Redemption Form Question

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#1
Texas
899 Posts
Joined Sep 2008
We were on the almost cruise to nowhere back in September were we missed two of our three ports. Carnival gave us a 20% discount good on a future cruise, which I though was very generous of them.

Well, now it's time to use the discount but when I use the link they gave us, I get the redemption form, but once it's filled out and you click the submit button nothing happens.

Has anyone else had this problem, or figured out a way round this?

Thanks,
Jim
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1959 Empire Fowey
2008 Carnival Ecstasy
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#2
Texas
587 Posts
Joined Feb 2010
I am experiencing the same problem. I have noticed that I get the form completely filled out and hit submit nothing happens. In the lower left corner, in red, it states Error on Page.
I need help also!
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#3
Waverly, MN
960 Posts
Joined Mar 2010
I don't know about this particular redemption form, but I have had issues with Carnival's site submitting other forms. The only way around it I've found is to use a different browser. Specifically, I had issues with Firefox, but was able to use IE and submit the form. Give it a try??

Just my .02.
#4
56,618 Posts
Joined Jul 2007
Originally posted by idlenote
We were on the almost cruise to nowhere back in September were we missed two of our three ports. Carnival gave us a 20% discount good on a future cruise, which I though was very generous of them.

Well, now it's time to use the discount but when I use the link they gave us, I get the redemption form, but once it's filled out and you click the submit button nothing happens.

Has anyone else had this problem, or figured out a way round this?

Thanks,
Jim
Yeah... I did... same kind of issue.

Use the 'Contact Us' button in the upper right of the Carnival home page. Once the new page opens it'll probably be auto populated with your information. Click on the radio button for 'Website/Technical Support', select Inquiry Type' drop down and select 'Other/General Information'

Add the link to the redemption form in your explanation of what's not working. They should get back to you in about 48 hours or so...



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Mach
I cruise, therefore I am...
#5
Richardson, TX
71,088 Posts
Joined Dec 2006
could you give me a link to the form?? I didnt know I had to submit a form. Im going to use my sister's disount, since I cant cancel her off, even though she will be a no show. Im guessing since they dont know ahead of time I can use hers on the upcoming cruise we are booked on.
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Celebrity Summit, 11/30/13, Celebrity Summit, 12/7/13, Celebrity Constellation, 2/7/14, NCL Epic 3/2/14, RCL Allure 5/4/14, Allure 11/2/14, Quantum 12/12/14
#6
Texas
899 Posts
Joined Sep 2008
I tried running the page in IE and the same result. I talked to tech support two weeks ago and they were working on it but I guess everyone has been tied up with the Splendor. I'll give it a couple of days and try them again.

Thanks all!
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1959 Empire Fowey
2008 Carnival Ecstasy
2009 Carnival Conquest – Carnival Conquest – Carnival Ecstasy
2010 Carnival Elation – Carnival Conquest
2011 Carnival Ecstasy – Carnival Ecstasy – Carnival Ecstasy – Carnival Legend – Carnival Conquest
2012 Carnival Magic – Carnival Triumph – Carnival Conquest
2013 Carnival Magic – Carnival Legend – Carnival Triumph – Carnival Legend – Carnival Triumph
2014 Carnival Imagination – Carnival Dream – Carnival Legend – Carnival Magic – Carnival Triumph
2015 Carnival Magic - Carnival Triumph - Carnival Freedom - Carnival Triumph - Carnival Triumph
2016 Carnival Freedom - Carnival Triumph - Carnival Liberty - Liberty of the Seas - Carnival Vista - Carnival Vista
2017 Liberty of the Seas

Coming Up
February 2017 Carnival Pride 14 days Tampa to Baltimore via Panama Canal
October 2017 Vision of the Seas 14 days Cape May NJ to Galveston
March 2018 Celebrity Infinity 14 days Buenos Aires to Valparaiso via Cape Horn (Bucket List Cruise)
September 2018 Carnival Breeze Galveston to Port Canaveral
#7
Texas
899 Posts
Joined Sep 2008
Fire, here's the page address:

http://www.carnival.com/cms/RequestF...entForm_cc.htm
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1959 Empire Fowey
2008 Carnival Ecstasy
2009 Carnival Conquest – Carnival Conquest – Carnival Ecstasy
2010 Carnival Elation – Carnival Conquest
2011 Carnival Ecstasy – Carnival Ecstasy – Carnival Ecstasy – Carnival Legend – Carnival Conquest
2012 Carnival Magic – Carnival Triumph – Carnival Conquest
2013 Carnival Magic – Carnival Legend – Carnival Triumph – Carnival Legend – Carnival Triumph
2014 Carnival Imagination – Carnival Dream – Carnival Legend – Carnival Magic – Carnival Triumph
2015 Carnival Magic - Carnival Triumph - Carnival Freedom - Carnival Triumph - Carnival Triumph
2016 Carnival Freedom - Carnival Triumph - Carnival Liberty - Liberty of the Seas - Carnival Vista - Carnival Vista
2017 Liberty of the Seas

Coming Up
February 2017 Carnival Pride 14 days Tampa to Baltimore via Panama Canal
October 2017 Vision of the Seas 14 days Cape May NJ to Galveston
March 2018 Celebrity Infinity 14 days Buenos Aires to Valparaiso via Cape Horn (Bucket List Cruise)
September 2018 Carnival Breeze Galveston to Port Canaveral
#8
Richardson, TX
71,088 Posts
Joined Dec 2006
Originally posted by idlenote
Fire, here's the page address:

http://www.carnival.com/cms/RequestF...entForm_cc.htm
thanks .. my pvp is out of town or Id ask her to help.

I owe ya one.
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#9
1,201 Posts
Joined Sep 2009
Its still not working for me ether and i've tried using Internet Explorer, Firefox, and Google Chrome. I too sent them an email thru the "contact us" option at carnival.com so hopefully they will have it fixed shortly. I just booked us on the Dream next spring and wanna get our 20% discount from our recent Legend sailing applied to it.
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