Enchantment of the Seas - Bahamas 12/12
Grandeur of the Seas - Bahamas 8/13
#8
WV
800 Posts
Joined Oct 2007
Originally posted by sadie8
I was not able to see my OBC before I sailed. I took copies of my RCCL Visa Certificates with me and sure enough $150 of my OBC never showed up. Tried to get it straight on the ship but they just didn't come through. They did give me a number to RCCL to call, which I did when I got home and they said they have credited my credit card. From now on, I will always get my OBC confirmed before I sail.
How do you confirm it? Can they e-mail or fax you a printout? I would prefer to have it in writing v. verbally.
Expand Signature
Collapse Signature


Past Royal Caribbean:
Sovereign 2002
Voyager 2005
Freedom 2008
Majesty 2010
Allure 2013
Freedom 2015
Grandeur 2016
#9
New York, New York
1,189 Posts
Joined May 2000
I booked via a TA and it is my first time using them so I am concerned about this OBC showing up.

I asked today for an email from them with the credit put in writing. Sure, it might not help when I get on the ship and it's not there but when I return, at least I have something to go back to the TA with and get a refund on my CC.
Expand Signature
Collapse Signature


#11
Fishville
7,896 Posts
Joined Mar 2006
Ask RCL to verify that it is there and then ask them to send you the Booked Confirmation Invoice it is a PDF. It will show toward the bottom of the statement. Looks like...ADVO-$100 ONBRDCR(or what ever the amount is).
#12
Westchester County, NY
648 Posts
Joined Sep 2005
RCI places the OBC amount on the written confirmation that they fax and/or email. If you booked through a TA it is located on the Guest Copy of the cruise confirmation. I am a TA and I am looking at a client's booking with a $200 OBC. They listed their OBC on the guest confo with the cruise finiancials
#13
Florida's SunCoast
169 Posts
Joined Feb 2007
My usual method of booking for the past several years has been by placing a hold directly through RCCL at their website. When I firm everything up by phone I ask for an e-mail or faxed confirmation, which has always included a record of the OBC's. If your OBC doesn't show up follow up with another call, and ask for a confirmation until it does. You may not be able to get a confirmation directly from RCCL if the booking has been made through a TA!
#14
2,096 Posts
Joined Jan 2004
Originally posted by goldesq
I booked via a TA and it is my first time using them so I am concerned about this OBC showing up.
I just check with my TA and he confirms that the OBC's appear on the account. It's never been a problem with this TA.
Expand Signature
Collapse Signature
Susan

#15
Houston, TX
3,549 Posts
Joined Sep 2003
Originally posted by Puffinater
Ask RCL to verify that it is there and then ask them to send you the Booked Confirmation Invoice it is a PDF. It will show toward the bottom of the statement. Looks like...ADVO-$100 ONBRDCR(or what ever the amount is).
Ditto this.

OBC will not show online no matter how you booked.

Once an OBC is applied and confirmed it will show up on the Booked Confirmation Invoice RCCL will email you when you request a receipt. I assume if you book through a TA you will have to ask your TA to request this from RCCL and forward it to you.

If it is an OBC from a TA it likely won't show up until you sail as I believe they don't apply the OBC until very close to (if not on) sail date.
Expand Signature
Collapse Signature




NCL Jade - 2/27/16 - Haven 2br family suite - W Carib
NCL Jade - 12/5/15 - Haven 2br family suite w/hubby & 86yo mom - W Carib
NCL Jewel - 4/18/15 - Aft Penthouse Suite - 19 night Panama Canal
RCCL Explorer - 9/11/14 - GS - 9 night NE/Canada
RCCL Navigator - 11/24/13 - free upgrade from JS to GS! - W Carib
RCCL Oasis - 4/21/12 - Central Park hump JS - E Carib
RCCL Oasis - 12/10/11 - Central Park hump JS - W Carib
RCCL Oasis - 12/3/11 - Crown Loft suite (free upgrade from JS!) - E Carib
RCCL Voyager - 3/27/11 - Aft JS - W Carib - made us D+
RCCL Radiance - 12/11/10 - W Carib - 5 nighter
RCCL Oasis - 9/11/10 - E Carib w/80yo Mom & 88yo Dad - Central Park hump JS 8642/44 (connecting)
Disney Magic - 9/19/09 - W Carib w/79yo Mom & 87yo Dad - Cat 3 suite
RCCL Independence - 2/21/09 - E Carib - hump JS 9348
RCCL Voyager - 2/24/08 - W Carib - 50th BD cruise & 1st as Diamond! - hump JS 9614
RCCL Voyager - 10/20/07 - Mediterranean (mid-aft JS 1694)
RCCL Splendour - 1/25/07 - Cozumel - 4 nighter
RCCL Radiance - 8/19/06 - Alaska, the sequel
RCCL Vision - 8/21/05 - Alaska Cruisetour - DH's 50th BD (corner aft JS 8588)
RCCL Rhapsody - 12/5/04 - W Carib - First Cruise - 30th Anniversary


19 cruises, 3 cruise lines, 12 ships, 142 nights at sea and counting