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  #1  
Old October 26th, 2010, 09:18 PM
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Kiwi_cruiser Kiwi_cruiser is online now
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Post Pacific Jewel Melbourne Cup Cruise Cancelled

From P&O Facebook page: http://www.facebook.com/notes/po-cru...36383943080999

Quote:
Hi everyone, at 9 o’clock this morning our technical team laid out the options for Pacific Jewel’s repair. Unfortunately, the Jewel’s engine fault is extremely uncommon – so rare the experts say it’s in a piece of equipment normally expected to last a lifetime. Despite our technical team’s around the clock work, there’s no easy solution.

After having weighed up the possibilities including a partial repair, we decided a fuller repair is the responsible choice to ensure our passengers’ safety and security. A full works team is flying out from France, where the engine was made, to assist us.

We never like having to announce cancellations, but withdrawing Pacific Jewel from service for a number of weeks means having to cancel one our most popular cruises, the Melbourne Cup Cruise J033 on October 30, and also J035, the November 13 cruise to Fiji.

We will ensure P&O Cruises’ staff will be at Flemington Racecourse on Tuesday to distribute entry tickets to the Melbourne Cup to passengers of J033 who have their photo ID. We will of course provide further updates on the location of our staff on the day.

A communication program to all passengers affected by the two cruise cancellations has already started at 12pm – however we wanted to notify you in the most direct channels available first. We are of course making a full refund of cruise fares paid and offering future cruise credits as a gesture of goodwill to acknowledge the disappointment and inconvenience that this difficult decision involves.

We urge you to have faith in us and Pacific Jewel for the future and ask you to take advantage of rebooking before the end of 2010, to have the best choice of cabin allocation for cruises departing up until November 2011.

Once the full repair is complete, Pacific Jewel will return to normal service to again deliver great cruise holiday memories to thousands of passengers. We couldn’t be sorrier about cancelling cruises but at P&O Cruises your safety and security must always come first.
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  #2  
Old October 26th, 2010, 09:55 PM
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Default J035 as well

I have just been advised by P&O that the following cruise J035 scheduled to leave Sydney on 13 November has also been cancelled.

Apparently, the first cruise that will now be operated is J037.
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  #3  
Old October 26th, 2010, 10:51 PM
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Wow....It must be a lot more severe than thy thought They were convinced that they'd be back working by Melbourne Cup when we disembarked I wonder if the crew will stay in Sydney while they fix the ship up? If they do, I might make a trip down to Star City to see if I can bump into them
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  #4  
Old October 26th, 2010, 11:10 PM
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Quote:
Originally Posted by sharri34 View Post
Wow....It must be a lot more severe than thy thought They were convinced that they'd be back working by Melbourne Cup when we disembarked I wonder if the crew will stay in Sydney while they fix the ship up? If they do, I might make a trip down to Star City to see if I can bump into them
Yes Sam, it was. As they said in the announcement Kiwi C posted above...

Quote:..........Unfortunately, the Jewel’s engine fault is extremely uncommon – so rare the experts say it’s in a piece of equipment normally expected to last a lifetime. Despite our technical team’s around the clock work, there’s no easy solution.

After having weighed up the possibilities including a partial repair, we decided a fuller repair is the responsible choice to ensure our passengers’ safety and security. A full works team is flying out from France, where the engine was made, to assist us........................End Quote.


As usual, they will be "damned if they do and damned if they don't"!
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  #5  
Old October 26th, 2010, 11:34 PM
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hi,

mmmm i wonder if the next cruise 037 which is the tassie cruise hope that to does not get cancelled.

we are on that trip,i hope they get it sorted before then.

matt
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  #6  
Old October 26th, 2010, 11:34 PM
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Quote:
Originally Posted by sharri34 View Post
Wow....It must be a lot more severe than thy thought They were convinced that they'd be back working by Melbourne Cup when we disembarked I wonder if the crew will stay in Sydney while they fix the ship up? If they do, I might make a trip down to Star City to see if I can bump into them
I would say they would stay on the ship as they do when dry dock when in brisbane.
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  #7  
Old October 26th, 2010, 11:37 PM
thied thied is offline
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know they /P&O can do all there repairs . as they have plenty of time to do it now
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Qld 7 nights Pacific Star Pacific Islands
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Pacific Dawn 2009.
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Pacific Islands7 nights Pacific Dawn 12 jun 2010.
Pacific Dawn White Cloud Wonders Wellington to Brisbane part cruise on cruise W108.
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Pacific Dawn 7 nights 04/06/2011
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some of the great islands and places we have been to
Port vila, mystery island, Suva, savu savu, island of pines, penticost island, lifou, Auckland, Milford Sound, Tauranga, Akaroa,Dunedin,Wellington,
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Last edited by thied; October 26th, 2010 at 11:39 PM.
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  #8  
Old October 27th, 2010, 12:06 AM
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Quote:
Originally Posted by nzmatt View Post
hi,

mmmm i wonder if the next cruise 037 which is the tassie cruise hope that to does not get cancelled.

we are on that trip,i hope they get it sorted before then.

matt
According to P&O at this stage it is planned to go ahead. Cruises J033 - J035 are cancelled.

P&O Cruises Australia: We don't anticipate an impact on other scheduled cruise departures. Once the dedicated team from France arrive and progress has been made on the full repair, we will be able to provide an update.
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Three more coming up - just over the horizon!

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Monowai - Sydney to Auckland
Monowai - Auckland to Sydney
Strathmore - Nuku'alofa, Suva, Noumea
Himalaya - Rabaul, Manila, Hong Kong, Yokohama, Kobe
Flavia - Sydney to Southampton via Suez
Flavia - Southampton to Sydney via Panama
Pacific Dawn - White Cloud Wonders - NZ - 20 Feb 2010
Pacific Dawn - Week Fantastique - 12 Jun 2010
Pacific Dawn - White Cloud Wonders - NZ - 26 Feb 2011
Pacific Dawn – Island Adventures - 3 Sep 2011
Sun Princess - New Zealand Discovery - 16 Feb 2012
Pacific Dawn - Island Gems - 4 Sep 2012
Sun Princess - New Zealand - 4 Mar 2013
Sun Princess - Fijian Jewels - 18 Mar 2013
Pacific Dawn - PNG - 16 Nov 2013
Pacific Dawn - Food & Wine - 26 Nov 2013
Sea Princess - Aotearoa - 13 March 2014

Pacific Dawn - Qld Coast - 23 August 2014
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  #9  
Old October 27th, 2010, 12:45 AM
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Quote:
Originally Posted by nzmatt View Post
hi,

mmmm i wonder if the next cruise 037 which is the tassie cruise hope that to does not get cancelled.

we are on that trip,i hope they get it sorted before then.

matt
J036 to NZ is due to be the first cruise before yours. One of my work colleagues is booked on that one.
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  #10  
Old October 27th, 2010, 12:45 AM
haha789 haha789 is offline
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Default nov 27th

Quote:
Originally Posted by Sandielle View Post
According to P&O at this stage it is planned to go ahead. Cruises J033 - J035 are cancelled.

P&O Cruises Australia: We don't anticipate an impact on other scheduled cruise departures. Once the dedicated team from France arrive and progress has been made on the full repair, we will be able to provide an update.

So is the november 27th cruise going to go ahead or maybe not
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Old October 27th, 2010, 01:18 AM
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Originally Posted by haha789 View Post
So is the november 27th cruise going to go ahead or maybe not

I just looked up the number of your cruise - didn't you know it? It should be on your cruise personaliser. It is J036, so according to P&O's latest advice above it is going ahead at this point.

It is in the hands of the French engineers and the lap of the gods - I would have Plan B in place, just in case.

Hope this answers your question.
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Three more coming up - just over the horizon!

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Monowai - Sydney to Auckland
Monowai - Auckland to Sydney
Strathmore - Nuku'alofa, Suva, Noumea
Himalaya - Rabaul, Manila, Hong Kong, Yokohama, Kobe
Flavia - Sydney to Southampton via Suez
Flavia - Southampton to Sydney via Panama
Pacific Dawn - White Cloud Wonders - NZ - 20 Feb 2010
Pacific Dawn - Week Fantastique - 12 Jun 2010
Pacific Dawn - White Cloud Wonders - NZ - 26 Feb 2011
Pacific Dawn – Island Adventures - 3 Sep 2011
Sun Princess - New Zealand Discovery - 16 Feb 2012
Pacific Dawn - Island Gems - 4 Sep 2012
Sun Princess - New Zealand - 4 Mar 2013
Sun Princess - Fijian Jewels - 18 Mar 2013
Pacific Dawn - PNG - 16 Nov 2013
Pacific Dawn - Food & Wine - 26 Nov 2013
Sea Princess - Aotearoa - 13 March 2014

Pacific Dawn - Qld Coast - 23 August 2014
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  #12  
Old October 27th, 2010, 01:20 AM
TAN066 TAN066 is offline
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Default Jo36

According to P&O JO36 to New Zealand will be the first cruise back running out of Sydney (27november). I hope so as we will be on this cruise!
Tania
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  #13  
Old October 27th, 2010, 01:48 AM
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Originally Posted by TAN066 View Post
According to P&O JO36 to New Zealand will be the first cruise back running out of Sydney (27november). I hope so as we will be on this cruise!
Tania
Fingers (and everything else) crossed for you Tania and all others booked on this one.
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Laugh a lot. A good sense of humour cures almost all of life's ills.

Three more coming up - just over the horizon!

Past Cruises
Monowai - Sydney to Auckland
Monowai - Auckland to Sydney
Strathmore - Nuku'alofa, Suva, Noumea
Himalaya - Rabaul, Manila, Hong Kong, Yokohama, Kobe
Flavia - Sydney to Southampton via Suez
Flavia - Southampton to Sydney via Panama
Pacific Dawn - White Cloud Wonders - NZ - 20 Feb 2010
Pacific Dawn - Week Fantastique - 12 Jun 2010
Pacific Dawn - White Cloud Wonders - NZ - 26 Feb 2011
Pacific Dawn – Island Adventures - 3 Sep 2011
Sun Princess - New Zealand Discovery - 16 Feb 2012
Pacific Dawn - Island Gems - 4 Sep 2012
Sun Princess - New Zealand - 4 Mar 2013
Sun Princess - Fijian Jewels - 18 Mar 2013
Pacific Dawn - PNG - 16 Nov 2013
Pacific Dawn - Food & Wine - 26 Nov 2013
Sea Princess - Aotearoa - 13 March 2014

Pacific Dawn - Qld Coast - 23 August 2014
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  #14  
Old October 27th, 2010, 03:04 AM
haha789 haha789 is offline
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Originally Posted by TAN066 View Post
According to P&O JO36 to New Zealand will be the first cruise back running out of Sydney (27november). I hope so as we will be on this cruise!
Tania
Lets keep our fingers crossed
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Old October 27th, 2010, 03:06 AM
haha789 haha789 is offline
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Quote:
Originally Posted by Sandielle View Post
I just looked up the number of your cruise - didn't you know it? It should be on your cruise personaliser. It is J036, so according to P&O's latest advice above it is going ahead at this point.

It is in the hands of the French engineers and the lap of the gods - I would have Plan B in place, just in case.

Hope this answers your question.
I did know it
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Old October 27th, 2010, 03:17 AM
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I thought it pretty responsible for the CEO herself to go online and give the explanation...so much more personal than a bland media release.

Sorry for the disappointed cruisers though..hope you all had your travel insurance in place.
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  #17  
Old October 27th, 2010, 03:25 AM
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hi,

4 weeks should be enough to fix the problem i hope?

i guess we will keep monitoring the news and find out more next week hopefully.

matt
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  #18  
Old October 27th, 2010, 04:37 AM
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Quote:
Originally Posted by thied View Post
I would say they would stay on the ship as they do when dry dock when in brisbane.
The crew have been sent home.
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Old October 27th, 2010, 05:02 AM
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I feel for evey single person on this cruise!! It's very depressing to have your cruise cancelled......on the upside, the Jewel will be in tip top order in July for hubby and me to hopefully cruise on her.
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  #20  
Old October 27th, 2010, 06:31 AM
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It's very disappointing for any cruise to be cancelled and very disruptive to passenger's plans as well as P&O.

I do feel those booked on the Melbourne Cup cruise - it would be hard to get reasonably priced airfares not to mention accommodation at this late stage if passengers still wanted to go.

Let's hope the engine gets fixed properly and soon.
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