Go Back   Cruise Critic Message Board Forums > Cruise Lines "A - O" > Norwegian Cruise Line
 
Register here!
Forgot Your Password?


Notices

Norwegian Cruise Line
- Read thousands of Norwegian Cruise Reviews
- Compare the best Norwegian Cruise Deals
- Write a Norwegian Cruise Review
- Find Your Norwegian Roll Call
See posts about:
Norwegian Bliss
Norwegian Escape
Norwegian Jewel
Norwegian Spirit

Norwegian Breakaway
Norwegian Gem
Norwegian Pearl
Norwegian Star

Norwegian Dawn
Norwegian Getaway
Pride of America
Norwegian Sun

Norwegian Epic
Norwegian Jade
Norwegian Sky

Reply
 
Thread Tools Display Modes
  #1  
Old April 11th, 2004, 10:30 AM
mariecat mariecat is offline
Cool Cruiser
 
Join Date: Dec 2003
Location: miami,fl,usa
Posts: 5
Default new system

Hey guys, what do you guys think of ncl new system, every time I call over there I spend about a good 30mins on the phone with agent on anything just because of their new system.
Reply With Quote

  #2  
Old April 11th, 2004, 12:06 PM
gdries gdries is offline
Cool Cruiser
 
Join Date: Jul 2002
Location: Keller, Texas
Posts: 371
Default

The new NCL system is ugly. It is interesting, I understand that it is actually an outsourced system that had to be changed to meet new TSA and US Immigration requirements, including passport readers, terrorist interfaces and the rest, all having to be integrated in a new central reservations system. When we were on the SKY 2 weeks ago they were hating it, and they were struggling to get the supplier to make the needed changes. They are very aware of the issues and are working diligently to solve them. But, yes it is bad, very bad. I am a software junkie day to day, and this is as ugly of a cutover as I have seen.

Aloha Hawaii from LA via San Francisco

Reply With Quote

  #3  
Old April 11th, 2004, 12:18 PM
gardencat's Avatar
gardencat gardencat is offline
 
Join Date: May 2003
Location: Oakville Ontario, Canada
Posts: 1,263
Default

I think your right about NCL's computer nightmares when I was trying to book my last cruise it took me about 2 days because NCL's system kept going down. Even if I'm not thrilled with NCL's service I doubt that they would purposely make it difficult to make reservations!

gdries,
Could you check out the "cancelled bus" thread and maybe clarify something for us.
Reply With Quote

  #4  
Old April 11th, 2004, 02:05 PM
thuang01 thuang01 is offline
Cool Cruiser
 
Join Date: Apr 2004
Location: weston, FL, USA
Posts: 4
Default

The new Norwegian reservation system(Seaware) is a improved version of reservation system is in use on Disney Cruise Line. It should be good system , is based on Oracle and Delphine technology, they do have problems, they need time to fix it.
Norwegian IT is outsourced to the EDS and reservation system is maintain by the EDS.
Reply With Quote

  #5  
Old April 11th, 2004, 02:47 PM
gdries gdries is offline
Cool Cruiser
 
Join Date: Jul 2002
Location: Keller, Texas
Posts: 371
Default

Considering that my checks come from another GDS, I may have a different point of view on things.......EDS......UGH

Aloha Hawaii from LA via San Francisco

Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 11:07 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.