HAL Guest Relations?

What experience have you had with Guest Relations? I emailed them a week ago about MDR table assignments and a hair appointment for an upcoming cruise. No reply yet, save for a boilerplate automatic acknowledgement.

On other lines I've received a reply in a day or two. What gives?

No problem here! Call! I personally find calling and speaking with a HAL rep gets me where I want. Kim Swenson is who I always will ask for she is Awsome and gets every detail done for me and an email responds. I have worked with her for over 7 years now.

Sailing B2B Neiuw Amsterdam Western/Eastern Mediterranean Cruise 3/15/15

3STAR becoming 4 on next cruise

You emailed Guest Relations about a hair appointment? :confused:

That's something that can be arranged on-line by accessing your reservation. Maybe there's something more to the story, but I don't think Guest Relations would consider an email about a hair appointment to be high on their priority list.

JMO

You most likely have not heard from Guest Relations because 1. they seem to always work a few weeks behind and 2. they only really deal with issues post-cruise (like complaints). I am pretty sure that if you continue to wait for the 3-4 weeks that it normally takes for a response you will most likely only get a "you contacted the wrong department and here is the correct one to call" and you would have basically wasted your time. I would call Ship Services or the general reservations line instead and ask to be connected to the correct department.

Righto, indokiwi. Just spoke to Guest Relations and got a polite referral to Ships' Services in Seattle: 800-541-1576. Problem, I hope, solved. On other lines (Cunard, Crystal) 'twas quicker.

Oh, and Aruba, oddly enough you cannot make hair salon reservations online using the booking number. I tried a while back. Only Spa services, and that does not include hair affairs . . . .

Righto, indokiwi. Just spoke to Guest Relations and got a polite referral to Ships' Services in Seattle: 800-541-1576. Problem, I hope, solved. On other lines (Cunard, Crystal) 'twas quicker.

You didn't know it but you originally contacted the wrong department.

Ship's Services is the one that handles those sort of requests for HAL.

Most of us find them very helpful. :)

Yup. I spoke with a very pleasant and helpful Jennifer. Mission um accomplished.

Yup. I spoke with a very pleasant and helpful Jennifer. Mission um accomplished.

If it was Jennifer Buckner she is fantastic. A real asset to HAL

No problem here! Call! I personally find calling and speaking with a HAL rep gets me where I want. Kim Swenson is who I always will ask for she is Awsome and gets every detail done for me and an email responds. I have worked with her for over 7 years now.

 

Sailing B2B Neiuw Amsterdam Western/Eastern Mediterranean Cruise 3/15/15

 

3STAR becoming 4 on next cruise

Good luck on your 3/15 med cruise. The NA is in the Caribbean in March

HohoHo

Good luck on your 3/15 med cruise. The NA is in the Caribbean in March

HohoHo

Pamgram! My mistake! I did the 24 day med cruise last year! I am on the B2B Carribean on 3/15/2015. HoHoho!

Happy Thanksgiving!