They did it AGAIN!! Did the currency exchange against my instructions!

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#21
CANADA
976 Posts
Joined Mar 2004
We are Canadians with a US fund BMO account, we had a battle with the front desk once as they charged a conversion & transaction fee on the card.
They did not seem to understand that a Canadian could have a US fund Master Card from a Canada Bank. Even when we showed them the card which says US funds on it they just did not seem to comprehend it.
We just paid cash as it was easier for them to process.

We are fortunate as our agent usually awards pre-paid gratuities and a ship board credit.
My wife loves pre-paid gratuities, she thinks she won the lottery.
#22
Baie dÚrfe QC
7,589 Posts
Joined Nov 2004
Originally posted by Project_gal
Happened to us on the same cruise - but it was the first time it has happened to us so we have been lucky before now.

What annoyed me more [since I have discovered that our Credit Card had the same FX charge as Celebrity!] is that we received no printed final account. Is this now normal on Celebrity?

Sue
We haven't got a print-out for the past few Celebrity cruises, really don't care to line up to get one... but maybe I'm going to re-think that. Checking on the TV doesn't tell me that they are going to ignore my wishes and do the exchage themselves.
#23
Baie dÚrfe QC
7,589 Posts
Joined Nov 2004
Originally posted by baldercash
We are fortunate as our agent usually awards pre-paid gratuities and a ship board credit.
My wife loves pre-paid gratuities, she thinks she won the lottery.
I almost won't book unless the TA (One listed with Cruise Critic http://www.cruisecritic.com/shipshop/ ) unless I get at least free grats...
#24
Brussels, Belgium
198 Posts
Joined Jul 2005
I don't believe this is an error at all. I believe it is a deliberate act. They make a profit each time someone doesn't notice or doesn't make a fuss. Thanks for the warning. I'll check my next bill very carefully!
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Past cruises: Century (2003), Splendour of the Seas (2004), Zuiderdam (2005), Navigator of the Seas (2007), Westerdam (2008), Westerdam (2010), Eclipse (2011), Noordam (2012), Equinox (2013), Rotterdam (2013), Equinox (2014)
#25
Waterloo, Ontario, Canada
4,056 Posts
Joined Jul 2004
We just secure our account with a card to avoid any hassles, but pay it off in cash the last night. We use our casino money to take care of it. Then we don't have to worry about it.

Never thought about filing a dispute! I wonder if that's why they aren't giving out printouts anymore, so that we can't?
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Celebrity Silhouette Jan 5 & 12/14 B2B Review
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Aventura Spa Palace, Mexico Feb 13/09 Review
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RCCL Monarch of the Seas Jan '96
#26
2,501 Posts
Joined Jan 2009
We use a US fund credit card from a Canadian bank. I fill out the form to be charged in US (I.E. NO conversion).

Once they converted to Canadian, which would have meant that I paid their fee of 3% or whatever and then would have to pay my bank's fee of 2 1/2% to convert it back to US.

How stupid is that? I don't have to tell you that I did not let them get away with it. I go to the front desk a few times to remind them to leave it in US.
#27
3 Posts
Joined Nov 2015
Celebrity did it to us again too, as I had made a photo of the agreement, where DCC was crossed out and USD charge selected, it was easy to dispute the charge with mastercard. Let see when X does the correct charge. As this is behaviour of X against the mastercard contract, you are fully entitled to dispute the charge.
#28
12,564 Posts
Joined Feb 2007
Did you notice that this thread is 3 years old?

If it's only happened so seldom in three years, while I'm sorry it happened to you, it doesn't seem to be much of a pattern and more like an occasional oversight.
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...…..813 Days At Sea...….(670 on Celebrity)...and I'm counting all 7 days on the ill-fated Millennium even though my cruise was shortened!)
#29
3 Posts
Joined Nov 2015
Originally posted by cruisestitch
Did you notice that this thread is 3 years old?

If it's only happened so seldom in three years, while I'm sorry it happened to you, it doesn't seem to be much of a pattern and more like an occasional oversight.
It happened to us in very single cruise with X or RCCL in the last years.

It was the thread aunt google found first:-)