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  #1  
Old March 12th, 2010, 05:13 PM
alibabacruisers alibabacruisers is offline
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Default Voyage Personalizer

Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
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Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013


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  #2  
Old March 12th, 2010, 05:19 PM
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capnpugwash capnpugwash is offline
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Quote:
Originally Posted by alibabacruisers View Post
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
It is fine on the UK site
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  #3  
Old March 12th, 2010, 05:20 PM
Cornus Cornus is offline
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I see you're in Oz...might that be the problem? I updated the info in my personalizer for a TA on April 29 just this afternoon with no problems.
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  #4  
Old March 12th, 2010, 08:12 PM
Bigmike911 Bigmike911 is offline
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Its working in the US, except for the Travel Summary tab, which is malfunctioning still. It gives an error message saying access is not allowed, contact the data Administrator.

Also when I tried to email Cunard, they have a procedure where they email you a link back and you have to click on that in order for your first email to go through. That doesn't work with a click, nor can you paste it into a browser and have it work. I would say their IT department should put in some effort to fix these problems.

Mike
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  #5  
Old March 12th, 2010, 08:28 PM
alibabacruisers alibabacruisers is offline
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I had no problems until a few days ago. I have emailed Cunard about the problem. Thanks everyone. Capn...hope you had a wonderful Panama Cruise..your blog was great..thanks!
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Barbara

Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013


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  #6  
Old March 12th, 2010, 09:45 PM
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boeckli boeckli is offline
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Quote:
Originally Posted by alibabacruisers View Post
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
Which one are you using? According to the person I spoke to at local Cunard office last week, we Aussies are only due to get one next month and that whatever was entered into the pocruises.com one may not stick to local bookings
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"Wheresoever you go, go with all your heart" - Confucius ...............
"A ship in harbor is safe - but that is not what ships are built for" - John A. Shedd

Click the smiley for fond memories of:
SuperStar Virgo ......(02/2001, 02/2002, 03/2003, 04/2003, 08/2004, 06/2006, 10/2008, 02/2011)
Pacific Princess .......(11/2002, 01/2006) ...........................................SuperStar Gemini ...(08/2007)
Norwegian Dawn........(10/2007 - 21 nts, 11/2009 - 28 nts)............Celebrity Mercury .(02/2008 - 29 nts)
Sun Princess..............(06/2008) .................................................. .........Dawn Princess .....(03/2009 - 42 nts)
Norwegian Epic ........(07/2010 - 14 nts, 08/2011) .......................... Queen Mary 2 .... (08/2010)
Norwegian Sun ......... (07/2011) .................................................. ..........Pacific Jewel............(07/2012)
Celebrity Solstice ... (11/2012, 10/2013, 12/2013).......................... Diamond Princess ..(02/2013, 02/2014)

Looking forward to:
....

....
After that:
Explorer of the Seas 11-13-2015
....................... Round Australia - Bottom End (Fremantle to Sydney)

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  #7  
Old March 12th, 2010, 10:02 PM
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lannp lannp is offline
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I was able to log in today to Cunard.com but I noticed it is completely different. Perhaps that was the problem earlier in the week, they may have been loading the new program.
The first time it was rejected and I know I entered the correct confirmation number. I tried a second time and it worked perfectly.
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  #8  
Old March 13th, 2010, 08:33 AM
rrunner rrunner is offline
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[quote=alibabacruisers;23542927]Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?[/quote




I logged on okay yesterday but the site has changed. (We are in the US.) Some of my personal information had been erased - glad I checked. It also said we would be getting E tickets soon - so I guess we will not be receiving the wallet with our documents via the mail anymore. We are on a crossing in May. Not sure I like the new site - not so informative maybe it is not finished yet.
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  #9  
Old March 13th, 2010, 11:00 AM
garigoun garigoun is offline
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I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available.
Gari
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  #10  
Old March 13th, 2010, 12:36 PM
rrunner rrunner is offline
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Quote:
Originally Posted by garigoun View Post
I've just got the email to tell me my eticket is ready but the site won't let me in just keeps apologizing that it's not available.
Gari

I am having the same problem myself???
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  #11  
Old March 13th, 2010, 12:58 PM
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TheOldBear TheOldBear is offline
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Well, I won't be needing the information until next fall, but I decided to take a look at the site.

They have some configuration problems - probably a development / test configuration is still in place, so that it works fine for them - it just is broken when a Customer want to use it.

[rant]
A more fundamental problem is that the site is implemented using Micro$oft tools and technology - that would not be my choice of toolset to use for a commerce site containing sensitive information.
[/rant]
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  #12  
Old March 13th, 2010, 01:27 PM
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DocLawDog DocLawDog is offline
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I had to call Cunard the other day and was told that they were working on the personalizer...I couldn't get it to take alot of my information so the woman entered it over the phone.
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  #13  
Old March 13th, 2010, 06:51 PM
Westaussie Westaussie is offline
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Quote:
Originally Posted by alibabacruisers View Post
Voyage Personalizer has been unavailable for this past week...anyone else experiencing this?
Were you ever able to log into your personalizer? I wasn't at any time before our recent Queen Victoria cruise as it would not accept the booking number given to me. So maybe not available to us yet.

Vera
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  #14  
Old March 13th, 2010, 07:56 PM
alibabacruisers alibabacruisers is offline
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I just tried it today and still not working....also still have not received answer from Cunard....will give it a few more days. It makes sense if they are trying to update the Personalizer.
__________________
Barbara

Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013


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  #15  
Old March 13th, 2010, 08:44 PM
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boeckli boeckli is offline
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Try this link https://secure.pocruises.com/cp/inde...4&brandCode=CU (was posted on another thread here recently) - works fine for me (but the guy at the Oz Cunard office said info entered may not stick to our bookings and we should get an Oz version soon and be advised when available)
__________________
"Wheresoever you go, go with all your heart" - Confucius ...............
"A ship in harbor is safe - but that is not what ships are built for" - John A. Shedd

Click the smiley for fond memories of:
SuperStar Virgo ......(02/2001, 02/2002, 03/2003, 04/2003, 08/2004, 06/2006, 10/2008, 02/2011)
Pacific Princess .......(11/2002, 01/2006) ...........................................SuperStar Gemini ...(08/2007)
Norwegian Dawn........(10/2007 - 21 nts, 11/2009 - 28 nts)............Celebrity Mercury .(02/2008 - 29 nts)
Sun Princess..............(06/2008) .................................................. .........Dawn Princess .....(03/2009 - 42 nts)
Norwegian Epic ........(07/2010 - 14 nts, 08/2011) .......................... Queen Mary 2 .... (08/2010)
Norwegian Sun ......... (07/2011) .................................................. ..........Pacific Jewel............(07/2012)
Celebrity Solstice ... (11/2012, 10/2013, 12/2013).......................... Diamond Princess ..(02/2013, 02/2014)

Looking forward to:
....

....
After that:
Explorer of the Seas 11-13-2015
....................... Round Australia - Bottom End (Fremantle to Sydney)

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  #16  
Old March 13th, 2010, 10:27 PM
alibabacruisers alibabacruisers is offline
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Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks.
__________________
Barbara

Previous cruises:
QM2 - Mediterranean Delights May 2009
QE - Aegean Introduction Nov 2010
Volendam - Pacific Treasures Feb 2012
QM2 - WC Segment SIN to MEL Feb 2013


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  #17  
Old March 14th, 2010, 03:21 AM
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boeckli boeckli is offline
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Quote:
Originally Posted by alibabacruisers View Post
Boeckli...thanks for that site...I've saved it. I also like your QM2 ticker...how did you do it or where? Thanks.
Here is the link to make the actual ticker http://*************************/

The rest is done by adding text to an image, then upload to a hosting site (like Webshots, Photobucket or similar) and the URL is then added to the signature just like your ticker.
__________________
"Wheresoever you go, go with all your heart" - Confucius ...............
"A ship in harbor is safe - but that is not what ships are built for" - John A. Shedd

Click the smiley for fond memories of:
SuperStar Virgo ......(02/2001, 02/2002, 03/2003, 04/2003, 08/2004, 06/2006, 10/2008, 02/2011)
Pacific Princess .......(11/2002, 01/2006) ...........................................SuperStar Gemini ...(08/2007)
Norwegian Dawn........(10/2007 - 21 nts, 11/2009 - 28 nts)............Celebrity Mercury .(02/2008 - 29 nts)
Sun Princess..............(06/2008) .................................................. .........Dawn Princess .....(03/2009 - 42 nts)
Norwegian Epic ........(07/2010 - 14 nts, 08/2011) .......................... Queen Mary 2 .... (08/2010)
Norwegian Sun ......... (07/2011) .................................................. ..........Pacific Jewel............(07/2012)
Celebrity Solstice ... (11/2012, 10/2013, 12/2013).......................... Diamond Princess ..(02/2013, 02/2014)

Looking forward to:
....

....
After that:
Explorer of the Seas 11-13-2015
....................... Round Australia - Bottom End (Fremantle to Sydney)

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  #18  
Old March 16th, 2010, 02:14 PM
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The Real PM The Real PM is offline
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I am having great difficulty putting information into my Voyage Personalizer. Good lord, it is so very frustrating for someone like me who is computer challenged to begin with. It keeps on saying I need Adobe, so I have uploaded or downloaded or whatever you do to the damn thing numerous times, but it continues to say I need more. I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.

You know, I would have hoped if Cunard were going to set up E-tickets that they would have hired help that knows a little more than I do about it, and I really, really know I could do a better job than that!
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  #19  
Old March 16th, 2010, 02:37 PM
Norfolk Brit Norfolk Brit is offline
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Quote:
Originally Posted by The Real PM View Post
I already have one Adobe that came on my computer, I believe--why would I need twenty? But I think I have at least that many now.
Sorry Gail, but this made me fall off my chair - you sound like me.

I think Gari is having problems with his voyage personaliser as well; making the not unreasonable assumption that he is more computer-literate than we are, perhaps waiting a few days may help?

Mary
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  #20  
Old March 16th, 2010, 02:48 PM
omakim omakim is offline
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Me [IMG]http://*************************/cgi-bin/countdown.cgi?trgb=000000&srgb=00ff00&prgb=000080& cdt=2010;5;21;18;0;00&timezone=GMT-0500[/IMG]too.
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