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#1
California
123 Posts
Joined Nov 2005
I just returned from a 15 day Hawaii cruise on the Star Princess. On arrival I couldn't help but notice that my cabin Steward looked exhausted...(more than usual)..... at dinner I ordered Salmon and received some kind of white fish instead (I'm over 60 years old...I know what Salmon looks & tastes like... :-) and when I questioned the waiter he just said I could order something else if I liked. I also noticed that the menu had significantly changed since my last cruise (same itinerary), last year.

After the cruise, while waiting for a shuttle to take me back to the park & ride, I overheard a discussion by some other passengers - and now I'm wondering if this is true: Princess (two weeks ago) cut back on personnel (significantly) - cabin steward: originally had a helper and was responsible for 12 rooms NOW no helper and is responsible for 18 rooms.

Now that Carnival owns Princess are they slowly turning Princess into the same re: Carnival Cruise lines? in terms of service, quality of food, etc.
How disappointing if this is the case - but would love any info about the accuracy of this info and/or any new info regarding Princess Cruises!

Thanks in advance!
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Jul '79 RCCL (Nordic Prince) Eastern Caribbean
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April '13 - Sapphire Princess California Coastal (7 days)
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#2
Atlanta/Key West
9,918 Posts
Joined Nov 2004
Most stewards have been responsible for 17-18 cabins for several years now.

I do agree that it is ridiculous.

Mike
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#3
Queensland
6,395 Posts
Joined Dec 2009
Princess has been owned by Carnival since 2002.

I have noticed that the cabin stewards now work alone and don't have a helper. I am pretty sure they are now responsible for fewer cabins than they were when two people shared the job.
#4
Aliso Viejo, CA
41,512 Posts
Joined Jul 2001
Originally posted by travelbaybee
Now that Carnival owns Princess are they slowly turning Princess into the same re: Carnival Cruise lines? in terms of service, quality of food, etc.
If the fact that Carnival Corporation (not Carnival Cruise Lines) which also owns Cunard, Seabourne, etc. owns Princess were to have any effect, it would have been done years and years ago. After all, that happened almost twelve years ago. Carnival Cruise Lines has nothing to do with Princess. They are managed separately. If anything, you could say that with the recent management changes, Princess is going to be more affected by HAL than Carnival.
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#5
Atlanta/Key West
9,918 Posts
Joined Nov 2004
Originally posted by Aus Traveller
Princess has been owned by Carnival since 2002.

I have noticed that the cabin stewards now work alone and don't have a helper.
The last few cruises we have been on our steward had an assistant on turnaround day and also at other times intermittently.

Mike
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#6
The interior of BC about 4 hrs north of Vancouver . In the dry part of the Province
10,878 Posts
Joined Aug 2006
Originally posted by travelbaybee
I just returned from a 15 day Hawaii cruise on the Star Princess. On arrival I couldn't help but notice that my cabin Steward looked exhausted...(more than usual)..... at dinner I ordered Salmon and received some kind of white fish instead (I'm over 60 years old...I know what Salmon looks & tastes like... :-) and when I questioned the waiter he just said I could order something else if I liked. I also noticed that the menu had significantly changed since my last cruise (same itinerary), last year.

After the cruise, while waiting for a shuttle to take me back to the park & ride, I overheard a discussion by some other passengers - and now I'm wondering if this is true: Princess (two weeks ago) cut back on personnel (significantly) - cabin steward: originally had a helper and was responsible for 12 rooms NOW no helper and is responsible for 18 rooms.

Now that Carnival owns Princess are they slowly turning Princess into the same re: Carnival Cruise lines? in terms of service, quality of food, etc.
How disappointing if this is the case - but would love any info about the accuracy of this info and/or any new info regarding Princess Cruises!

Thanks in advance!
Princess room stewards haven 't had assistances we started with them about 4 years ago.

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Cruises

Mediterranean in May 1977
Panama Canal
Sept 2006 ,Dec 2009 , May 2016
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May 2015 ( 4 day )
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#7
Val Verde, CA, USA
8,409 Posts
Joined Mar 2004
On turnaround day, it's all hands on deck to make sure that the cabins are cleaned up and ready for the next batch of passengers. So yes, on that day, there are "assistants" helping the stewards. But after that, they're on their own. On our last cruise, we had a window suite and the steward said that he was responsible for all the window suites and a few cabins down on Plaza...
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I am a Princess employee and my views do not necessarily reflect the views of my employer.
#8
North Carolina
8,716 Posts
Joined May 2009
Originally posted by Pam in CA
If the fact that Carnival Corporation (not Carnival Cruise Lines) which also owns Cunard, Seabourne, etc. owns Princess were to have any effect, it would have been done years and years ago. After all, that happened almost twelve years ago. Carnival Cruise Lines has nothing to do with Princess. They are managed separately. If anything, you could say that with the recent management changes, Princess is going to be more affected by HAL than Carnival.
This is most interesting. How so, Pam?
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Royal Princess- 25th Anniversary in the Mediterranean- 6-25-16- http://boards.cruisecritic.com/showthread.php?t=2371183
Emerald Princess- Grand Cayman- 3/10/16- First Solo "Sandwich" Cruise http://boards.cruisecritic.com/showthread.php?t=2326900
Coral Princess- Panama Canal- 12/17/15- Cruisemas in the Canal. http://boards.cruisecritic.com/showthread.php?t=2289607
Royal Princess- British Isles 6/25/15- Move-over offer- Part 2... and the last hurrah with my beautiful mom. http://boards.cruisecritic.com/showthread.php?t=2226507
Royal Princess- Caribbean 1/28/15 Move-over offer- Part 1 http://boards.cruisecritic.com/showthread.php?t=2158487
Grand Princess- Alaska 7/20/14- Family cruise to Alaska- Take 3! http://boards.cruisecritic.com/showthread.php?t=2075740
NCL Spirit- Western Med. 1/14/14- Or how we almost missed the boat! http://boards.cruisecritic.com/showthread.php?t=1974054
HAL Zuiderdam- Western Caribbean 12/27/13-Our "One-off New Years Cruise" http://boards.cruisecritic.com/showthread.php?t=1959031
Star Princess- South America 1/30/13 http://boards.cruisecritic.com/showthread.php?t=1779657
Ruby Princess- Caribbean 12/23/11 http://boards.cruisecritic.com/showthread.php?t=1538653
Victoria Anna- Yangtze River Cruise 7/10/11
Caribbean Princess- Canada/New England 10/02/10 http://boards.cruisecritic.co.uk/sho....php?t=1290239
HAL Rotterdam- Alaska 07/10/10 http://boards.cruisecritic.com/showthread.php?t=1233347
Golden Princess- Alaska 07/11/09 http://boards.cruisecritic.com/showthread.php?t=1027042
Crown Princess-Baltic 07/09/2008
Several Princess Cruises to Bahamas July 1980s and 1990s
#9
North Carolina
8,716 Posts
Joined May 2009
It is both amazing and heartbreaking to see how hard most of the stewards work. I see them very early in the mornings and late in the evenings, and all sorts of hours in between. I do know they get a little break in the day to nap and rest, but they really work hard.

I try not to increase their work load. I keep the cabin very tidy (it is really a little anal retentive, really...). I wipe down the sink and the counter with the towel after I shower. I keep clothes and items off of the floor.

After the first day, I really try hard not to make special requests. It is not that I sacrifice, it is that I just try to be aware of the work load in front of the cabin stewards.

I do have to say, on my last cruise on the Star, I had just started a chemo. One of the primary side effects are these bizarre night sweats (profuse in ways I cannot describe in polite company--trust me). Everyday, our steward would fully change my bedding. I tried to tell him that he did not have to and he just shook his head and smiled. When I explained why, he was even more emphatic in changing the sheets. We were very appreciative of his efforts and we made sure that he was aware of our gratitude.
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Royal Princess- 25th Anniversary in the Mediterranean- 6-25-16- http://boards.cruisecritic.com/showthread.php?t=2371183
Emerald Princess- Grand Cayman- 3/10/16- First Solo "Sandwich" Cruise http://boards.cruisecritic.com/showthread.php?t=2326900
Coral Princess- Panama Canal- 12/17/15- Cruisemas in the Canal. http://boards.cruisecritic.com/showthread.php?t=2289607
Royal Princess- British Isles 6/25/15- Move-over offer- Part 2... and the last hurrah with my beautiful mom. http://boards.cruisecritic.com/showthread.php?t=2226507
Royal Princess- Caribbean 1/28/15 Move-over offer- Part 1 http://boards.cruisecritic.com/showthread.php?t=2158487
Grand Princess- Alaska 7/20/14- Family cruise to Alaska- Take 3! http://boards.cruisecritic.com/showthread.php?t=2075740
NCL Spirit- Western Med. 1/14/14- Or how we almost missed the boat! http://boards.cruisecritic.com/showthread.php?t=1974054
HAL Zuiderdam- Western Caribbean 12/27/13-Our "One-off New Years Cruise" http://boards.cruisecritic.com/showthread.php?t=1959031
Star Princess- South America 1/30/13 http://boards.cruisecritic.com/showthread.php?t=1779657
Ruby Princess- Caribbean 12/23/11 http://boards.cruisecritic.com/showthread.php?t=1538653
Victoria Anna- Yangtze River Cruise 7/10/11
Caribbean Princess- Canada/New England 10/02/10 http://boards.cruisecritic.co.uk/sho....php?t=1290239
HAL Rotterdam- Alaska 07/10/10 http://boards.cruisecritic.com/showthread.php?t=1233347
Golden Princess- Alaska 07/11/09 http://boards.cruisecritic.com/showthread.php?t=1027042
Crown Princess-Baltic 07/09/2008
Several Princess Cruises to Bahamas July 1980s and 1990s
#10
Massachusetts
729 Posts
Joined Jan 2012
Originally posted by TracieABD
This is most interesting. How so, Pam?

I believe that Princess has been moved to a sub-group within Carnival Corp that includes HAL and Seabourne, all now headed by Sten Cruise, the former president of HAL alone. This is why some of us are wondering as to the possible HAL-ization of Princess, or the Princessification of HAL. Whether those are good or bad things obviously depends on one's preferences, experiences, and level of pessimism or optimism -- or paranoia.
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Westerdam 2008 (Southern Caribbean)
Eurodam 2010 (Ft. Lauderdale - Rome)
Eurodam 2011 (Eastern Caribbean)
Zuiderdam November 2012 (Panama Sunfarer)
Grand Princess Hawaiian Circle October 2013
Oceania Riviera Mayan Mystique March 2014
Oceania Regatta Tropical Transit Miami - San Francisco April 2015
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#11
North Carolina
8,716 Posts
Joined May 2009
Originally posted by Tarpeian Rock
I believe that Princess has been moved to a sub-group within Carnival Corp that includes HAL and Seabourne, all now headed by Sten Cruise, the former president of HAL alone. This is why some of us are wondering as to the possible HAL-ization of Princess, or the Princessification of HAL. Whether those are good or bad things obviously depends on one's preferences, experiences, and level of pessimism or optimism -- or paranoia.
Thank you for the information! I was unaware.
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Royal Princess- 25th Anniversary in the Mediterranean- 6-25-16- http://boards.cruisecritic.com/showthread.php?t=2371183
Emerald Princess- Grand Cayman- 3/10/16- First Solo "Sandwich" Cruise http://boards.cruisecritic.com/showthread.php?t=2326900
Coral Princess- Panama Canal- 12/17/15- Cruisemas in the Canal. http://boards.cruisecritic.com/showthread.php?t=2289607
Royal Princess- British Isles 6/25/15- Move-over offer- Part 2... and the last hurrah with my beautiful mom. http://boards.cruisecritic.com/showthread.php?t=2226507
Royal Princess- Caribbean 1/28/15 Move-over offer- Part 1 http://boards.cruisecritic.com/showthread.php?t=2158487
Grand Princess- Alaska 7/20/14- Family cruise to Alaska- Take 3! http://boards.cruisecritic.com/showthread.php?t=2075740
NCL Spirit- Western Med. 1/14/14- Or how we almost missed the boat! http://boards.cruisecritic.com/showthread.php?t=1974054
HAL Zuiderdam- Western Caribbean 12/27/13-Our "One-off New Years Cruise" http://boards.cruisecritic.com/showthread.php?t=1959031
Star Princess- South America 1/30/13 http://boards.cruisecritic.com/showthread.php?t=1779657
Ruby Princess- Caribbean 12/23/11 http://boards.cruisecritic.com/showthread.php?t=1538653
Victoria Anna- Yangtze River Cruise 7/10/11
Caribbean Princess- Canada/New England 10/02/10 http://boards.cruisecritic.co.uk/sho....php?t=1290239
HAL Rotterdam- Alaska 07/10/10 http://boards.cruisecritic.com/showthread.php?t=1233347
Golden Princess- Alaska 07/11/09 http://boards.cruisecritic.com/showthread.php?t=1027042
Crown Princess-Baltic 07/09/2008
Several Princess Cruises to Bahamas July 1980s and 1990s
#12
Aliso Viejo, CA
41,512 Posts
Joined Jul 2001
Originally posted by TracieABD
This is most interesting. How so, Pam?
This was announced last month, i.e., Stein Kruse has become CEO of Holland America and adding Princess to his responsibilities.

http://phx.corporate-ir.net/phoenix....929&highlight=
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-- Pam Email (to be my friend on Facebook, email me. ) PLEASE identify yourself with your Cruise Critic name.



Boston. Strong.

* Me ziplining across Victoria Falls: https://plus.google.com/photos/10147...83463276981969
* Safari photos: https://picasaweb.google.com/1014740...eat=directlink

Upcoming:
Island Princess -- 19-day Partial Panama Canal 11/16/16
Ruby Princess -- 6-day Wine Country Coastal 4/29/17
Emerald Princess -- 12-day round-trip LA <> Alaska 4/27/18