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  #1  
Old October 28th, 2009, 08:08 PM
muknaw muknaw is offline
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Default Car Finish damaged at Bayonne Parking Sept 2009

I parked my car in Port Liberty lot while on a cruise. Car was in the lot from Sept 19 to Oct 3, 2009. The car was dirty when we returned from our cruise and that was to expected as it was in the open lot for two weeks. When I ran my windshield washer to clean the windshield I remember that it sounded really gritty as the wiper wiped the windshield. I didn't think much about it at the time. Back home I had the car washed and the supervisor told me they had trouble getting the car clean because it was covered with tree sap. That didn't sound right because it has never been parked under trees. I wiped my hand across the hood and it felt like sandpaper, I tryed the windows and the sides of the car, sandpaper also. I tried to clean the substance off the car with soap and water with no luck. I took it into the body shop for their advise as how to clean the car. They tryed buffing and chemicals without much success. Bottom line, they found the substance has penetrated the paint and windows and trim and leaves pits (tiny holes) when they remove it. The car, 2007 GMC Yukon XL, is being repainted, ALL the glass replaced, the entire exterior of the car is repainted or replaced. Was anybody else parked there about the same time and now have car exterior finish problems? The substance is clear and quite hard, you can definitely feel it when you wipe your hand over it. There was a ship being worked on in the port when we arrived on Sept 19 and it was still being worked on Oct 3 when we returned from our cruise. Did anybody experience any problems this fall?
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  #2  
Old October 28th, 2009, 10:10 PM
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This has been reported on previously. Its caused by the painting operation nearby. File a complaint with the port but they will want to see the car before any work is done...
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  #3  
Old October 29th, 2009, 10:41 AM
cjankowski cjankowski is offline
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We had problems with our car when we parked at this same lot. File complaint.
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  #4  
Old October 30th, 2009, 12:49 PM
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How and who do you file a complaint with? I just got off today and noticed my this on my car, they said it would come off when washing, but you say it doesn't?

Please let me know.

Thank you.

Anne Maria
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  #5  
Old October 30th, 2009, 03:38 PM
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http://www.cruiseliberty.com/contactus.htm
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  #6  
Old October 30th, 2009, 06:47 PM
Spender Nui Spender Nui is offline
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I too parked there 9/19 through 10/3 for a Constellation cruise.

When I returned the car was very dirty, grimy and gritty.

I was scheduled for service and detailing (I won it) at my Buick dealer 10 days later. My car has a dark metallic blue finish. Later in the day they called me and told me the car was covered with "tree sap" and said they needed another day to do it properly. I of course agreed (they even picked up my rental car bill).

Neither my wife or I could think where we might have gotten the "tree sap". Maybe I know now.

I've read reports of paint damage at this port before. Does anyone know the history of compensation when this happens?

I'll be sailing from there again in May and now am concerned about parking.
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  #7  
Old October 31st, 2009, 07:32 AM
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Quote:
Originally Posted by smeyer418 View Post
Its caused by the painting operation nearby.
Do you know if this a temporary operation or is the source a manufacturing plant?
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  #8  
Old October 31st, 2009, 09:52 AM
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Do you know if this a temporary operation or is the source a manufacturing plant?
its my understanding its a permanent part of the maritime industry in the area. They paint ships.
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  #9  
Old October 31st, 2009, 10:01 AM
PennyAgain PennyAgain is offline
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Default stop the repainting process!

Quote:
Originally Posted by muknaw View Post
I parked my car in Port Liberty lot while on a cruise. Car was in the lot from Sept 19 to Oct 3, 2009. The car was dirty when we returned from our cruise and that was to expected as it was in the open lot for two weeks. When I ran my windshield washer to clean the windshield I remember that it sounded really gritty as the wiper wiped the windshield. I didn't think much about it at the time. Back home I had the car washed and the supervisor told me they had trouble getting the car clean because it was covered with tree sap. That didn't sound right because it has never been parked under trees. I wiped my hand across the hood and it felt like sandpaper, I tryed the windows and the sides of the car, sandpaper also. I tried to clean the substance off the car with soap and water with no luck. I took it into the body shop for their advise as how to clean the car. They tryed buffing and chemicals without much success. Bottom line, they found the substance has penetrated the paint and windows and trim and leaves pits (tiny holes) when they remove it. The car, 2007 GMC Yukon XL, is being repainted, ALL the glass replaced, the entire exterior of the car is repainted or replaced. Was anybody else parked there about the same time and now have car exterior finish problems? The substance is clear and quite hard, you can definitely feel it when you wipe your hand over it. There was a ship being worked on in the port when we arrived on Sept 19 and it was still being worked on Oct 3 when we returned from our cruise. Did anybody experience any problems this fall?
Get your insurance company on this and get an adjuster out to look at the car before any more work is done. They have to see the car before they can authorize and repairs (and the insurance company will negotiate with the company that may have done the damage.)

My office is in an industrial area and over spray is one reason I drive an 18 year old car to work. Good luck!
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  #10  
Old October 31st, 2009, 11:33 AM
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Originally Posted by smeyer418 View Post
its my understanding its a permanent part of the maritime industry in the area. They paint ships.
Good to know, thanks. I won't be driving to that point of embarkation anytime soon.
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  #11  
Old November 2nd, 2009, 07:53 AM
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Parking at Cape Liberty is an open lot? I thought it was a garage? Is there anyplace at the port that we can park and not have to be concerned with this problem?
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  #12  
Old November 2nd, 2009, 08:24 AM
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Originally Posted by phoenix1181 View Post
Parking at Cape Liberty is an open lot? I thought it was a garage? Is there anyplace at the port that we can park and not have to be concerned with this problem?
bring a long a tarp to cover the car. Is there any port that has covered parking? Most are open lots...just like at the airport.
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  #13  
Old November 2nd, 2009, 10:42 AM
muknaw muknaw is offline
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Angry

Quote:
Originally Posted by muknaw View Post
I parked my car in Port Liberty lot while on a cruise. Car was in the lot from Sept 19 to Oct 3, 2009. The car was dirty when we returned from our cruise and that was to expected as it was in the open lot for two weeks. When I ran my windshield washer to clean the windshield I remember that it sounded really gritty as the wiper wiped the windshield. I didn't think much about it at the time. Back home I had the car washed and the supervisor told me they had trouble getting the car clean because it was covered with tree sap. That didn't sound right because it has never been parked under trees. I wiped my hand across the hood and it felt like sandpaper, I tryed the windows and the sides of the car, sandpaper also. I tried to clean the substance off the car with soap and water with no luck. I took it into the body shop for their advise as how to clean the car. They tryed buffing and chemicals without much success. Bottom line, they found the substance has penetrated the paint and windows and trim and leaves pits (tiny holes) when they remove it. The car, 2007 GMC Yukon XL, is being repainted, ALL the glass replaced, the entire exterior of the car is repainted or replaced. Was anybody else parked there about the same time and now have car exterior finish problems? The substance is clear and quite hard, you can definitely feel it when you wipe your hand over it. There was a ship being worked on in the port when we arrived on Sept 19 and it was still being worked on Oct 3 when we returned from our cruise. Did anybody experience any problems this fall?
I have received the estimate for my Youkon to repair the damage $12,600 and change, my insurance company is pursuing the complaint process.
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  #14  
Old November 2nd, 2009, 10:57 AM
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Wow, that's alot of money. Who are the pursuing the complaint with? Did you contact the dry dock facility?
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  #15  
Old November 2nd, 2009, 10:58 AM
scrumpy95 scrumpy95 is offline
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OMG would love to talk to you. We just got off a cruise on Thurs from ther & have the same problem!
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  #16  
Old November 2nd, 2009, 12:21 PM
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Default A fix.....

This happened to a friend of mine as well. Their kids do autobody work on the side and they used a Clay Bar and it took 99% of the stuff off. Of coarse you have to wax it when its done cuz the clay bar takes off wax grime, pretty much anything, but it did work. Dont Clay Bar it yourself as it should be used by a profesional cuz you can really mess it up if you dont do it right. Good luck....
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  #17  
Old November 2nd, 2009, 06:19 PM
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My car was okay after we returned from our cruise on Oct. 10. I'm curious to know where the damaged cars were parked in the parking lot. We were in the first row by the street across from the handicap lot. Guess we were just lucky. I'm so sorry for those who have damage.
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  #18  
Old November 2nd, 2009, 07:57 PM
muknaw muknaw is offline
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My body shop tried the clay bar and while it did take the 'stuff' off, it leaves a pit or hole in the paint and also on the glass with every piece of 'stuff' they remove. My 2007 Yukon XL is the dark red metalic color. I'm getting the complete exterior repainted and ALL the glass replaced and ALL the exterior chrome and trim replaced.
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  #19  
Old November 2nd, 2009, 08:00 PM
muknaw muknaw is offline
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Quote:
Originally Posted by scrumpy95 View Post
OMG would love to talk to you. We just got off a cruise on Thurs from ther & have the same problem!
Ok to contact me, email me gjwankum@juno.com with your phone # and contact information, I will be glad to call you.
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  #20  
Old November 2nd, 2009, 08:06 PM
muknaw muknaw is offline
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Quote:
Originally Posted by Pooh8941 View Post
My car was okay after we returned from our cruise on Oct. 10. I'm curious to know where the damaged cars were parked in the parking lot. We were in the first row by the street across from the handicap lot. Guess we were just lucky. I'm so sorry for those who have damage.
I was on the same lot as the handicap parking but toward the water from handicap and third row in from that street you referred to. My car was there from Sept 19 till Oct 3 but no way to know exactly when during that period the damage occured.
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