Go Back   Cruise Critic Message Board Forums > Cruise Critic News & Feature Articles
 
Register here!
Forgot Your Password?


Notices

Cruise Critic News & Feature Articles Up-to-the minute News & Feature Articles from Cruise Critic

Reply
 
Thread Tools Display Modes
  #1  
Old September 27th, 2010, 07:10 PM
LauraS's Avatar
LauraS LauraS is offline
Sr. Manager, Community
Cruise Critic
 
Join Date: Jan 2000
Location: Pennington, NJ
Posts: 13,025
Post P&O Cruises Australia Removes Auto-Gratuities

Cruise Critic has just posted the following news:

P&O Cruises Australia Removes Auto-Gratuities

Read the entire news article...
Reply With Quote

Ad Sponsored By
  #2  
Old September 28th, 2010, 10:40 AM
Lone_Warrior's Avatar
Lone_Warrior Lone_Warrior is offline
Cool Cruiser
 
Join Date: Mar 2008
Location: New Castle Delaware
Posts: 59
Default

This will probably open the door to many travelers who don't tip at all, either because they believe their cruise is expensive enough, or they will make excuses not to tip. I think that they should remove tipping all together then and not make it a choice, but that will increase ticket prices.
__________________




Past Cruises:


Carnival Glory - New Year's '08
(
Western Caribbean) Cozumel, Belize, Costa Maya, Bahamas

Carnival Liberty - August '09
(Eastern Caribbean) St. Thomas, Puerto Rico, Grand Turk,
Reply With Quote

  #3  
Old September 28th, 2010, 12:14 PM
KarenR_UK's Avatar
KarenR_UK KarenR_UK is offline
Cool Cruiser
 
Join Date: Mar 2003
Location: Hamwic, Hants, UK
Posts: 1,313
Default

I like the comment

Quote:
A spokesperson adds that as "tips are not part of the onboard pay structure for Australian ships," the end of the auto-gratuity policy will not impact fares or crewmember salaries,
this makes it clear that a tip can be given (or not) according to service received rather than due to feeling one has to, because otherwise they don't earn enough.

it should clear up a lot of tipping issues for those people lucky enough to sail on these ships.

__________________
Cunard Queen Victoria July 2012 (Med), May 2010 (Med), Nov 2009 (Canaries); QE2 Oct 2008 (Iberia), Aug 2008 (Med), Nov 2007 (Canaries), Jun 2007 (Iceland & Norway), Aug 2006 (Med); Caronia Sept 2003 (Iberian Coast)
P+O Arcadia June 2013 (mainly Spain) Azura Sept 2011 (Atlantic Coast), Aurora Dec 2010 (Christmas Transatlantic Caribbean ), May 2010 (Weekender), July 2009 & Apr 2008 (Adriatic); Ventura Sept 2008 (Weekender); Oceana Oct 2005 (Canaries), Sept 2004 (Med)
Azamara Quest Nov 2011 (Adriatic Fly-Cruise)
Celebrity Eclipse April 2011 (4day 'Weekender')
Reply With Quote

  #4  
Old September 28th, 2010, 02:39 PM
Rodmanb294 Rodmanb294 is offline
Cool Cruiser
 
Join Date: Jan 2007
Location: NJ
Posts: 198
Default My experience

While I have only cruised once where the tips where included, there appeared to be a direct relationship to the poor service received and the automatiic tipping- -- why should they go out of their way to provide good service when they we getting compensated for the bad service the cruise line encouraged them to provide (by the policy) to begin with?

Tipping does not necessarily translate into better service, as those who have cruised on Seabourn can attest.. The have outstanding service without tips!
__________________
RCCL Splendour of the Sea 12 Day Med Barcelona Venice
Celebrity Century 7 Day E. Carib FT Lauderdale
RCCL Radiance of the Sea 7 Day W. Carib Ft Lauderdale
Celebrity Constellation 7 Day S Carib San Juan
Crown Princess 7 Day S Carib San Juan
RCCL Brilliance of the Sea 12 Day Med Barcelona Greek Isle
RCCL Adventure of the Sea 7 Day S Carib San Jaun
Seabourn Pride 12 DAY Singapore-Shanghai 7/17/10
RCCL Vision of the Seas 7 Day Stockholm Baltic 7/23/2011
RCCL Explorer of the Sea 5 Day Cape Liberty Bermuda 5/5/2012
RCCL Radiance of the Seas 7 Day Seward Vancouver Alaska 7/13/2012
Oceania Riviera 12 Day East Med Vencie Istanbul 7/13/2013
Holland America EuroDam East Carib Ft Lauderdale 1/12/2014

Check this out for my Cruise Details
http://www.cruise-ships.com/profile/Rodmanb294/
My Video Library on you tube:
http://www.youtube.com/playlist?list...ature=view_all
My YOU Tube Videos Seabourn Pride Cruise
http://www.youtube.com/watch?v=aLVkkORAHy4




My You Tube Video Of Our Oceania Riviera Cruise
http://youtu.be/aoXRrkSUsv8
Reply With Quote

  #5  
Old September 29th, 2010, 08:19 AM
Maryfrei's Avatar
Maryfrei Maryfrei is offline
Blue Ribbon Cruiser
 
Join Date: Jun 2005
Location: Southwest Connecticut
Posts: 3,291
Default

I love the auto-gratuities, the charge seems more than reasonable to compensate for the tremendous service I receive, and since it is taken care of in advance I don't have to worry about it on my trip. I hope most lines keep it!
__________________

Norwegian Gem, 1/15/2014, 1 Night
Norwegian Gem, 12/13/2013, 1 Night
Norwegian Gem, 11/15/2013, 1 Night
Norwegian Breakaway, 6/30/2013, 7 Nights Bermuda
Norwegian Jewel, 2/1/2013, 2 Nights Hullaballoo
Norwegian Gem, 9/28/2012, 2 More Nights Somewhere Out There
Norwegian Gem, 6/30/2012, 7 Nights Florida/Bahamas
Norwegian Star, 4/27/2012, 2 Nights Somewhere Out There
Norwegian Gem, 1/28/2012, 1 Night After Christmas Sail
Norwegian Jewel, 10168, 4/17/2011, 7 Nights Florida/Bahamas
Norwegian Gem, 1/21/2011, 1 Night Dinner Dance
Norwegain Epic, 11319, 7/10/2010, 7 Nights Eastern Caribbean
Norwegian Gem, 14014, 2/13/2010, 7 Nights Florida/Bahamas
Norwegian Gem, 11100, 1/23/2010, 1 Night Dinner Dance
Carnival Dream, 11/13/2009, 2 Nights
Norwegian Gem, 10168, 4/11/09, 7 Nights Florida/Bahamas
Norwegian Gem, 10668, 2/16/08 7 Nights Florida/Bahamas
Norwegian Spirit, 8525, 9/1/07 1 Night Dinner Dance
Norwegian Spirit, 5069 7/7/07 8 Nights Eastern Caribbean
Norwegian Dawn, 9238 4/12/07 11 Nights Western Carribean
Norwegian Spirit, 9668 7/16/06 6 Nights Florida/Bahamas
Norwegian Spirit, 10627 11/18/05 1 Night Dinner/Dance
Norwegian Dawn, 11680 6/26/05 7 Nights Florida/Bahamas
Carnival Miracle, 7271 6/12/04 7 Nights Florida/Bahamas
Reply With Quote

  #6  
Old September 29th, 2010, 06:11 PM
jocap's Avatar
jocap jocap is offline
Blue Ribbon Cruiser
 
Join Date: Dec 2008
Location: Seascale,Cumbria,U.K.
Posts: 4,404
Default

As the article says, this is for a country where there's no culture of tipping, so P&O has taken that into account. P&O in the UK doesn't have auto tipping, but suggests what you may like to tip.
RCI seems to be trying to listen to the culture it serves, which in Europe, can be very different to the USA. They have already removed the 15% bar tip from sailings ex-UK, and provide kettles in cabins on these ships.
Uninformed Europeans take it for granted that people who work on ships would have to follow the EU law of a living wage, so are surprised to be told that the tips make up part of the salary. With cruising growing so much in Austalasia and Europe, the lines are having to re-think policies.
Jo.
__________________
Jo.
14 cruises; 10 ships; 7 lines; 79 ports
Reply With Quote

  #7  
Old October 2nd, 2010, 12:53 PM
katkell's Avatar
katkell katkell is offline
Cool Cruiser
 
Join Date: Jul 2006
Location: Perth, Western Australia
Posts: 372
Default

Quote:
Originally Posted by Rodmanb294 View Post
While I have only cruised once where the tips where included, there appeared to be a direct relationship to the poor service received and the automatiic tipping- -- why should they go out of their way to provide good service when they we getting compensated for the bad service the cruise line encouraged them to provide (by the policy) to begin with?

Tipping does not necessarily translate into better service, as those who have cruised on Seabourn can attest.. The have outstanding service without tips!
I agree. I have cruised twice, once on Celebrity (excellent service) and once on Princess Australia (hit and miss service) both of these the gratuity was automatically included in our fare price. We are cruising with Costa in December and our gratuities are automatically included (we cannot remove them). I am hoping I get value for my gratuity, and I may just become a pain to get that value.

There are lazy people out there that think they will receive tips for just turning up and there are fantastic people that will go the extra distance(because they take pride in what they do and a by product of that is tips) I personally will pay extra to the fantastic diligent workers that take pride in what they do. I hate knowing that my automatic gratuity is going to the lazy arsed service personel that turn up - wherever they may be assigned to and do the minimum and are not consistent with their service. These people do not deserve extra. And I have experienced this both here in Australia and overseas.

I do not believe in paying extra to get good service, that is part of their job spec. I will pay extra for fantastic service.
__________________



Last edited by katkell; October 2nd, 2010 at 12:56 PM.
Reply With Quote

  #8  
Old October 3rd, 2010, 03:51 AM
Annabelle100 Annabelle100 is offline
Cool Cruiser
 
Join Date: Sep 2010
Location: Gold Coast, Australia
Posts: 196
Default P&O remove auto tipping

Quote : "I do not believe in paying extra to get good service, that is part of their job spec. I will pay extra for fantastic service. "

Agreed, katkell. It's the Australian way for wages to be "living wages". Tips are for those who do their job above the job spec.

I am happy to tip generously for good service, but I do not expect to make up wages because staff are underpaid.
Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 07:01 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.