Priority Line at Customer Service

For the past few months, the Enchantment has removed the D or D+ and up priority line from Customer Services. Now there is one line for everyone. No official word but possibly due to a customer complaint.

I was wondering if this is being done fleet wide or limited to the EOS.

For the past few months, the Enchantment has removed the D or D+ and up priority line from Customer Services. Now there is one line for everyone. No official word but possibly due to a customer complaint.

I was wondering if this is being done fleet wide or limited to the EOS.

We have seen this over the past couple of years. Some ships had the lines and some did not.

The only ship I have ever seen it on was Majesty. Overall it was good, but there was one night that the priority line was being pretty much ignored by the person working on the desk and the regular line were constantly being called. The woman behind me went up to the desk whilst a customer was being served and started yelling at her in front of everyone:eek: needless to say it doesn't work well for either line waiting if there is only one person on the desk:rolleyes:

Never yet had the benefit of a priority line I try just use the concierge where I can

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I haven't seen a priority line at Guest Services in at least a year.

We are just off AOS to the Baltic and I was in the Guest Services line one day to hand in a pair of ladies glasses that my wife had found.

The line was long and was being directed by roped barriers when a a lady came down it pushing and shoving holding her sea pass lanyard saying loudly "Diamond plus".

I had my foot trodden on :confused: and it was complete chaos by the time she had pushed to the front. Fearing a riot even the staff from the shore excursions desk came over to quell the disturbance left behind her.

The lady in question obviously didn't take the news too well that the Guest Services priority line was no more:D

There was one on our FR cruise in June, also one on Grand Cayman, for the tenders returning to the ship

For the past few months, the Enchantment has removed the D or D+ and up priority line from Customer Services. Now there is one line for everyone. No official word but possibly due to a customer complaint.

I was wondering if this is being done fleet wide or limited to the EOS.

Maybe there isn't a demand for the special line anymore as D and D+ are such loyal cruisers that they cannot possibly find anything to complain about.:D

We are just off AOS to the Baltic and I was in the Guest Services line one day to hand in a pair of ladies glasses that my wife had found.

 

The line was long and was being directed by roped barriers when a a lady came down it pushing and shoving holding her sea pass lanyard saying loudly "Diamond plus".

 

I had my foot trodden on :confused: and it was complete chaos by the time she had pushed to the front. Fearing a riot even the staff from the shore excursions desk came over to quell the disturbance left behind her.

 

The lady in question obviously didn't take the news too well that the Guest Services priority line was no more:D

And as she was escorted to the back of the line, did you all shout "Diamond Plus, Diamond Plus"

And as she was escorted to the back of the line, did you all shout "Diamond Plus, Diamond Plus"

Someone came from behind reception to deal with her issue at the front of the line, I listened to the conversation as I was queuing and it was something really trivial to do with litter on the excursion shuttle bus :eek:

I suppose if you are used to a priority line and suddenly there isn't one you would be a bit put out but there is ways and means of dealing with it, relax your on holiday :)

On our cruises this year the priority line for D+ has been hit and miss... on some ships not on some. But I have noticed that if the line is long there is usually a person asking if they can help to those on line... going down answering questions and supplying information -- causing many to be able to leave the line with a simple answer. I think this works well.

For the past few months, the Enchantment has removed the D or D+ and up priority line from Customer Services. Now there is one line for everyone. No official word but possibly due to a customer complaint.

I was wondering if this is being done fleet wide or limited to the EOS.

I've never seen a priority line at Guest Services, I hope I never do, even as I hit Diamond. I don't see a need for it. What I did like on Allure was some crew member checking with people in long lines to see if what they needed could be handled without standing in lines. I remember one person just needed to turn in a form and that crew member took the form and handled it. Sometimes he would advise people, yes, is where you need to be, but he did effectively shorten the lines. For me I had a maintenance problem and the Maintenance Dept's phone wasn't working, so he took my cabin# and problem and reported it for me. It was fixed when I got back from dinner. I wish our DMV worked that well.

Your right, quite often on our recent AOS cruise there was one sometimes two people walking up and down the line. Unfortunately not the time I was in it and got my foot troden on :p

Someone came from behind reception to deal with her issue at the front of the line, I listened to the conversation as I was queuing and it was something really trivial to do with litter on the excursion shuttle bus :eek:

 

I suppose if you are used to a priority line and suddenly there isn't one you would be a bit put out but there is ways and means of dealing with it, relax your on holiday :)

She probably dropped her jelly donut knapkin on the floor of the bus and expected someone else to pick it up for her, as she was ............Diamond Plus :D and she probably wanted to remove her pre-paid gratuities for the trouble.

Just out of interest, and not wishing to be controversial, why should D and D+ cruisers have priority at guest services. I wouldn't imagine their questions/complaints/comments are any more or less important to those who are gold, platinum or lead....

I might be diamond myself but don't see myself as any more or less important than the next person....

Maybe there isn't a demand for the special line anymore as D and D+ are such loyal cruisers that they cannot possibly find anything to complain about.:D

LOL - I was thinking the opposite. Maybe they realized it was only the Diamond and above that was doing all the complaining, so the priority line was a moot point!! (I'm kidding - but, honestly, it just sometimes seems like everyone on this board is at least diamond!)

Never seen this. The diamonds now have the Diamond Concierge to help them, and the Diamond Plus and GS and above have the Concierge.

We did see a special line on Princess for Suites and Elite. Sure was nice!

For the past few months, the Enchantment has removed the D or D+ and up priority line from Customer Services. Now there is one line for everyone. No official word but possibly due to a customer complaint.

I was wondering if this is being done fleet wide or limited to the EOS.

It was there when we were on the EN in January and then gone when we went back in May. I asked why and they told me that a guest had complained. So apparently it was loud enough for them to take it away.

On Freedom in September there was a separate line for Diamond and above. The following week on Enchantment the line was for Diamond Plus and above. I have not seen it on any other ships, but I sure haven't been on all of them.

I would like to see the priority line restored as it rewards RCI's most loyal customers at no cost to them.

Why do you need a special line to get an answer to a question or report a problem? Diamond, Diamond Plus, etc., have a Diamond Concierge you can either call or visit, where those that don't have that status really only have the ability to go to Guest Services. It's an unnecessary perk...oh, and I'm Diamond status.

Why do you need a special line to get an answer to a question or report a problem? Diamond, Diamond Plus, etc., have a Diamond Concierge you can either call or visit, where those that don't have that status really only have the ability to go to Guest Services. It's an unnecessary perk...oh, and I'm Diamond status.

People use GS for things other than problems. Also the Concierges are not always available

Carnival has it for their Platinum (compare to Diamond) & up guests -- I have to admit, we enjoyed it. :)

Why do you need a special line to get an answer to a question or report a problem? Diamond, Diamond Plus, etc., have a Diamond Concierge you can either call or visit, where those that don't have that status really only have the ability to go to Guest Services. It's an unnecessary perk...oh, and I'm Diamond status.

I've never seen a priority line but even if they had one, I don't think I'd use it. That's just me. I have used the D concierge to solve a coupon issue on Allure but that was just one time. She was able to apply a coupon to a purchase from her desk.

I have never seen a priority line but agree with Linda, that having a person there to answer any questions those in the line have, can quickly reduce the line. I wouldn't use the line if there was one, as I feel those ahead of me in line have priority and there isn't anything that urgent that I can't wait my turn for an answer.