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  #1  
Old January 2nd, 2010, 12:33 PM
Travelresa Travelresa is offline
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Default Online Regent Excursion Booking Disaster for Alaska

We were looking forward to our June, 2010 Alaska cruise until we TRIED to book our excursions on the Regent website yesterday (180 days out). Every time an excursion was selected we got an error during check out. As of now we have nothing and most everything is fully booked. This is supposed to be an all inclusive cruise with numerous shore excursions included at no extra cost. However, none of the "free" excursions are available. What's up with that? We booked our cruise directly with Regent and tried to call them. They will not get back to us until Monday. We are totally stressed out over this and this fun cruise of a lifetime has turned into a major disappointment. Any suggestions?
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  #2  
Old January 2nd, 2010, 01:00 PM
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Not sure which cruise you are on (I am on the June 9th roundtrip Vancouver to Vancouver) but for mine I just checked and their are excursions available. Wrangell has the least availability, but the others seem to have a number of excursions.

My suggestion: Log out of your account at RSSC. Go to your privacy settings on your computer and clear your cache and clear your cookies. Log back in to RSSC and see if you can book excursions. Sometimes their system gives errors because you have been to their site numerous times and the cookies from those visits conflict with the recent update they have done at their site. They always seem to be updating their site. Try that and see instead of waiting until Monday.
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Celebrity Infinity Alaska 05/2006 12 nt
RCCL Vision of the Seas Mexican Riviera
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Oceania Regatta Eastern Caribbean 03/2008 12 nt
Ruby Princess Western Caribbean 03/2009 7 nt
Regent Seven Seas Mariner Auckland NZ to LA (via French Polynesia) 12/2009 19 nt
Regent Seven Seas Navigator Alaska 06/2010 7 nt
Silversea Silver Shadow Asia (Hong Kong roundtrip) 11/2010 15 nt (5 nt tour of Beijing/Xian then 10 nt cruise)
Regent Seven Seas Mariner Rome to Ft. Lauderdale, Transatlantic Crossing, 11/2011 14nt
Silversea Silver Whisper Baltics (Stockholm to Southhampton), 9/2012 12 nt
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  #3  
Old January 2nd, 2010, 02:23 PM
colomom colomom is offline
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I am so sorry to hear this Travelresa as we are booked for September and the excursions part of the trip gives me an ulcer. I noticed yesterday that there is a disclaimer that the free excursions are for "full fare" passengers only. Was that there before? What does that mean? I KNOW the "free" excursions was a major incentive to book when we were sent our quote.

This is what I am going to do. I REFUSE to let it stress me out. I will say a prayer to my higher power to take over. I will contact my TA and let her know what I want to book and I will let it go for now. I am disappointed by the stories I have read about the Regent excursions but I will roll with the punches. When the time comes I will attempt to book online, follow-up by phone and just see what happens. If nothing else I will visit each port on my own and just wing it. I can have a good time visiting the towns and I can figure out how to do it for free or very inexpensively.

I am determined to have an amazing experience no matter what. I know this is not really helpful to you at this stressful time but maybe someone else who reads this thread might be able to avoid some stress over this.

Let it go for now, call Monday and please come back and tell us how it works out. I know I will learn from your experience and I appreciate your taking the time to post.

What is meant to be will be....
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  #4  
Old January 2nd, 2010, 02:50 PM
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SanFranCruizer SanFranCruizer is offline
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Regent sometimes offers special rates for kids, and those rates do not get free excursions or free airfare. You are full fare passenger and are entitled to the included excursions. No worries.
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Celebrity Infinity Alaska 05/2006 12 nt
RCCL Vision of the Seas Mexican Riviera
03/2007 7 nt
Oceania Regatta Eastern Caribbean 03/2008 12 nt
Ruby Princess Western Caribbean 03/2009 7 nt
Regent Seven Seas Mariner Auckland NZ to LA (via French Polynesia) 12/2009 19 nt
Regent Seven Seas Navigator Alaska 06/2010 7 nt
Silversea Silver Shadow Asia (Hong Kong roundtrip) 11/2010 15 nt (5 nt tour of Beijing/Xian then 10 nt cruise)
Regent Seven Seas Mariner Rome to Ft. Lauderdale, Transatlantic Crossing, 11/2011 14nt
Silversea Silver Whisper Baltics (Stockholm to Southhampton), 9/2012 12 nt
Oceania Marina French Polynesia and South Pacific Crossing 04/2013 18 nt
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  #5  
Old January 2nd, 2010, 02:53 PM
colomom colomom is offline
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Thank you SFC, no worries then.

Please give my regards to my beautiful City by the Bay, my hometown!
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  #6  
Old January 2nd, 2010, 05:23 PM
jeanabush jeanabush is offline
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I had the same issue yesterday and could not book anything due to the error message. Even trying at 1AM I could place the trips in my cart but could not checkout. At this point most everything is gone. My husaband and I are really hoping that Regent will make this right on Monday.
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  #7  
Old January 2nd, 2010, 05:49 PM
gfranzen gfranzen is offline
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6/9/2010 - 180 days is 12/11/2009. It looks like you may have been late to reserve?
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  #8  
Old January 2nd, 2010, 06:09 PM
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Quote:
Originally Posted by gfranzen View Post
6/9/2010 - 180 days is 12/11/2009. It looks like you may have been late to reserve?
Good point, but what about the folks that don't book 180 days out or longer? What about them??

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  #9  
Old January 2nd, 2010, 06:33 PM
ededmd ededmd is offline
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Quote:
Originally Posted by gfranzen View Post
6/9/2010 - 180 days is 12/11/2009. It looks like you may have been late to reserve?
Quote:
Originally Posted by Host Dan View Post
Good point, but what about the folks that don't book 180 days out or longer? What about them??

Host Dan

No, the OP stated that they posted ON the 180th day out.
The 6/9 comment came from SanFranCruizer to show that there were bookings still avail on his/her cruise after the 180 day exact mark.

And to Host Dan's point, ever more the reason to place value on visiting this forum. Does RSSC "hold back" bookings for shorex and dining, for those who get "shut out" with online booking, to reserve on ship?
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  #10  
Old January 2nd, 2010, 06:48 PM
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DaveFr DaveFr is offline
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Don't panic. I remember posts similar to the OP's regarding online booking of excursions for 2009 cruises. Usually, the error messages cleared up in a few days and there were excursions available for booking even though a few days earlier the system had said all excursions were booked. I have a feeling the system was not yet ready for online bookings. Trying to book newly opened excursions on a holiday may be the problem here. Things may be cleared up on Monday.

My understanding is that Regent does hold back some slots for those who do not or cannot book online. Also, additional sections of popular excursions that fully book online may be added to the online inventory later.

Dave
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  #11  
Old January 2nd, 2010, 07:01 PM
Travelresa Travelresa is offline
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Default Navigator June 30th, 2010 Vancouver-Seward

Thank you for your replies. We tried to book on New Year's Eve at 00:01, which is the start of the 180 day window. This was the worst time ever, we didn't even have a glass of champagne since this was so important.
Thank you SFC for your suggestions which we tried and got as far as the personal info page with credit card # and once again we got the
error message.
Colomom, you are right, it's not worth stressing over. It's hard to tell yourself that though, when you have read, done all the homework, planned for months which excursions to book. To make matters worse we have to wait until Monday to talk to Regent. I'll let you all know what we will find out.
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  #12  
Old January 2nd, 2010, 07:18 PM
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It is possible that Regent had some computer issues while going from 2009 to 2010. It is possible that the customer service people at Regent will not know exactly when this will be fixed. Not trying to stress you out more -- it just seems that it takes a while for some things to get communicated to the right people. If it is a system bug, they will probably not have had an opportunity to look into it until Monday morning.

Keep in mind that no one else on your cruise has been able to book their excursions, so, you're all on a level playing field.

Think positive -- I think this will work itself out fairly easily next week
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Total nights: Regent = 264 / Silversea = 36 / Oceania = 12
Sailings per ship: Voyager (11), Mariner (4), Navigator (3), PG (1), Silver Spirit (1), Silver Whisper (1), Silver Shadow (1), Oceania Riviera (1)

Itineraries Sailed: Alaska (2 sailings) / Baltics / Barcelona – Dubai / Cape Town – Rio / E. & W. Caribbean (3 sailings) / Ft. Lauderdale – Lima / Istanbul-Venice / London-Monte Carlo / Miami – Barcelona / Mumbai – Bali / New York-Southampton / Rome to Lisbon / Singapore to Sydney / Stockholm - Copenhagen / Tahiti / Venice-Rome / Vancouver-Tokyo

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  #13  
Old January 2nd, 2010, 07:27 PM
Travelresa Travelresa is offline
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Positive feedback is helping tremendously. Thank you to all!
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  #14  
Old January 4th, 2010, 07:00 PM
Travelresa Travelresa is offline
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Smile Happy

Regent did have computer problems with their booking system. As of today, we were able to book all the excursions we wanted for our June 30th Alaska cruise.

The stress is gone and we're looking forward to a fabulous time once again!
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  #15  
Old January 4th, 2010, 07:55 PM
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SanFranCruizer SanFranCruizer is offline
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I knew it would work out. Regent is not the greatest in front end stuff (esp. their computer system) but once on board you will have a fantastic time. I just knew they couldn't be sold out on all their excursions already. Anyway, relax and prepare yourself for a good trip.
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Celebrity Infinity Alaska 05/2006 12 nt
RCCL Vision of the Seas Mexican Riviera
03/2007 7 nt
Oceania Regatta Eastern Caribbean 03/2008 12 nt
Ruby Princess Western Caribbean 03/2009 7 nt
Regent Seven Seas Mariner Auckland NZ to LA (via French Polynesia) 12/2009 19 nt
Regent Seven Seas Navigator Alaska 06/2010 7 nt
Silversea Silver Shadow Asia (Hong Kong roundtrip) 11/2010 15 nt (5 nt tour of Beijing/Xian then 10 nt cruise)
Regent Seven Seas Mariner Rome to Ft. Lauderdale, Transatlantic Crossing, 11/2011 14nt
Silversea Silver Whisper Baltics (Stockholm to Southhampton), 9/2012 12 nt
Oceania Marina French Polynesia and South Pacific Crossing 04/2013 18 nt
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  #16  
Old January 4th, 2010, 08:40 PM
ededmd ededmd is offline
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Quote:
Originally Posted by Travelresa View Post
Regent did have computer problems with their booking system. As of today, we were able to book all the excursions we wanted for our June 30th Alaska cruise.

The stress is gone and we're looking forward to a fabulous time once again!
Yea! So glad it all worked out well!
We are on the cruise before you and are very much looking forward to a great trip too.
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  #17  
Old January 4th, 2010, 10:00 PM
colomom colomom is offline
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This is fabulous news!!! Thank you soooo much Travelresa for updating the thread and helping me with MY stress level

Have a wonderful time and come back to tell us all about what a "perfect" time you had on your cruise.
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  #18  
Old February 1st, 2010, 12:22 PM
grooveo grooveo is offline
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[quote=SanFranCruizer;22506461]Not sure which cruise you are on (I am on the June 9th roundtrip Vancouver to Vancouver) but for mine I just checked and their are excursions available. Wrangell has the least availability, but the others seem to have a number of excursions.


Good morniing! We're on the June 9th cruise as well. I was reading about the Navigator going through drydock, but haven't been able to find if they made any changes to the cabins. Do you happen to know??
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  #19  
Old February 1st, 2010, 01:47 PM
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[quote=grooveo;22946587]
Quote:
Originally Posted by SanFranCruizer View Post
Not sure which cruise you are on (I am on the June 9th roundtrip Vancouver to Vancouver) but for mine I just checked and their are excursions available. Wrangell has the least availability, but the others seem to have a number of excursions.


Good morniing! We're on the June 9th cruise as well. I was reading about the Navigator going through drydock, but haven't been able to find if they made any changes to the cabins. Do you happen to know??
It was reported on another thread that the suites received new "carpeting, linens and upholstery".
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Total nights: Regent = 264 / Silversea = 36 / Oceania = 12
Sailings per ship: Voyager (11), Mariner (4), Navigator (3), PG (1), Silver Spirit (1), Silver Whisper (1), Silver Shadow (1), Oceania Riviera (1)

Itineraries Sailed: Alaska (2 sailings) / Baltics / Barcelona – Dubai / Cape Town – Rio / E. & W. Caribbean (3 sailings) / Ft. Lauderdale – Lima / Istanbul-Venice / London-Monte Carlo / Miami – Barcelona / Mumbai – Bali / New York-Southampton / Rome to Lisbon / Singapore to Sydney / Stockholm - Copenhagen / Tahiti / Venice-Rome / Vancouver-Tokyo

Upcoming cruises: / Miami to Miami - 14 nights - Riviera / Rio to Barcelona - 18 nights - Mariner / Cape Town to Cape Town - 15 nights - Mariner / Explorer - 2016
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  #20  
Old February 1st, 2010, 05:52 PM
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SanFranCruizer SanFranCruizer is offline
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I heard the same thing as Travelcat. And come join the roll call for the June 9 Navigator cruise.
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Celebrity Infinity Alaska 05/2006 12 nt
RCCL Vision of the Seas Mexican Riviera
03/2007 7 nt
Oceania Regatta Eastern Caribbean 03/2008 12 nt
Ruby Princess Western Caribbean 03/2009 7 nt
Regent Seven Seas Mariner Auckland NZ to LA (via French Polynesia) 12/2009 19 nt
Regent Seven Seas Navigator Alaska 06/2010 7 nt
Silversea Silver Shadow Asia (Hong Kong roundtrip) 11/2010 15 nt (5 nt tour of Beijing/Xian then 10 nt cruise)
Regent Seven Seas Mariner Rome to Ft. Lauderdale, Transatlantic Crossing, 11/2011 14nt
Silversea Silver Whisper Baltics (Stockholm to Southhampton), 9/2012 12 nt
Oceania Marina French Polynesia and South Pacific Crossing 04/2013 18 nt
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