Go Back   Cruise Critic Message Board Forums > Cruise Lines "A - O" > Holland America Line
 
Register here!
Forgot Your Password?


Notices

Holland America Line
Read thousands of Holland America Cruise Reviews from real cruisers and compare the best Holland America Cruise Deals

How to Organize a Cruise Critic Meet & Mingle (Meet & Greet) on Board Your Holland America Cruise

NEW! Find Your HOLLAND AMERICA Roll Call

Closed Thread
 
Thread Tools Display Modes
  #1  
Old August 7th, 2010, 01:36 PM
karenj4546 karenj4546 is offline
Cool Cruiser
 
Join Date: Jan 2002
Location: Colorado Springs, CO USA
Posts: 288
Thumbs down Saying goodbye to Holland...Veendam A/C problems

With a snail-mail received yesterday, I'm breaking my silence about the A/C problems on Veendam. Stay away from cabins 406,408,410 and 416. None have any a/c or air movement (until they put a fan in your room). Holland America has sent me their final offer for 7 sleepless nights in 2 cabins and it's absolutely unacceptable.
Karen

Ad Sponsored By
  #2  
Old August 7th, 2010, 01:57 PM
inverted1 inverted1 is offline
Cool Cruiser
 
Join Date: Jul 2010
Posts: 50
Default

What was the offer?

  #3  
Old August 7th, 2010, 01:58 PM
Crusing Bob's Avatar
Crusing Bob Crusing Bob is offline
Blue Ribbon Cruiser
 
Join Date: Jan 2007
Location: Hot Springs
Posts: 3,564
Default

so why not take two cabins on a Vista or Signature rather than just leaving with nothing.

  #4  
Old August 7th, 2010, 02:17 PM
Krazy Kruizers's Avatar
Krazy Kruizers Krazy Kruizers is offline
50,000+ Club
 
Join Date: Jul 2001
Posts: 82,513
Default

Try the Vista and Singature ships -- newer and better air conditioning.
__________________
Cruising is a wonderful way to enjoy retirement!
Far, far too many cruises to list.

  #5  
Old August 7th, 2010, 02:19 PM
sail7seas sail7seas is offline
Charter Member - 5,000+ Club
 
Join Date: Aug 2000
Posts: 64,735
Default

Sorry for your disappointment. Adequate air conditioning is a necessity for many (most) of us.

__________________
<img src=http://www.hollandamerica.com/images/5starMariner.gif border=0 alt= />

sail7seas7 At yahoo .com
Please put CruiseCritic in Subject Line

  #6  
Old August 7th, 2010, 02:37 PM
canadianbear's Avatar
canadianbear canadianbear is offline
Cool Cruiser
 
Join Date: Aug 2009
Location: Beautiful British Columbia, Canada
Posts: 1,290
Default

Quote:
Originally Posted by karenj4546 View Post
With a snail-mail received yesterday, I'm breaking my silence about the A/C problems on Veendam. Stay away from cabins 406,408,410 and 416. None have any a/c or air movement (until they put a fan in your room). Holland America has sent me their final offer for 7 sleepless nights in 2 cabins and it's absolutely unacceptable.
Karen
What a shame and it can sure spoil a holiday that you have paid dearly for. I'm sorry that HAL will not offer you something that you are happy with so that you will continue to sail with them. There is lots of competition out there to try but you shouldn't have to-they should make it right as long as it is reasonable.
__________________
Star Princess-L.A. to Vancouver (May 2014)
Zuiderdam-Alaska Inside Passage (Sept 2013)
Zaandam-Vancouver-Mexico-Vancouver (Oct 2012)
Zuiderdam- Pacific Coastal (May 2012)
Eurodam-Canada/New England (Sept 2011)
Ryndam-Alaska Inside Passage (May 2009)

Ryndam-Alaska Inside Passage (Sept 2008)


  #7  
Old August 7th, 2010, 03:04 PM
helenp2 helenp2 is offline
Cool Cruiser
 
Join Date: Feb 2004
Location: west chester
Posts: 485
Default

Quote:
Originally Posted by karenj4546 View Post
With a snail-mail received yesterday, I'm breaking my silence about the A/C problems on Veendam. Stay away from cabins 406,408,410 and 416. None have any a/c or air movement (until they put a fan in your room). Holland America has sent me their final offer for 7 sleepless nights in 2 cabins and it's absolutely unacceptable.
Karen

YIKES!!!!! We are leaving on 9/12 and have friends who are booked on the Lower Prom deck mid-ship. I have been watching and reading about all of these A/C problems and I am more than concerned. One of these couples has recently (6 months ago) had a triple bypass and his wife is over 70 and has had hot flashes for over 28 yrs. The other person on that deck is in an inside J Cat and also has respiratory problems.

When I contacted ship services their answer to me was not to believe everything I read on CC and just put it out of my mind.

I only wish I could put this out of my mind but something tells me when there are this many complaints about the A/C there must be some truth to the matter. I am holding my breath to see what kind of comments we will see after tomorrows cruise ends.

  #8  
Old August 7th, 2010, 03:09 PM
SwissMyst SwissMyst is offline
5,000+ Club
 
Join Date: Oct 2009
Location: California - Italy - Switzerland
Posts: 6,210
Default

What was the offer? It may have been adequate in some eyes, so best we don't decide whether it was or not until we know what it was.

Maybe it is based upon an average time one is expected to be in full use of their cabins, let's say 50% of the time for sleeping and changing for meals, but not for the hours one is in port, or during meals, or a reasonable expectation of on deck activities in public areas.

So would a 50% compensation be appropriate for lost enjoyment of the actual numbers of hours impacted by the failed A/C cabin, because I agree A/C on a ship is really important. This is not a trivial complaint.

But what is fascinating in general about this type of very real complaint is how an assessment of damages/inconvenience would be put into monetary terms.

Should a damage assessment be made on objective or subjective temperature requirements. Let's say the cabin could be reduced to 72 degrees with the operating A/C, but not to 68 degrees which was more of a personal comfort requirement, should the compensation offered be based on some objective temperature comfort scale?

HAL should be objectively assessing the actual cabin temperatures when complaints like this are made. There must be some sort of temperature measuring device if they are going to truly understand what is going on.

Maybe the ship needs to carry some stand alone evaporative coolers as back up for some of its balky cabins or for more individual comfort needs not met with its standard A/C capacities.

No one should pay full price when A/C is not functioning. But let's be objective about what temperature range is appropriate to expect first, how many hours should you consider the cabin be available at that temperature and should there be a sliding scale for damages according to hours and temperature experienced.

Does one sign up expecting to stay in their cabin 100% of the time and have the cabin be within a certain temperature range or else there is a sliding scale of compensation if this is not available? That would be at least one place to start.
__________________



  #9  
Old August 7th, 2010, 03:20 PM
Two@Sea's Avatar
Two@Sea Two@Sea is offline
Cool Cruiser
 
Join Date: Oct 2004
Location: Sebastian, FL
Posts: 1,503
Default

Quote:
Originally Posted by SwissMyst View Post
... snip...No one should pay full price when A/C is not functioning. But let's be objective about what temperature range is appropriate to expect first, how many hours should you consider the cabin be available at that temperature and should there be a sliding scale for damages according to hours and temperature experienced... snip ...
I would consider 24/7 to be the appropriate hours for operable air conditioning. No one should have to adjust their cabin occupancy to arbitrary hours because of intolerable temperatures.
__________________
Marsha


Last edited by Two@Sea; August 7th, 2010 at 03:21 PM.

  #10  
Old August 7th, 2010, 03:28 PM
IRL_Joanie's Avatar
IRL_Joanie IRL_Joanie is offline
10,000+ Club
 
Join Date: Jul 2009
Location: New Mexico
Posts: 11,517
Thumbs up I am sorry Karen!!

Karen, I am sorry that HAL did not come up with a compromise that yo could agree to

Everyone on a cruise should expect to be able to have their stateroom at a temperature that is comfortable for them 24 hours a day!

I have read so many complaints on this board regarding the lack of A/C or to much A/C throughout the Veendam these last few months. This is unacceptable to anyone!!

I do hope though that before you switch permanently to another cruise line, that you might consider a newer ship. You have the offer from HAL for the seven (had to be absolutely miserable) nights and days, please use it to try another bigger and newer ship. Do not let this one week sour you forever.....

Whatever you do decide, I wish you happiness and a FANTASTIC cruise!!

Joanie
__________________
Email irl_joanie@yahoo.com

"To me a stranger is just a friend I have not yet met."

HAL Menus and Daily Explorers (All Dining Venues) http://www.rogerjett-photography.com...-and-explorer/
MS Eurodam & Nieuw Amsterdam - The GRAND TOUR of SIGNATURE class - Pics and Video, by "cruisetrail" http://boards.cruisecritic.com/showthread.php?t=1895592

Roll Call
Alaska Westerdam
7-5-14 http://boards.cruisecritic.com/showthread.php?t=1862944
Roll Call Alaska Westerdam 7-12-14 http://boards.cruisecritic.com/showthread.php?t=1862946
Roll Call Nieuw Amsterdam 12-7-14 http://boards.cruisecritic.com/showthread.php?t=1886081
Roll Call Alaska
Noordam 05-9-2015 http://boards.cruisecritic.com/showthread.php?t=2019620
Roll Call Alaska Noordam 05-16-2015 http://boards.cruisecritic.com/showthread.php?t=2022226



Brindisi-Piraeus Jun 83
Greek Islands Jun 85
Piraeus-Venice Dec 85
Oosterdam-Alaska May 08
Westerdam-Alaska May 09
Westerdam-Caribbean (E&S) Feb 10
Nieuw Amsterdam-Caribbean (W) Nov 10
Oosterdam-Mexican Riviera Apr 11
Zuiderdam-Alaska Sept 11
Noordam-Caribbean (S) Mar 12
Nieuw Amsterdam-Caribbean (W) Nov 12
Westerdam-Caribbean (S) Dec 12
Zuiderdam-Alaska May 13
Zuiderdam-Panama Canal (PT) Nov 13

  #11  
Old August 7th, 2010, 03:31 PM
IRL_Joanie's Avatar
IRL_Joanie IRL_Joanie is offline
10,000+ Club
 
Join Date: Jul 2009
Location: New Mexico
Posts: 11,517
Thumbs up Amen!!

Quote:
Originally Posted by Two@Sea View Post
I would consider 24/7 to be the appropriate hours for operable air conditioning. No one should have to adjust their cabin occupancy to arbitrary hours because of intolerable temperatures.
I'd have lasted a couple of hours max!! Then I would have taken my body, oxygen concentrator, white noise machine, pillow and comforter to the Atrium lobby and slept there. I'm pretty confident they had A/C...

Joanie
__________________
Email irl_joanie@yahoo.com

"To me a stranger is just a friend I have not yet met."

HAL Menus and Daily Explorers (All Dining Venues) http://www.rogerjett-photography.com...-and-explorer/
MS Eurodam & Nieuw Amsterdam - The GRAND TOUR of SIGNATURE class - Pics and Video, by "cruisetrail" http://boards.cruisecritic.com/showthread.php?t=1895592

Roll Call
Alaska Westerdam
7-5-14 http://boards.cruisecritic.com/showthread.php?t=1862944
Roll Call Alaska Westerdam 7-12-14 http://boards.cruisecritic.com/showthread.php?t=1862946
Roll Call Nieuw Amsterdam 12-7-14 http://boards.cruisecritic.com/showthread.php?t=1886081
Roll Call Alaska
Noordam 05-9-2015 http://boards.cruisecritic.com/showthread.php?t=2019620
Roll Call Alaska Noordam 05-16-2015 http://boards.cruisecritic.com/showthread.php?t=2022226



Brindisi-Piraeus Jun 83
Greek Islands Jun 85
Piraeus-Venice Dec 85
Oosterdam-Alaska May 08
Westerdam-Alaska May 09
Westerdam-Caribbean (E&S) Feb 10
Nieuw Amsterdam-Caribbean (W) Nov 10
Oosterdam-Mexican Riviera Apr 11
Zuiderdam-Alaska Sept 11
Noordam-Caribbean (S) Mar 12
Nieuw Amsterdam-Caribbean (W) Nov 12
Westerdam-Caribbean (S) Dec 12
Zuiderdam-Alaska May 13
Zuiderdam-Panama Canal (PT) Nov 13

  #12  
Old August 7th, 2010, 03:46 PM
helenp2 helenp2 is offline
Cool Cruiser
 
Join Date: Feb 2004
Location: west chester
Posts: 485
Default

Quote:
Originally Posted by IRL_Joanie View Post
I'd have lasted a couple of hours max!! Then I would have taken my body, oxygen concentrator, white noise machine, pillow and comforter to the Atrium lobby and slept there. I'm pretty confident they had A/C...

Joanie

Joanie, This is exactly what I think we may be reading about if this A/C problem continues. Atrium Lobby, Crows Nest, Explorers Lounge could very well end up becoming sleeping quarters for some. Not too funny.

  #13  
Old August 7th, 2010, 03:50 PM
CowPrincess's Avatar
CowPrincess CowPrincess is offline
5,000+ Club
 
Join Date: Feb 2008
Posts: 7,149
Default

Quote:
HAL should be objectively assessing the actual cabin temperatures when complaints like this are made. There must be some sort of temperature measuring device if they are going to truly understand what is going on.

Maybe the ship needs to carry some stand alone evaporative coolers as back up for some of its balky cabins or for more individual comfort needs not met with its standard A/C capacities.

No one should pay full price when A/C is not functioning. But let's be objective about what temperature range is appropriate to expect first, how many hours should you consider the cabin be available at that temperature and should there be a sliding scale for damages according to hours and temperature experienced.

Does one sign up expecting to stay in their cabin 100% of the time and have the cabin be within a certain temperature range or else there is a sliding scale of compensation if this is not available? That would be at least one place to start.
Someone came to our cabin to measure the air temp with some sort of hand-held device. IMHO the cabin was around 90 or 92F. The person doing the measuring would say only the temp was "outside of acceptable range". After our a/c was fixed, the person said the temp in our cabin had been 78F. Uh, no. So in my personal experience only, the measurement of cabin temperature on HAL leaves a lot to be desired.

As for a percentage? Seriously? If I'm not sleeping because the cabin temp is too hot, that affects 100% of my life onboard and ashore. We need to remember, too, that not everyone has unlimited vacation days. A non-sleeping cruise could conceivably be the only vacation a person gets for an entire year. I'd be wild if that happened to us.

JMHO, the OP has no obligation to disclose what HAL's offer was -- that is between her and HAL, and IMHO is really none of our business.

  #14  
Old August 7th, 2010, 04:18 PM
sail7seas sail7seas is offline
Charter Member - 5,000+ Club
 
Join Date: Aug 2000
Posts: 64,735
Default

I think some people would be surprised to know how many hours some cruisers spend in their cabins. Everyone wants something different from their cruises and there are those of us who don't run around doing lots of ship activities. We book a comfortable cabin so that we can be comfortable in it. I cannot 'roll with it' if our cabin is too hot. Some medical conditions make air comfort mandatory. If it became extreme, there is every chance we would have to leave the ship.

Our comfort in our cabin is far more important to us than shows, trivia, casino and other activities aboard ship.

__________________
<img src=http://www.hollandamerica.com/images/5starMariner.gif border=0 alt= />

sail7seas7 At yahoo .com
Please put CruiseCritic in Subject Line

  #15  
Old August 7th, 2010, 04:31 PM
TracieABD's Avatar
TracieABD TracieABD is offline
5,000+ Club
 
Join Date: May 2009
Location: North Carolina
Posts: 5,913
Default

If there were no heat in the cabin on a colder climate cruise-- everyone would be up at arms.
Not having adaquate A/C is just as unacceptable. My mom has a heart condition, and does very poorly when she gets too hot.

If HAL cannot resolve the A/C issues in these rooms, they need to cease selling them until they can get the problem resolved.
__________________
NCL Spirit- Western Med. 1/14/14
HAL Zuiderdam- Western Caribbean 12/27/13
Star Princess- South America 1/30/13
Ruby Princess- Caribbean 12/23/11
Victoria Anna- Yangtze River Cruise 7/10/11
Caribbean Princess- Canada/New England 10/02/10
HAL Rotterdam- Alaska 07/10/10
Golden Princess- Alaska 07/11/09
Crown Princess-Baltic 07/09/2008
Several Princess Cruises to Bahamas July 1980s and 1990s



  #16  
Old August 7th, 2010, 04:31 PM
3rdGenCunarder 3rdGenCunarder is offline
5,000+ Club
 
Join Date: May 2007
Location: New Jersey
Posts: 5,371
Default

The OP also mentioned "no air flow." That would worry me even more. I know you aren't going to suffocate, but inside and oceanview cabins have no source of fresh air other than the AC. Our cabin (main oceanview) on Veendam was a bit warmer than I'd like, but not really bad. However, it was also somewhat stuffy (due to poor airflow?). When a room gets stuffy, I get uncomfortable.
__________________
Kathy
The THIRD generation in my family to sail on a Cunarder
28 QE2 - including 2 Midnight Sun, 2 Panama Canal, 6 TAs, 4 Canada/New England, and various Caribbean, Bermuda, Europe itineraries
4 QM2 - 2 TAs, Caribbean, Royal Circumnavigation of Australia
1 Caronia - Baltic
1 Princess
2 RCCL
5 NCL - including 2 on SS Norway (RIP)
5 HAL
1 Uniworld River Cruise (Tulips and Windmills)

  #17  
Old August 7th, 2010, 04:34 PM
cruisin'girl cruisin'girl is offline
Cool Cruiser
 
Join Date: Jul 2003
Posts: 403
Default

A/C working 24/7 with a capability of a temp of 66 degrees.

Obviously HAL isn't going to fix the A/C permanently ship-wide until it costs them serious 'dam dollars not to fix it, either in compensation, decrease in bookings or bad publicity which starts to hurt the bottom line. The cost of not fixing it has to be more than the cost of fixing it. Or sell the ship. I give karenj a lot of credit. Too many people have been complaining for years about this but doing nothing.

It darn well better be working on our upcoming Maasdam cruise. We are in an S port cabin.

  #18  
Old August 7th, 2010, 04:38 PM
travelmatron travelmatron is offline
Cool Cruiser
 
Join Date: Sep 2007
Location: Portland Oregon
Posts: 653
Default

We were on a Princess Cruise many years ago where the noise level in our cabin kept us awake night and day. Until you've experienced sleep deprivation it's almost impossible to understand how truly miserable it is. It can permiate your entire experience. Instead of a relaxing break from work we felt we were being held captive. On a 14 day cruise we were finally moved to an upgraded cabin (due to the other cruiser's medical emergency) on about day 6. While we don't blame the cruise line for our 'bad' cabin, we've never cruised Princess again. Too many other choices. I'm sorry the OP had such a bad experience, and hope future cruises are much better. If Karen never cruise HAL again, I'd completely understand her feelings.
__________________
~ Cheryl

  #19  
Old August 7th, 2010, 04:43 PM
IRL_Joanie's Avatar
IRL_Joanie IRL_Joanie is offline
10,000+ Club
 
Join Date: Jul 2009
Location: New Mexico
Posts: 11,517
Default From what I understand, to fix the problem(s)...

Quote:
Originally Posted by cruisin'girl View Post
A/C working 24/7 with a capability of a temp of 66 degrees.

Obviously HAL isn't going to fix the A/C permanently ship-wide until it costs them serious 'dam dollars not to fix it, either in compensation, decrease in bookings or bad publicity which starts to hurt the bottom line. The cost of not fixing it has to be more than the cost of fixing it. Or sell the ship. I give karenj a lot of credit. Too many people have been complaining for years about this but doing nothing.

It darn well better be working on our upcoming Maasdam cruise. We are in an S port cabin.
From other posts and threads regarding these severe A/C problems... To completely fix the problem the ship has to be completely gutted. It cannot be fixed here and there

I think I remember reading one of our HAL CC experts making a statement in reply to the question of, "What would it take to fix the A/C problems on the ship?" and the reply was, (NOT VERBATIM!!) "It would take selling the ship."

Unfortunately, it is my belief that since HAL just spent a few $$$$ to fix the ship..... They will not be selling her anytime soon. UNLESS enough people go to the media, send Stein Kruse (spelling?) snail mail and/or flood HAL's corporate offices with their complaints

It is just intolerable that so many cruisers have to suffer in the meantime

Joanie
__________________
Email irl_joanie@yahoo.com

"To me a stranger is just a friend I have not yet met."

HAL Menus and Daily Explorers (All Dining Venues) http://www.rogerjett-photography.com...-and-explorer/
MS Eurodam & Nieuw Amsterdam - The GRAND TOUR of SIGNATURE class - Pics and Video, by "cruisetrail" http://boards.cruisecritic.com/showthread.php?t=1895592

Roll Call
Alaska Westerdam
7-5-14 http://boards.cruisecritic.com/showthread.php?t=1862944
Roll Call Alaska Westerdam 7-12-14 http://boards.cruisecritic.com/showthread.php?t=1862946
Roll Call Nieuw Amsterdam 12-7-14 http://boards.cruisecritic.com/showthread.php?t=1886081
Roll Call Alaska
Noordam 05-9-2015 http://boards.cruisecritic.com/showthread.php?t=2019620
Roll Call Alaska Noordam 05-16-2015 http://boards.cruisecritic.com/showthread.php?t=2022226



Brindisi-Piraeus Jun 83
Greek Islands Jun 85
Piraeus-Venice Dec 85
Oosterdam-Alaska May 08
Westerdam-Alaska May 09
Westerdam-Caribbean (E&S) Feb 10
Nieuw Amsterdam-Caribbean (W) Nov 10
Oosterdam-Mexican Riviera Apr 11
Zuiderdam-Alaska Sept 11
Noordam-Caribbean (S) Mar 12
Nieuw Amsterdam-Caribbean (W) Nov 12
Westerdam-Caribbean (S) Dec 12
Zuiderdam-Alaska May 13
Zuiderdam-Panama Canal (PT) Nov 13

  #20  
Old August 7th, 2010, 04:49 PM
helenp2 helenp2 is offline
Cool Cruiser
 
Join Date: Feb 2004
Location: west chester
Posts: 485
Default

Quote:
Originally Posted by TracieABD View Post
If there were no heat in the cabin on a colder climate cruise-- everyone would be up at arms.
Not having adaquate A/C is just as unacceptable. My mom has a heart condition, and does very poorly when she gets too hot.

If HAL cannot resolve the A/C issues in these rooms, they need to cease selling them until they can get the problem resolved.

At the very least they should offer all future cruisers an opportunity to back out and cancel with no penalties.

Closed Thread

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 10:01 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.