Eaton Bikes -- getting nervous!

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

** Please post your recommendations ONLY in response to request...do not start a new thread. Thanks!
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 05:05 PM.
#1
NH
865 Posts
Joined Jul 2006
Hoping someone from KW or who has dealt with this outfit before can give me reassurance.

I made my reservation a couple/few weeks back. When I did so, it did not ask for any form of payment, nor for details regarding where I want my bikes delivered. I sent an email last week requesting confirmation of my reservation and info on these details, and have not heard back.

Thoughts? (I know I could call but I'm hoping to avoid a long distance call when email is free )
Expand Signature
Collapse Signature
Jennifer & Shane

Carnival Fascination 4/23/12 - 10th Anniversary Cruise!

Carnival Imagination 12/09 - Girl Cruise
Star Princess 11/06 - 5th Anniversary Cruise
Carnival Triumph 04/05 - Family Trip
Carnival Imagination 12/98
Carnival Inspiration 02/97
#2
Plainsboro, New Jersey
1,525 Posts
Joined Jun 2007
Eaton is probably the #1 bike rental place on Trip Advisor. But I've had a lot of luck either posting a Q on a Facebook Page or sending a message vie Facebook. Eaton had a Facebook page.

Pjk
#3
Orlando, FL USA
3,412 Posts
Joined May 2000
We always rent from A & M, but Eaton Bikes is a very reputable company and comes highly recommended (even by the owner of my preferred rental place). I would email them again. If you didn't originally provide any delivery instructions, they may be expecting you to pick them up from one of their locations. There's always a chance they didn't receive your email.
Expand Signature
Collapse Signature
Beth
~~~~~~~~~~~
GO KNIGHTS!


Carnival Triumph Eastern 6/2/07 Review

December 10, 2006 Carnival Legend Pictures Carnival Legend 12/10/06 review

May 22, 2004 Carnival Glory Pictures May 25, 2003 Carnival Victory Pictures

Emerald Seas 6/86 & 11/87, Royale 10/88, Celebration 6/97, Grandeur of the Seas 6/98, Sensation 6/99 & 12/9/07, Carnival Triumph 6/00, 11/17/01 & 6/02/07, Enchantment of the Seas 10/27/02, Carnival Victory 5/25/03, Carnival Glory 5/22/04, 25th Anniversary Cruise on Carnival Legend 12/10/06, Thanksgiving Family Cruise on Carnival Valor 11/21/10
#4
Ohio
5,105 Posts
Joined Oct 2007
Anyone familiar with Adventure Rentals??
Expand Signature
Collapse Signature

Got my toes in the water, my in the sand, Not a worry in the world, a pina colada in my hand. Life is good today, life is good today.

#5
NH
865 Posts
Joined Jul 2006
Have sent another email and a FB message. Still nada as of this morning. Will give them til tomorrow and then I guess I'll have to call. Not starting off as a great experience with them...
Expand Signature
Collapse Signature
Jennifer & Shane

Carnival Fascination 4/23/12 - 10th Anniversary Cruise!

Carnival Imagination 12/09 - Girl Cruise
Star Princess 11/06 - 5th Anniversary Cruise
Carnival Triumph 04/05 - Family Trip
Carnival Imagination 12/98
Carnival Inspiration 02/97
#6
232 Posts
Joined Jan 2011
It is crazy busy in town this week. Not making excuses for them, but just letting you know... Eaton is one of the best companies in town. I would not be too concerned. Also, do you really pay extra for long distance? I have not heard of that in like 10 years!
#7
NH
865 Posts
Joined Jul 2006
Originally posted by keywester33
It is crazy busy in town this week. Not making excuses for them, but just letting you know... Eaton is one of the best companies in town. I would not be too concerned. Also, do you really pay extra for long distance? I have not heard of that in like 10 years!
We do! We live pretty frugally

Still have not heard anything back...
Expand Signature
Collapse Signature
Jennifer & Shane

Carnival Fascination 4/23/12 - 10th Anniversary Cruise!

Carnival Imagination 12/09 - Girl Cruise
Star Princess 11/06 - 5th Anniversary Cruise
Carnival Triumph 04/05 - Family Trip
Carnival Imagination 12/98
Carnival Inspiration 02/97
#8
NH
865 Posts
Joined Jul 2006
Well, no reply so I finally called their number. No answer there, went directly to voicemail. Left a message with all my info... Let's see what happens!



Ready to cancel my reservation at this point -- not a great first impression! Four electronic messages, and one voice mail... I just have some simple questions!
Expand Signature
Collapse Signature
Jennifer & Shane

Carnival Fascination 4/23/12 - 10th Anniversary Cruise!

Carnival Imagination 12/09 - Girl Cruise
Star Princess 11/06 - 5th Anniversary Cruise
Carnival Triumph 04/05 - Family Trip
Carnival Imagination 12/98
Carnival Inspiration 02/97
#9
NH
865 Posts
Joined Jul 2006
Just got a call a short bit ago from the owner of Eaton. He said he got an alert from a message board that I was getting nervous about our bike rental reservation. Did one of you cool cats call them up for me??

In any case, we are all set. And I am feeling much more at ease.
Expand Signature
Collapse Signature
Jennifer & Shane

Carnival Fascination 4/23/12 - 10th Anniversary Cruise!

Carnival Imagination 12/09 - Girl Cruise
Star Princess 11/06 - 5th Anniversary Cruise
Carnival Triumph 04/05 - Family Trip
Carnival Imagination 12/98
Carnival Inspiration 02/97
#10
Boston,MA
4,987 Posts
Joined Nov 2004
There are several very friendly, informative and helpful locals on this Key West board; LOL, you know who you are! Thanks again for all the help!
Expand Signature
Collapse Signature
Louis and Margo
#11
Atlanta/Key West
9,890 Posts
Joined Nov 2004
Originally posted by rnvattes
Just got a call a short bit ago from the owner of Eaton. He said he got an alert from a message board that I was getting nervous about our bike rental reservation. Did one of you cool cats call them up for me??

In any case, we are all set. And I am feeling much more at ease.
Went by there today and they were slammed but still had bikes available. Don't worry.

Mike
Expand Signature
Collapse Signature
Princess Elite Member
EMAIL
#12
NH
865 Posts
Joined Jul 2006
Just popping on by post-cruise to say that our experience with Eaton Bikes was just fantastic. Friendly staff, helpful with information/directions, and easy peasy pick-up and drop-off.

I guess there must have been something screwy with their email system or something the week I couldn't get in touch with them. But my worries were unfounded, and I would HIGHLY recommend them to anyone visiting Key West!

Thanks to the locals for your reassurances and for your help, too!
Expand Signature
Collapse Signature
Jennifer & Shane

Carnival Fascination 4/23/12 - 10th Anniversary Cruise!

Carnival Imagination 12/09 - Girl Cruise
Star Princess 11/06 - 5th Anniversary Cruise
Carnival Triumph 04/05 - Family Trip
Carnival Imagination 12/98
Carnival Inspiration 02/97