Ultimate Kids Package - Princess reps clueless.

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#1
Big Stone Gap, Virginia
171 Posts
Joined Sep 2010
I just tried to speak with a Princess rep about the Ultimate Kid's Package (aka ultimate drink sticker). With first rep, I just asked about the ultimate drink sticker, and described it as everyone one these boards have. She had no idea what I was talking about. Told me they only had a coffee and soda "card". Don't ge me wrong, she was very nice, courteous and professional, just not infomed.

I called again (after learning that often reps don't have the same info), and this time, asked about the UKP. This fellow knew something about it, and had to look up what it covered. He first said it was available to kids and adults, then said soda card was for adults and UKP for kids, then finally found some info that the UKP was only good for those 21 and younger.

Now I trust the real life opinions of the folks on these boards, so I'm going with you all that it does exist and can be used by all ages. However, does anyone know if coffee is also included on the UKP?

One more related question....Does anyone know whether the mocktails are made with the same mix that an actual cocktail comes with (sans alcohol, of course)?

Thanks!
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http://boards.cruisecritic.com/showt...1315027&page=3
#2
997 Posts
Joined Oct 2002
Originally posted by ruatha65
Does anyone know whether the mocktails are made with the same mix that an actual cocktail comes with (sans alcohol, of course)?

Thanks!
Real life opinion....
You just discovered the truth....
This program is just what the particlular employee/waitstaff thinks it is.

Do NOT assume that you can get anything virgin as a mocktail.
At least not in my research and experience.
It is limited.
Anything that has to be mixed/prepared will probably not be included.

Here is my experience.
YES, according to MOST people, adults can purchase/use the Ultimate Sticker.

However, what they say you are allowed and not allowed to use it for is up to interpretation. We were allowed to get virgin Pina Colodas, but they were just like the straight 'syrup'... We even had one waitstaff all but refuse to serve me a Coke, because I asked for it in plastic instead of glass.

The only really advice, once onboard, you will probably be able to buy the card and use it as an adult. Adults get drinks for their kids all the time anyhow....

Just realize, this is a very undefined program, and YMMV (Your Mileage May Vary)
#3
Southern California
4,524 Posts
Joined May 2006
This is why people get frustrated with calling Princess customer service. On the Sapphire, Golden and Diamond I can tell you it is absolutely available to adults. Even the sign on the bar advertising it says it is for kids from 2 to 102. The mocktails I have seen and tasted onboard with the card are just like the real deal without alcohol.
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#4
The Land of Ahhs!
44,132 Posts
Joined Mar 2003
When the Ultimate Card was first introduced it was for those under 21. In fact I enquired last fall on the Pacific Princess and was told that on that sailing, Adults could not purchase it. It was only a short time later when they expanded it so that everyone could purchase the Ultimate card no, no matter what the age. My guess, the paperwork in front of the CSR's still says it's for kids only as Princess doesn't seem to update the info that CSR's pass along very quickly at all. It does get frustrating, one reason why I use a TA and have them get the answers for me. I have never had much luck calling Princess directly myself.
#5
Garnett, KS
2,960 Posts
Joined Feb 2003
No surprise. Princess reps are entry level positions, with low pay. They have never seen a cruise ship never mind been on one. Pretty much all they know to do is book cruises. I doubt even speaking to a supervisor would help.
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#6
morrison, colorado
258 Posts
Joined Mar 2010
On our recent Sun Princess cruise, I purchased the Ultimate drink sticker. I don't drink alcohol, but wanted to enjoy the foofoo drinks. Definitely worth it to me. The bartenders would make me up any version of drink I asked for minus the alcohol. The only disappointment was that the Sun Princess didn't have root beer. It did include hot chocolate, which was quite tasty, but did not include specialty coffees. Could have all the milkshakes I wanted....hmmmm not a good thing
#7
Windsor, Ontario Canada
1,086 Posts
Joined Oct 2009
Originally posted by ruatha65
I just tried to speak with a Princess rep about the Ultimate Kid's Package (aka ultimate drink sticker). With first rep, I just asked about the ultimate drink sticker, and described it as everyone one these boards have. She had no idea what I was talking about. Told me they only had a coffee and soda "card". Don't ge me wrong, she was very nice, courteous and professional, just not infomed.

I called again (after learning that often reps don't have the same info), and this time, asked about the UKP. This fellow knew something about it, and had to look up what it covered. He first said it was available to kids and adults, then said soda card was for adults and UKP for kids, then finally found some info that the UKP was only good for those 21 and younger.

Now I trust the real life opinions of the folks on these boards, so I'm going with you all that it does exist and can be used by all ages. However, does anyone know if coffee is also included on the UKP?

One more related question....Does anyone know whether the mocktails are made with the same mix that an actual cocktail comes with (sans alcohol, of course)?

Thanks!
The UKP is definitely available for adults - we bought them on our last cruise. I believe the mocktails are exactly the same without the alcohol.

Dar
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#9
SC
1,418 Posts
Joined Sep 2004
Just cruised on the Princess emerald on Sept 29, 2010. The I purchased the ultimate card for around 90.00. They also gave you a nice insulated Coke a Cola insulated mug. I got severalllllllllllllllllllll mocktails, coke, and milkshakes. Once aboard you can purchase the card almost everywhere.


P.S I called before cruising and the agents was clueless as well. Don't worry.