Princess Visa Card Points Question

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 01:02 PM.
#1
Texas
1,372 Posts
Joined Aug 2011
Has there been a change in when Barclays shows the double reward points earned when making a purchase from Princess Cruises? When I log in and look at my transactions I see that a final payment for a Princess cruise was made nearly 3 weeks ago and yet the points shown equals the amount of the final payment rather than double the payment amount. I seem to recall that the double points show up as soon as the purchase was made.
Expand Signature
Collapse Signature
USS Greenling SSN614
Atlantic Ocean/Barents Sea
#2
24 Posts
Joined Dec 2010
I had the same problem -- I have an inquiry in and was told it would be 7-10 days before it would be resolved. (It has been 8 days now.) I will let you know the results. I wonder if this is somehow related to the new more generous statement credits you can get when redeeming points? Kathy
#3
Chicago
919 Posts
Joined May 2013
I was told it would be 6-8 weeks after the end of the promotion. So the points I earned for the first quarter promotion should show in my account very shortly. And the points earned for the promotion that is going on now (and ends June 30) should be posted by mid to end of August.
#4
Texas
63 Posts
Joined Feb 2012
What promotion? Do you mean the princess sale? All of my purchases with princess have received double points until the last one 5/5/17. Barclay says to see if correct on next statement due Monday. If not they will dispute the points (with princess?). Who knows what is happening!
#5
FL
1,159 Posts
Joined May 2008
Just looked....my points for princess purchase on last statement aren't doubled either.

I have had 2 promo offers in the last 2 yrs....neither ever posted correctly.
#7
Texas
1,372 Posts
Joined Aug 2011
Here is the response I got from Barclays------


Thank you for contacting us here at your Princess Rewards Visa Signature Card in regards to the transaction made on your account.

In an effort to resolve your concern, we have forwarded this matter to the appropriate department for review. While it normally takes 7 - 10 business days, we advise that you allow up to 30 days for the investigation to be completed. Should you wish to make a follow up with this matter, please feel free to send us a Secure Message. We are open 24 hours a day, 7 days a week for your convenience. For your reference, your Case ID is 3176283. We hope you find this information helpful.

Your business is much appreciated and we will do our very best to continuously meet your credit card needs. If you have any other questions or concerns, please reply to this message.

Sincerely,

Customer Care
Expand Signature
Collapse Signature
USS Greenling SSN614
Atlantic Ocean/Barents Sea
#8
California
86 Posts
Joined Apr 2008
I have never had problems with my Princess credit card doubling points for Princess purchases previously. But we were on the Island Princess earlier this month and purchased a future cruise ($200 deposit) and our onboard account posted a few days later (May 10th transaction) and neither charges were doubled. The future cruise deposit had already posted to a statement and it was clear the points weren't doubled. I called Barclay's and the representative took down all the information and said I would be contacted within 30 days. When I questions on how I would be contacted, via email or snail mail, he said by telephone and at that point asked for my telephone number. I had contacted Barclay by email from their website previously and didn't get a reply. I definitely would call, open a claim, and make detailed notes on contacts if you want to get double points. I've had my Princess credit card for 8 years and have never had any problems previously.
Expand Signature
Collapse Signature
Past cruises:

5/2002 Carnival Ecstasy 3 day 25 year high school reunion Ensenada
6/2008 RCCL Monarch of the Seas 4 day Ensenada
6/2009 Carnival Elation 3 day Ensenada
7/2013 Princess Star 7 day Glacier Bay Alaska
8/2016 Carnival Inspiration 4 day Endenada
5/2017 Princess Island 6 day Pacific Wine Coastal LA to Vancouver
#9
California
109 Posts
Joined Jun 2013
  1. Originally posted by roamerfromtexas
    What promotion? Do you mean the princess sale? All of my purchases with princess have received double points until the last one 5/5/17. Barclay says to see if correct on next statement due Monday. If not they will dispute the points (with princess?). Who knows what is happening!
Happen to me also. All I had to do is to call them and the representative was shocked to hear that I only got 1 points for princess purchases and he apologized and added extra points and told me to check my website for the correction. It only took a minute to solve the problem. If you call the call center located out of the country that will take longer. You need to call the US office.
#10
rocklin ca
951 Posts
Joined Jun 2012
Cruisingisthebestfun, what is the US phone number that you called? I have the exact problem right now with a Princess deposit not posting as double points.
Expand Signature
Collapse Signature
Cruising with teens
#13
Texas
1,372 Posts
Joined Aug 2011
Originally posted by Cruisingisthebestfun
There are a few numbers in the US you can call, I called 866-928-3106 and they took care of the matter in a second.
I just called that number. The very helpful and polite representative who answered my call reviewed my account statements and agreed that should have gotten double points like I had always gotten for Princess purchases in prior months. She told me that she had "created a case" and it would be submitted. She said it could take up to 30 days for the case to be taken care of.
Expand Signature
Collapse Signature
USS Greenling SSN614
Atlantic Ocean/Barents Sea
#14
rocklin ca
951 Posts
Joined Jun 2012
Yes I just tried that number as well and got the same response. The gal said she couldn't just credit me the double points because they have to investigate why it's happening or something dumb like that. Very annoying! I have never had this happen before with the double points posting right after making a Princess Cruise deposit. She basically said if it's not fixed in thirty days call back to get the points credited (?). Ridiculous if you ask me. I used to like this card.


Sent from my iPhone using Forums
Expand Signature
Collapse Signature
Cruising with teens
#15
sw, Fl - Fort Myers Area
4,149 Posts
Joined Nov 2015
Originally posted by rocklinmom
I used to like this card.


Sent from my iPhone using Forums
Many people used to love this card, myself included. The first time I have similar problems getting double credit, I'll be checking out.
Expand Signature
Collapse Signature
s600/781/67/85
15 - 25 - 30
#16
Texas
1,372 Posts
Joined Aug 2011
Originally posted by rocklinmom
Yes I just tried that number as well and got the same response. The gal said she couldn't just credit me the double points because they have to investigate why it's happening or something dumb like that. Very annoying! I have never had this happen before with the double points posting right after making a Princess Cruise deposit. She basically said if it's not fixed in thirty days call back to get the points credited (?). Ridiculous if you ask me. I used to like this card.


Sent from my iPhone using Forums
I guess it will take 30 days to figure out who screwed up the data entry or the software and have them flogged.
Expand Signature
Collapse Signature
USS Greenling SSN614
Atlantic Ocean/Barents Sea