Hi everyone, at 9 o’clock this morning our technical team laid out the options for Pacific Jewel’s repair. Unfortunately, the Jewel’s engine fault is extremely uncommon – so rare the experts say it’s in a piece of equipment normally expected to last a lifetime. Despite our technical team’s around the clock work, there’s no easy solution.
After having weighed up the possibilities including a partial repair, we decided a fuller repair is the responsible choice to ensure our passengers’ safety and security. A full works team is flying out from France, where the engine was made, to assist us.
We never like having to announce cancellations, but withdrawing Pacific Jewel from service for a number of weeks means having to cancel one our most popular cruises, the Melbourne Cup Cruise J033 on October 30, and also J035, the November 13 cruise to Fiji.
We will ensure P&O Cruises’ staff will be at Flemington Racecourse on Tuesday to distribute entry tickets to the Melbourne Cup to passengers of J033 who have their photo ID. We will of course provide further updates on the location of our staff on the day.
A communication program to all passengers affected by the two cruise cancellations has already started at 12pm – however we wanted to notify you in the most direct channels available first. We are of course making a full refund of cruise fares paid and offering future cruise credits as a gesture of goodwill to acknowledge the disappointment and inconvenience that this difficult decision involves.
We urge you to have faith in us and Pacific Jewel for the future and ask you to take advantage of rebooking before the end of 2010, to have the best choice of cabin allocation for cruises departing up until November 2011.
Once the full repair is complete, Pacific Jewel will return to normal service to again deliver great cruise holiday memories to thousands of passengers. We couldn’t be sorrier about cancelling cruises but at P&O Cruises your safety and security must always come first.
Pacific Star - 11 July 2006
Pacific Star - 25 Feb 2008
Pacific Sun - 11 June 2008
Volendam - 19 Dec 2008
Pacific Sun - 25 July 2009
Pacific Sun - 19 Dec 2009
Sun Princess - 1 Oct 2010
Pacific Pearl - 26 June 2011
Pacific Pearl - 1 July 2011
Diamond Princess - 29th Dec 2011
Pacific Jewel - 19 May 2012
Diamond Princess - 26 Nov 2012
Sea Princess - 29 Aug 2013
Sea Princess - 2 Sept 2013
Sun Princess - 25 Jan 2014
Pacific Pearl - 6 June 2014
Carnival Legend - 27 Oct 2014
Queen Elizabeth - 8 Feb 2015
Pacific Pearl - 8 May 2015
Emerald Princess - 19 Sept 2015
Emerald Princess - 26 Sept 2015
Emerald Princess - 17th Oct 2015
Carnival Glory - 25 Oct 2015
Coral Princess - 7 Oct 2015
Pacific Aria - 17 Dec 2015
Queen Mary 2 - 11 March 2016
Sun Princess - 19 April 2016
Queen Victoria - 17 Sept 2016
Emerald Princess - 28 Sept 2016
Pacific Pearl - 30th Jan 2017
Photos & Video: My Youtube channel.