Celebrity Galaxy, Mercury
NCL Norway, Pearl
RCL Grandeur of the Seas
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For years I always booked all my cruises on various websites, and never involved a Carnival PVP (Personal Vacation Planner). At some point, I guess one got 'assigned' to me, and contacted me recently offering help with my cruise planning. So now, we are using one for the 1st time, but so far it's been frustrating dealing with him. I've called & emailed him with several questions or requests, and each time, it comes off as if he didn't really listen to my question, ie he gives me an answer but it wasn't even what I asked him. Even while speaking on the phone, he came across as 'distracted', or more interested in pushing sales rather than answer my question. I have no problem working with a PVP, but I'm just not comfortable with him, he doesn't seem to have MY interests as a priority. Has anyone ever had similar experience? How can I tactfully request to be assigned a different PVP?Just call 1-800-Carnival and deal with whoever answers the phone. You don't have to deal with the same person. I've booked my 12 cruises with 12 different people. I've liked them all, but if you don't like one, hang up and call again. I have a PVP who e-mails me and calls periodically, but I've never booked a cruise with her. As long as you know which discounts you qualify for, which is pretty simple, there's only a handful, then there is no need to have a specific person hold your hand.