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Into site section www.msccruises.com pls enter in Customer service Section , then click into and you can find out the E_Mail Address. If you go into your cou ntry you can find the telephone number of MSC cruises at the right top side.
I am still waiting for a reply to an email I sent them in July so don't be too hopeful, they are no better in this respect than other lines like Princess or Cunard.
On my recent cruise I had cause to complain verbally, got nowhere and so I wrote to them on ship, handed the letter into reception desk and by the time I debarked two weeks later I still had no reply.
Don't know what the answer is to get somewhere if you have a problem, maybe wait until the Captain's Cocktail party and grab him there for a minute or two?
When I spoke with MSC two days ago I was told they relocated to Ft. Lauderdale. Not sure if was the entire company or some CS departments but it was a change from the NJ area. Perhaps a lot has been lost in the process.