Here is my post to Disney and there response.
Original Message Follows:
Yesterday I called to reserve a week for the Rainforest on our upcoming
Fantasy cruise. This was the 3rd time I've called regarding this. The
first time I was told I could do a week, but didn't have my credit card
#, next time I called I was told to wait until I was onboard. Then after
reading on the DIS board and Cruise Critic that there was confusion
about if the weeklong package sold out I decided to call back. While
the Cast member I reached was very polite she didn't know much about the
Rainforest either. She ended up booking my husband and me 7 individual
days. My concern is if that will give me the same perks (Priority use
and body scrubs) as purchasing it as a week package. There seems to be a
lot of confusion on the part of Disney as to what exactly the process
is. Can it be purchased in advance as a week package? Are there a
limited number of slots? We know our sailing is sold out therefore
wanted to book in advance so as not to miss out. I would appreciate it
if someone would look into this and get back to me. Thank you!!!!
Thank you for your email.
I sincerely regret the disappointment you have expressed.
Experience the benefits of steam, heat and water therapy combined with
the power of aromatherapy to relax the mind. Excellent before or after a
body massage or water treatment. Multi-day passes may be purchased once
If you would like to cancel the Rainforest dates you have reservered and
book the multi day passes onboard, please contact us at 407-566-7000 or
800-939-2784, Monday - Friday 8:00am to 10:00pm or Saturday - Sunday
9:00am - 8:00pm (ET). Our Cruise Vacation Agents will be happy to assist
Ann, I hope this information has been helpful. If you require further
assistance in planning your visit, please feel free to contact us.
We look forward to sailing again with you and Alan!
Have a Magical Day!
Email Communications Agent
Disney Cruise Line