Room service and to go food

And no one is paying thousands of dollars in advance for a meal at Mcdonalds. Poor analogy in my opinion. Why do people keep saying"just go somewhere else" when many people have already paid for their cruise?

 

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Then my complain about a 7.95 fee. About the price of a value meal.

Then my complain about a 7.95 fee. About the price of a value meal.

If the cost were so trivial as to be insignificant, then it should be insignificant to NCL and they should not ask for it.

I will continue to head to the buffet in the morning, get breakfast for myself and my wife, and bring it back to our cabin. If true, it's a stupid rule and I will refuse to follow it. The crew will have to forcefully knock my eggs and bacon on the floor to stop me :D:D:D

I am with you on this, I always go up for coffee, omelet and bacon in the morning. It helps get my DH out of bed and going for the day. Other wise I would just be up eating by myself and he wouldn't get any coffee or breakfast to motivate him lol! This really doesn't seem like that big a deal till I thought of that and the fact that we like to bring pizza back to the room after leaving casino in wee hours of the morning. :-(

It begs the question; if there are fewer staff because of fewer orders, won't the trays sit in the halls longer before anyone is on duty to collect them?

 

This is known as punting the problem.

Who says there will be fewer staff? The crew size does not change because of the room service charge. The trays and dishes get picked up sooner if they are not overworked by the combination of so many room service & carry out dishes/trays.

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Well stated. I suggest you write that in an email to corporate. After I sent an email' date=' I was contacted by phone and told that all emails are going to be a part of the next executive meeting. Who knows, if they get enough, maybe they will reconsider the ill advised "no food taken to your room" policy.[/quote']

Wow I agree that was very well said and should be sent to them.

Who says there will be fewer staff? The crew size does not change because of the room service charge. The trays and dishes get picked up sooner if they are not overworked by the combination of so many room service & carry out dishes/trays.

 

 

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You seem very certain of this, but you have a flaw in your statement. If you reduce the demand for a service, you can reduce the number of staff that provide the service. This opens up berths for staff to work in other, higher volume areas.

I am glad you are placated by some free hot noodles, but that doesn't exist on the ship I am going on, so that's not such a great tradeoff from where I sit.

If NCL is using these new charges to improve service levels I will eat crow.

Who says there will be fewer staff? The crew size does not change because of the room service charge. The trays and dishes get picked up sooner if they are not overworked by the combination of so many room service & carry out dishes/trays.

I just recently completed by 200th cruise, comprising of every single mass market cruise line and the majority of luxury and boutique lines. Just like in hotels, room service trays placed in the hallways is something I've seen on every single ship I have ever sailed. However, I have never, ever seen it as bad as you keep suggesting, which is why I can't help but think you're embellishing in order to make a point. You make it sound like you have to navigate through a maze of trays just to get from your room to the elevators. Well if that's true, and if you're not actually embellishing, that's hardly the fault of the passengers ordering room service. That's the fault of NCL for allowing their staff to be lazy and not clean as they go.

I just recently completed by 200th cruise, comprising of every single mass market cruise line and the majority of luxury and boutique lines. Just like in hotels, room service trays placed in the hallways is something I've seen on every single ship I have ever sailed. However, I have never, ever seen it as bad as you keep suggesting, which is why I can't help but think you're embellishing in order to make a point. You make it sound like you have to navigate through a maze of trays just to get from your room to the elevators. Well if that's true, and if you're not actually embellishing, that's hardly the fault of the passengers ordering room service. That's the fault of NCL for allowing their staff to be lazy and not clean as they go.

And I have never seen plates on the floors in the hallways of premium or luxury cruise ships. Hotels are somewhat of a different matter. Since most food is paid for on cruises, you are not as likely to go out and eat (and at times cannot go out as you are at sea). Room service in hotels tend to be pricey and not utilized as much (plus, you are paying for the food plus a tip which usually quite a bit more than $7.95.

As far as some of the previous posts, I certainly hope that any emails that are being sent to NCL do not sound like the posts on these threads. I doubt if the executives at NCHL would appreciate the name calling, belittling of the cruise line, threats, etc. Rather, emails with compromise suggestions would probably be paid attention to. JMHO.

You seem very certain of this, but you have a flaw in your statement. If you reduce the demand for a service, you can reduce the number of staff that provide the service. This opens up berths for staff to work in other, higher volume areas.

 

I am glad you are placated by some free hot noodles, but that doesn't exist on the ship I am going on, so that's not such a great tradeoff from where I sit.

 

If NCL is using these new charges to improve service levels I will eat crow.

There is no flaw. When demand for a certain job is reduced and the staff is also reduced then it gets done in the same time. However, if demand is reduced the job can be completed in less time and more efficiently by the same number of staff. Neither you nor I really know what NCL's future staff planning will be but I am assuming they will not be cutting their staff on board the NCL ships.

Norwegian Cruise Line said it will once again allow passengers to take food to their cabins from dining venues, reversing a month-old policy.

Norwegian President Andy Stuart said the decision was made after getting considerable customer feedback from a number of channels. In particular, the issue became subject of in-depth discussion on the website Cruise Critic, where a thread attracted more than 65,000 views.

There is no flaw. When demand for a certain job is reduced and the staff is also reduced then it gets done in the same time. However, if demand is reduced the job can be completed in less time and more efficiently by the same number of staff. Neither you nor I really know what NCL's future staff planning will be but I am assuming they will not be cutting their staff on board the NCL ships.

If the job gets done in the same time, then the $7.95 fee is a complete and total ripoff.

The goal by NCL is to cut its way to great profitability. To do that you have to eliminate staff, one of the biggest areas of overhead to any hospitality company. They can't FORCE people to pay for optional services, but they can make those services so unattractive that the demand decreases and thus staffing levels drop.

If you owned your own business and did not strike a happy medium between charging for a service and staffing levels you'd have an issue if your demand decreased but you maintained staff levels.

Norwegian Cruise Line said it will once again allow passengers to take food to their cabins from dining venues, reversing a month-old policy.

Norwegian President Andy Stuart said the decision was made after getting considerable customer feedback from a number of channels. In particular, the issue became subject of in-depth discussion on the website Cruise Critic, where a thread attracted more than 65,000 views.

Great News

http://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-reverses-ban-on-taking-food-to-cabins

“We’re changing the policy,” Stuart said. “We’re still going to fix the issue because the issue is the same,” he said.

So instead of banning food, Norwegian will have more frequent inspections of the corridors so dishes get removed quickly.

“It’s another good example of how we listen to customer feedback and act on it,” Stuart said. “We picked the wrong solution."

Norwegian Cruise Line said it will once again allow passengers to take food to their cabins from dining venues, reversing a month-old policy.

Norwegian President Andy Stuart said the decision was made after getting considerable customer feedback from a number of channels. In particular, the issue became subject of in-depth discussion on the website Cruise Critic, where a thread attracted more than 65,000 views.

Is there a link to this? :D

Norwegian Cruise Line said it will once again allow passengers to take food to their cabins from dining venues, reversing a month-old policy.

Norwegian President Andy Stuart said the decision was made after getting considerable customer feedback from a number of channels. In particular, the issue became subject of in-depth discussion on the website Cruise Critic, where a thread attracted more than 65,000 views.

This just appeared here: http://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-reverses-ban-on-taking-food-to-cabins

Good job, folks!

Is there a link to this? :D

http://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-reverses-ban-on-taking-food-to-cabins

Great job everyone!!!!!! :D:D:D

http://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-reverses-ban-on-taking-food-to-cabins

But but....how many on here said Cc doesn't do anything? Social media..ptooey.

Wait....what's that noise???? Ohhhhh it's back peddling.

This just appeared here: http://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-reverses-ban-on-taking-food-to-cabins

 

Good job, folks!

Congratulations JeerLeaders! Happy for you. You won!!

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And no one is paying thousands of dollars in advance for a meal at Mcdonalds. Poor analogy in my opinion. Why do people keep saying"just go somewhere else" when many people have already paid for their cruise?

 

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It will be interesting to see how full the ships are a few months from now since people sailing then can still cancel without penalty. Might be some good deals to be had.

Congratulations JeerLeaders! Happy for you. You won!!

 

 

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Really no need for name calling. As has been pointed out ad naseum the majority of those upset with the changes were loyal NCL cruisers for years.

Great job everyone!!!!!! :D:D:D

A message to all of the posters who said that posting on social media was a waste of time - read it and weep.

Room Service continental breakfast (albeit a reduced provision) reverted to free; now this.

Sheeples get walked upon; those who stand up and complain may (in this case did) get listened to.

Congratulations JeerLeaders! Happy for you. You won!!

 

 

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Hiw old are you....12?

So what exactly do people do with the room service plates? You order a few things and they bring everything on its own separate plate. Ordered room service once and I felt bad for the guy he was carrying like 10 plates for just our room!! Crazy. And there is no where in a tiny cabin to keep them.

I am happy that the policy has been reversed BUT even more happy that it was mentioned that they will increase the hall cleanups....now everyone is satisfied . :D

"Stuart said the ban came about after new Norwegian Cruise Line Holdings CEO Frank Del Rio toured one of the ships and observed piles of dishes and trays lining corridors and passenger spilling food on their way back to their cabins. It roughly coincided with the adoption of a new room service menu and a $7.95 delivery fee."

Quoted from the USA Today article.

This shows who is really pulling the strings here.