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Ok... it's been a few years since we've cruised. Let's find out how many travel agents still send a gift to their clients on board and what? Any input out there?
Carnival Mardi Gras - March 89 (Bahamas)
Carnival Festivale -February 90 (S. Carribean)
Carnival Imagination - March 96 (W. Carribean)
Carnival Destiny -February 00 (Cruise to nowhere ship broke down)
Carnival Destiny - February 01 (S. Carribean)
Carnival Legend - February 03 (Belize, Panama)
NCL Sun - February 06 (E. Carribean)
Carnival Pride - February 07 (Shortened 1 day due to mechanical problems) (Mexican Riv)
Dawn Princess - February 08 (Mexican Riv)
Carnival Fantasy - November 08 (W. Carribean)
Carnival Freedom - February 09 (W. Carribean)
Carnival Triumph - September 10 (W. Carribean)
Carnival Truimph - February 11 (E. Carribean)
Carnival Conquest - January 12 (W. Carribean)
NCL Star - February 13 (W. Carribean)
Carnival Liberty - February 15 (E. Carribean)
We've been on cruises each of the last 2 years. Each was booked thru local travel agents ( 2 different agencies ). Each arranged a gift for us, including a surprise birthday cake and several bottles of wine. From our perspective, its a 100% gift rate.
These little gestures build loyality from clients and encourage repeat business. Cruise #3 is booked thru the lovely lady who arranged the birthday surprise . We are fortunate to have found a person we like and are able to work with to make our travel plans. We may pay a little more than others, but we are happy with the service she provides and the comfort of a friendly voice on the phone is well worth the extra cost.
For our Alaska cruise we got a basket with Alaska mugs, coasters, and other alaska things in it. We got an anniversary cake on one cruise paid for by the TA. And two times she ordered us wine and we never got it. We didn't know she had ordered it until we got back and found out to late.
We don't use traditional TAs for cruises (just book online), but I used one for a very complicated land-based trip we're taking in a very unspoiled (read: pure jungle) place where transportation and lodging are quite an adventure. I plan to send HER a gift when we get back for all her hard work!
Last edited by DroopySails; December 7th, 2005 at 08:27 PM.
Unfortunately, mine did nothing. I booked 4 cabins (3 balcony and an inside) so, she probably received a pretty nice commission. Too bad I am planning a family reunion cruise to Alaska in 2007 but I will not use her again.
We received a bottle of wine in each of the 2 cabins we booked thru her. When I went in to thank her she asked about a photo package that we also should have received. We didn't know anything about that.
This is a great thread. I booked 3 cabins (two were suites) on our spring HAL cruise and she sent two bottles of wine to each cabin. It was the first time I had used her (recommendation from this board). We just returned from our POAm cruise in an Owner's Suite and we didn't receive anything. To be honest, I was alittle disappointed. We cruise or vacation at least twice a year and I'm contemplating moving to someone who appreciates our business.
As I found out sometimes they send things and you never would know because you don't receive them. My TA happens to be the sister of a friend and my friend said " my sister wanted to know if you enjoyed the wine she sent" and that's how I found out we never got it. So you may have been sent something and just never got it.
As a TA, I can guarantee you I do send something, but I also feel the service you get from your TA is more important then the bottle of wine, OBC or whatever. As for not always knowing if the gift if received, usually we do get a thank you from our clients, but I had some on the Sun Thanksgiving week and have no idea if they got their gifts as I have not heard a word. Warning, I don't blame you for thinking it is a nice jesture for your TA to think of you, but be sure and thank him/her when you return so they know if the gift got to where it was supposed to go. NMnita
I've never received anything from my TA while on board, and personally, that's fine by me. I appreciate the fact that he answers all my questions, gives me what appears to be great prices, and is willing to do whatever it takes to give me the best service he can.
That said, he did send us a box of chocolates recently with our documents.
When there's a leak in the bottom of a cruise ship, it's one hull of a problem
I have gotten everything from a bottle of wine to a cheese tray to 2 really useful denim shopping bags...I don't expect anything ever and I have used three different TAs over the years.
"Twenty years from now, you will be more disappointed by the things you didn't do than the ones you did. So throw off the bowlines. Sail away from the safe harbor. Catch the tradewinds in your sails. Explore, Dream, Discover."
Being a realtor, I am a commissioned person myself - as are travel agents. I would never dream of showing up to the closing table without a very nice closing gift for my clients. I feel travel agents should do the same. It doesn't have to be expensive, it's the thought that counts. For my agent to send something one cruise, but not the next is odd. I like to feel valued for my continued business and I believe that answering questions and being timely isn't the extent of a good travel agent.
I would never dream of showing up to the closing table without a very nice closing gift for my clients. I feel travel agents should do the same. It doesn't have to be expensive, it's the thought that counts. .
My, how very generous. We have purchased 15 (yes-fifteen) homes in our married life, and only once did we receive a closing gift - a box of wonderful California oranges.
Never have gotten a thing from travel agents - either for air, land, or sea.
We have received "Thank You" cards from several of them.
So, this whole idea is new to me. I like it!!