Hell no NCL

Well, NCL have amended my booking without speaking to me or discussing options. 11th Oct sailing has changed to 18th Oct £400 dearer - I think not. And the room is on the opposite side from my original booking - no longer on the land....maybe a human will listen to my rants tomorrow. Grrrrrrr :mad:

You're talking about the Epic, right? They've extended the drydock, so there won't be an Oct 11 cruise. It sucks, but sometimes that's how it goes. :(

Here's another thread on this topic. It might help you get an idea of what sort of compensation you could ask for. Good luck!

http://boards.cruisecritic.com/showthread.php?t=2171852

If you are on the cruise that I think you are on, you are going to be out of luck because the ship is staying in drydock an extra week. If that is not the voyage that I am thinking of, then let them have it.

The excitement got to me - yes we're due on the Epic 11th October or at least we were....

I booked a cruise on Disney right after drydock and they waited until 3 freaking days before we were due to go and cancelled it. No way will I ever book after a drydock again. Im sorry they moved you. I would try and roll with the punches though. It's better than having it cancelled. :(

Well, NCL have amended my booking without speaking to me or discussing options. 11th Oct sailing has changed to 18th Oct £400 dearer - I think not. And the room is on the opposite side from my original booking - no longer on the land....maybe a human will listen to my rants tomorrow. Grrrrrrr :mad:

Hi Wee Blonde, please can I ask how you know that your cabin has changed. We had not received any email or letter and I cannot access my Ncl account. Today I had to send my Pcc an email to ask where the info was, so she forwarded the letter to me from Ncl. All it states is that the cruise has been moved to the 18th October and the offer of $50 OBC.:confused:

Well, NCL have amended my booking without speaking to me or discussing options. 11th Oct sailing has changed to 18th Oct £400 dearer - I think not. And the room is on the opposite side from my original booking - no longer on the land....maybe a human will listen to my rants tomorrow. Grrrrrrr :mad:

I don't know what "no longer on the land" means? Explain please.

I had beeb checking my online account since I'd seen the postings on cc. For a few days it was unchanged then I coucouldn't access it but last night complete access with a date change, increase in price and a cabin on the starboard side instead of portside. So coming down from Southampton, past coasts of Portugal and Spain, it's no longer the landside as my pcc gushed about when making my booking

You do realize that when you are at sea, you cannot see the land from the ship. In order for the casinos and on board shops to open when at sea, the ships need to be at least 12 nautical miles from shore - can't really see anything from that distance.

I understand your frustration, but I don't know what you think NCL can do. If the ship is due for dry dock and the dry dock is extended there is nothing more that can be said. It is better to have the job completed than to sail without having it finished. I just hope this isn't going to create a horrible problem for you.

Well, NCL have amended my booking without speaking to me or discussing options. 11th Oct sailing has changed to 18th Oct £400 dearer - I think not. And the room is on the opposite side from my original booking - no longer on the land....maybe a human will listen to my rants tomorrow. Grrrrrrr :mad:

Check the USA website (ncl.com)

It looks like the uk website has not been updated

USA WEBSITE

7-Day Iberian Peninsula from London (Southampton) SHIP

Norwegian Epic

Starting From $789 USD

Avg Per Person

CRUISE PORTS Embark London (Southampton) (England); Vigo (Spain); Lisbon (Portugal); Granada (Malaga) (Spain); Cartagena (Spain); Disembark Barcelona (Spain)

Details

Book

specials Automatically get free 3rd & 4th stateroom guests plus choose two additional offers from; <ul><li>Free Specialty Dining</li> <li>Up to $300 Onboard Credit</li><li>Free Ultimate Beverage Package</li></ul> Choice + Extra Stateroom Guests Sail Free

All Departure Dates and Prices

Sailing Dates From:

October, 2015

October, 2015 Learn More About Our Staterooms

Oct 18 - 25, 2015

SUN - SUN

Inside

$789

Studio

N/A # Guests

Balcony

$1,189

Spa

$1,389

Mini-Suite

$1,289

The Haven

$2,989

Choice + Extra Stateroom Guests Sail Free

UK WEBSITE

Ship:

Norwegian Epic

From/To:

Barcelona, Spain / Barcelona, Spain

Departure:

18 October 2015 for 7 nights

Ports of Call:

Barcelona, Spain; Naples, Italy; Civitavecchia (Rome), Italy; Livorno (Florence / Pisa), Italy; Cannes, France; Palma (Majorca), Spain; Barcelona, Spain

I wouldn't be so annoyed if NCL were keeping me informed. So far they have not been in touch. It's been me emailing all the time. And as for trying to phone them? No joy. I realise that dry dock has to happen but communication is important. Disgraceful when u learn about it through a forum

I could see them having clauses in the contract that allow them to change the dates of the trip and the itinerary. What I can't see them having, or at least being upheld by any court is a clause that allows them to raise the price for those that they rebook on a later itinerary. That's ridiculous and I hope a computer glitch. If that happenned to me I would certainly no longer give NCL my business.

I wouldn't be so annoyed if NCL were keeping me informed. So far they have not been in touch. It's been me emailing all the time. And as for trying to phone them? No joy. I realise that dry dock has to happen but communication is important. Disgraceful when u learn about it through a forum

If you hadn't been on a cruise forum, you wouldn't know of this new change, you'd be thankful you were notified many months in advance by them. This change is very recent.