Pacific Jewel Melbourne Cup Cruise Cancelled

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#1
On Cruise ships and in Australia & New Zealand
7,561 Posts
Joined Jul 2007
From P&O Facebook page: http://www.facebook.com/notes/po-cru...36383943080999

Hi everyone, at 9 o’clock this morning our technical team laid out the options for Pacific Jewel’s repair. Unfortunately, the Jewel’s engine fault is extremely uncommon – so rare the experts say it’s in a piece of equipment normally expected to last a lifetime. Despite our technical team’s around the clock work, there’s no easy solution.

After having weighed up the possibilities including a partial repair, we decided a fuller repair is the responsible choice to ensure our passengers’ safety and security. A full works team is flying out from France, where the engine was made, to assist us.

We never like having to announce cancellations, but withdrawing Pacific Jewel from service for a number of weeks means having to cancel one our most popular cruises, the Melbourne Cup Cruise J033 on October 30, and also J035, the November 13 cruise to Fiji.

We will ensure P&O Cruises’ staff will be at Flemington Racecourse on Tuesday to distribute entry tickets to the Melbourne Cup to passengers of J033 who have their photo ID. We will of course provide further updates on the location of our staff on the day.

A communication program to all passengers affected by the two cruise cancellations has already started at 12pm – however we wanted to notify you in the most direct channels available first. We are of course making a full refund of cruise fares paid and offering future cruise credits as a gesture of goodwill to acknowledge the disappointment and inconvenience that this difficult decision involves.

We urge you to have faith in us and Pacific Jewel for the future and ask you to take advantage of rebooking before the end of 2010, to have the best choice of cabin allocation for cruises departing up until November 2011.

Once the full repair is complete, Pacific Jewel will return to normal service to again deliver great cruise holiday memories to thousands of passengers. We couldn’t be sorrier about cancelling cruises but at P&O Cruises your safety and security must always come first.
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#2
New Zealand
91 Posts
Joined Sep 2006
I have just been advised by P&O that the following cruise J035 scheduled to leave Sydney on 13 November has also been cancelled.

Apparently, the first cruise that will now be operated is J037.
#3
Central Coast, NSW
181 Posts
Joined Jun 2010
Wow....It must be a lot more severe than thy thought They were convinced that they'd be back working by Melbourne Cup when we disembarked I wonder if the crew will stay in Sydney while they fix the ship up? If they do, I might make a trip down to Star City to see if I can bump into them
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Sam



Past Cruises:
2014 - P&O - Pacific Jewel - 8 Nights - Pacific Islands (Hens Cruise)
2012 - P&O - Pacific Pearl - 12 Nights - Pacific Islands (New Years Eve Cruise)
2011 - P&O - Pacific Pearl - 12 Nights - Pacific Islands (New Years Eve Cruise)
2010 - P&O - Pacific Jewel - 9 Nights - Pacific Islands (First Balcony Cabin)
2005 - P&O - Pacific Sun- 9 Nights - Pacific Islands (Schoolies Cruise)
#4
Queensland
6,781 Posts
Joined Jul 2009
Originally posted by sharri34
Wow....It must be a lot more severe than thy thought They were convinced that they'd be back working by Melbourne Cup when we disembarked I wonder if the crew will stay in Sydney while they fix the ship up? If they do, I might make a trip down to Star City to see if I can bump into them
Yes Sam, it was. As they said in the announcement Kiwi C posted above...

Quote:..........Unfortunately, the Jewel’s engine fault is extremely uncommon – so rare the experts say it’s in a piece of equipment normally expected to last a lifetime. Despite our technical team’s around the clock work, there’s no easy solution.

After having weighed up the possibilities including a partial repair, we decided a fuller repair is the responsible choice to ensure our passengers’ safety and security. A full works team is flying out from France, where the engine was made, to assist us........................End Quote.


As usual, they will be "damned if they do and damned if they don't"!
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Sandy

Every survival kit should include a sense of humour



Past Cruises
Monowai - Sydney to Auckland
Monowai - Auckland to Sydney
Strathmore - Nuku'alofa, Suva, Noumea
Himalaya - Rabaul, Manila, Hong Kong, Yokohama, Kobe
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Pacific Dawn - White Cloud Wonders - NZ - 20 Feb 2010
Pacific Dawn - Week Fantastique - 12 Jun 2010
Pacific Dawn - White Cloud Wonders - NZ - 26 Feb 2011
Pacific Dawn – Island Adventures - 3 Sep 2011
Sun Princess - New Zealand Discovery - 16 Feb 2012
Pacific Dawn - Island Gems - 4 Sep 2012
Sun Princess - New Zealand - 4 Mar 2013
Sun Princess - Fijian Jewels - 18 Mar 2013
Pacific Dawn - PNG - 16 Nov 2013
Pacific Dawn - Food & Wine - 26 Nov 2013
Sea Princess - Aotearoa - 13 March 2014
Pacific Dawn - Qld Coast - 23 August 2014
Sea Princess - Fiji, Vila, Isle of Pines - 10 Feb 2015
Sun Princess - New Zealand - 11 Oct 2015
Sea Princess - Brisbane-Sydney - 8 April 2016
Sea Princess - Nuku'alofa, Apia, Hawaii, Tahiti - 10 April 2016
#5
sydeny
393 Posts
Joined Oct 2007
hi,

mmmm i wonder if the next cruise 037 which is the tassie cruise hope that to does not get cancelled.

we are on that trip,i hope they get it sorted before then.

matt
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#6
Brisbane QLD the best place to live in Australia
1,592 Posts
Joined Sep 2008
Originally posted by sharri34
Wow....It must be a lot more severe than thy thought They were convinced that they'd be back working by Melbourne Cup when we disembarked I wonder if the crew will stay in Sydney while they fix the ship up? If they do, I might make a trip down to Star City to see if I can bump into them
I would say they would stay on the ship as they do when dry dock when in brisbane.
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Love Thied







Great cruise we have booked

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Pacific Islands Fiji 12 nights 2009
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Pacific Islands 7 nights Pacific Dawn 2010
Pacific Islands7 nights Pacific Dawn 12 jun 2010.
Pacific Dawn White Cloud Wonders Wellington to Brisbane part cruise on cruise W108.
Pacific Dawn 12 nights 09/04/2011.
Pacific Dawn 7 nights 04/06/2011
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Sun Princess nz 16/02/2012 from Brisbane.
Pacific Sun 19/03/2012 our last cruise on the old
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#7
Brisbane QLD the best place to live in Australia
1,592 Posts
Joined Sep 2008
know they /P&O can do all there repairs . as they have plenty of time to do it now
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Love Thied







Great cruise we have booked

Great cruises we have been on
Qld 7 nights Pacific Star Pacific Islands
7 nights Pacific sun 2008.
Pacific Islands Fiji 12 nights 2009
Pacific Dawn 2009.
NZ Diamond Princess 2009.
7 nights Celebrity Summit 2009.
NZ 14 nights Pacific Dawn 2010
Pacific Islands 7 nights Pacific Dawn 2010
Pacific Islands7 nights Pacific Dawn 12 jun 2010.
Pacific Dawn White Cloud Wonders Wellington to Brisbane part cruise on cruise W108.
Pacific Dawn 12 nights 09/04/2011.
Pacific Dawn 7 nights 04/06/2011
Pacific Dawn 9 nights 03/09/2011
Ocean Princess 11 nights 17/12/2011 from papeete.
Sun Princess nz 16/02/2012 from Brisbane.
Pacific Sun 19/03/2012 our last cruise on the old
Pacific Dawn 09/04/2012
LADY before she departs from P&O Australia
Pacific Dawn 01/05/2012 11 nights pacific
Pacific Dawn 04/09/2012
Pacific Pearl 28/2/2013
Pacific Dawn 30/04/2013
Pacific Dawn 03/08/2013
Pacific Dawn PNG Cruise 31/10/2013
28/12/2013 Pacific Pearl 12 nights
some of the great islands and places we have been to
Port vila, mystery island, Suva, savu savu, island of pines, penticost island, lifou, Auckland, Milford Sound, Tauranga, Akaroa,Dunedin,Wellington,
Barcelona, Cannes, Florence, Civitavecchia , Naples
8000 club heading to 10000 club
#8
Queensland
6,781 Posts
Joined Jul 2009
Originally posted by nzmatt
hi,

mmmm i wonder if the next cruise 037 which is the tassie cruise hope that to does not get cancelled.

we are on that trip,i hope they get it sorted before then.

matt
According to P&O at this stage it is planned to go ahead. Cruises J033 - J035 are cancelled.

P&O Cruises Australia: We don't anticipate an impact on other scheduled cruise departures. Once the dedicated team from France arrive and progress has been made on the full repair, we will be able to provide an update.
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Sandy

Every survival kit should include a sense of humour



Past Cruises
Monowai - Sydney to Auckland
Monowai - Auckland to Sydney
Strathmore - Nuku'alofa, Suva, Noumea
Himalaya - Rabaul, Manila, Hong Kong, Yokohama, Kobe
Flavia - Sydney to Southampton via Suez
Flavia - Southampton to Sydney via Panama
Pacific Dawn - White Cloud Wonders - NZ - 20 Feb 2010
Pacific Dawn - Week Fantastique - 12 Jun 2010
Pacific Dawn - White Cloud Wonders - NZ - 26 Feb 2011
Pacific Dawn – Island Adventures - 3 Sep 2011
Sun Princess - New Zealand Discovery - 16 Feb 2012
Pacific Dawn - Island Gems - 4 Sep 2012
Sun Princess - New Zealand - 4 Mar 2013
Sun Princess - Fijian Jewels - 18 Mar 2013
Pacific Dawn - PNG - 16 Nov 2013
Pacific Dawn - Food & Wine - 26 Nov 2013
Sea Princess - Aotearoa - 13 March 2014
Pacific Dawn - Qld Coast - 23 August 2014
Sea Princess - Fiji, Vila, Isle of Pines - 10 Feb 2015
Sun Princess - New Zealand - 11 Oct 2015
Sea Princess - Brisbane-Sydney - 8 April 2016
Sea Princess - Nuku'alofa, Apia, Hawaii, Tahiti - 10 April 2016
#9
Bradbury, NSW
286 Posts
Joined Jul 2010
Originally posted by nzmatt
hi,

mmmm i wonder if the next cruise 037 which is the tassie cruise hope that to does not get cancelled.

we are on that trip,i hope they get it sorted before then.

matt
J036 to NZ is due to be the first cruise before yours. One of my work colleagues is booked on that one.
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Pacific Jewel (J104) 29 Jan 2011 13 nights NZ White Cloud Wonders SYD to SYD

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Fairstar 11 January 1983 Our 1st cruise Pacific Islands from SYD
#10
central coast
10 Posts
Joined Mar 2009
Originally posted by Sandielle
According to P&O at this stage it is planned to go ahead. Cruises J033 - J035 are cancelled.

P&O Cruises Australia: We don't anticipate an impact on other scheduled cruise departures. Once the dedicated team from France arrive and progress has been made on the full repair, we will be able to provide an update.

So is the november 27th cruise going to go ahead or maybe not
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#11
Queensland
6,781 Posts
Joined Jul 2009
Originally posted by haha789
So is the november 27th cruise going to go ahead or maybe not

I just looked up the number of your cruise - didn't you know it? It should be on your cruise personaliser. It is J036, so according to P&O's latest advice above it is going ahead at this point.

It is in the hands of the French engineers and the lap of the gods - I would have Plan B in place, just in case.

Hope this answers your question.
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Sandy

Every survival kit should include a sense of humour



Past Cruises
Monowai - Sydney to Auckland
Monowai - Auckland to Sydney
Strathmore - Nuku'alofa, Suva, Noumea
Himalaya - Rabaul, Manila, Hong Kong, Yokohama, Kobe
Flavia - Sydney to Southampton via Suez
Flavia - Southampton to Sydney via Panama
Pacific Dawn - White Cloud Wonders - NZ - 20 Feb 2010
Pacific Dawn - Week Fantastique - 12 Jun 2010
Pacific Dawn - White Cloud Wonders - NZ - 26 Feb 2011
Pacific Dawn – Island Adventures - 3 Sep 2011
Sun Princess - New Zealand Discovery - 16 Feb 2012
Pacific Dawn - Island Gems - 4 Sep 2012
Sun Princess - New Zealand - 4 Mar 2013
Sun Princess - Fijian Jewels - 18 Mar 2013
Pacific Dawn - PNG - 16 Nov 2013
Pacific Dawn - Food & Wine - 26 Nov 2013
Sea Princess - Aotearoa - 13 March 2014
Pacific Dawn - Qld Coast - 23 August 2014
Sea Princess - Fiji, Vila, Isle of Pines - 10 Feb 2015
Sun Princess - New Zealand - 11 Oct 2015
Sea Princess - Brisbane-Sydney - 8 April 2016
Sea Princess - Nuku'alofa, Apia, Hawaii, Tahiti - 10 April 2016
#12
central qld
105 Posts
Joined Apr 2009
According to P&O JO36 to New Zealand will be the first cruise back running out of Sydney (27november). I hope so as we will be on this cruise!
Tania
#13
Queensland
6,781 Posts
Joined Jul 2009
Originally posted by TAN066
According to P&O JO36 to New Zealand will be the first cruise back running out of Sydney (27november). I hope so as we will be on this cruise!
Tania
Fingers (and everything else) crossed for you Tania and all others booked on this one.
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Sandy

Every survival kit should include a sense of humour



Past Cruises
Monowai - Sydney to Auckland
Monowai - Auckland to Sydney
Strathmore - Nuku'alofa, Suva, Noumea
Himalaya - Rabaul, Manila, Hong Kong, Yokohama, Kobe
Flavia - Sydney to Southampton via Suez
Flavia - Southampton to Sydney via Panama
Pacific Dawn - White Cloud Wonders - NZ - 20 Feb 2010
Pacific Dawn - Week Fantastique - 12 Jun 2010
Pacific Dawn - White Cloud Wonders - NZ - 26 Feb 2011
Pacific Dawn – Island Adventures - 3 Sep 2011
Sun Princess - New Zealand Discovery - 16 Feb 2012
Pacific Dawn - Island Gems - 4 Sep 2012
Sun Princess - New Zealand - 4 Mar 2013
Sun Princess - Fijian Jewels - 18 Mar 2013
Pacific Dawn - PNG - 16 Nov 2013
Pacific Dawn - Food & Wine - 26 Nov 2013
Sea Princess - Aotearoa - 13 March 2014
Pacific Dawn - Qld Coast - 23 August 2014
Sea Princess - Fiji, Vila, Isle of Pines - 10 Feb 2015
Sun Princess - New Zealand - 11 Oct 2015
Sea Princess - Brisbane-Sydney - 8 April 2016
Sea Princess - Nuku'alofa, Apia, Hawaii, Tahiti - 10 April 2016
#14
central coast
10 Posts
Joined Mar 2009
Originally posted by TAN066
According to P&O JO36 to New Zealand will be the first cruise back running out of Sydney (27november). I hope so as we will be on this cruise!
Tania
Lets keep our fingers crossed
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#15
central coast
10 Posts
Joined Mar 2009
Originally posted by Sandielle
I just looked up the number of your cruise - didn't you know it? It should be on your cruise personaliser. It is J036, so according to P&O's latest advice above it is going ahead at this point.

It is in the hands of the French engineers and the lap of the gods - I would have Plan B in place, just in case.

Hope this answers your question.
I did know it
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#16
Central Coast NSW
5,028 Posts
Joined Jun 2007
I thought it pretty responsible for the CEO herself to go online and give the explanation...so much more personal than a bland media release.

Sorry for the disappointed cruisers though..hope you all had your travel insurance in place.
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#17
sydeny
393 Posts
Joined Oct 2007
hi,

4 weeks should be enough to fix the problem i hope?

i guess we will keep monitoring the news and find out more next week hopefully.

matt
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#18
Auckland, New Zealand
423 Posts
Joined Oct 2007
Originally posted by thied
I would say they would stay on the ship as they do when dry dock when in brisbane.
The crew have been sent home.
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#19
Adelaide, South Australia
483 Posts
Joined Mar 2008
I feel for evey single person on this cruise!! It's very depressing to have your cruise cancelled......on the upside, the Jewel will be in tip top order in July for hubby and me to hopefully cruise on her.
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SHIP BROKE.....CRUISE CANCELLED
Pacific Jewel Cruise 19/10/2010



Sailed Pacific Dawn 29/08/08, 9 night, Vila, Ouvea, Isle of Pines.


Sailed from UK to Adelaide on the "Orontes" arrived 24th Nov 1960
#20
Sydney, Australia
1,627 Posts
Joined Aug 2008
It's very disappointing for any cruise to be cancelled and very disruptive to passenger's plans as well as P&O.

I do feel those booked on the Melbourne Cup cruise - it would be hard to get reasonably priced airfares not to mention accommodation at this late stage if passengers still wanted to go.

Let's hope the engine gets fixed properly and soon.
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