I am also a realist and when I believe there is due cause for complaint then I will complain and uphold any other person taking the same action!!
Genoa is not the best served city in Italy for public transport. Flights are limited. Direct rail service is limited. MSC should be aware of this and take special steps to assist passengers that they disembark at the port.
When our transatlantic cruise on Opera ended in April this year passengers were transfered by coach to Milan airports at a charge of Euro 25.
Prior to the cruise our "group" from various parts of the world had indulged in conversations on this board because of different information and prices being quoted by the company in different countries.
In my review I naturally made fair and impartial criticism of the land based performance of the company.
Now I anticipate with pleasure my 2006 transtlantic crossing on Opera.
Due to a change in itinerary we will once again disembark in Genoa. To avoid the travel problems and the costs associated with air travel from Genoa it was decided that we would proceed to Milan.
The USA office of MSC are quoting to me an outrageous rate of $70 per person one way for coach transport. They are already quoting this rate to people for this year but telling them that they are "working on" the problem!!
Since I can hire a 5 seater Volkswagen Passat Estate Car for $90 and take an easy mainly motorway drive to Milan Malpensa airport you can guess what I have told MSC! A 9 seater vehicle costs little more.
It does so upset me to see the company acting in this crass manner. When they choose to disembark passengers at a port poorly served by public transport then surely they have an obligation to provide transport to better served cities at almost complimentary rates. Partly as a service and partly as a "thank you" for the patronage.
It must be borne in mind that the same coaches will be transporting passengers for the next cruise from airports like Milan to Genoa. There can thus be no justification for a charge of $70 per person one way.
What is most outrageous and MSC USA are too stupid to see this - people are paying MSC for the cruise per day $80 for travel, accommodation, food, entertainment, etc and then the company ask $70 for a 150minute coach ride!