Jewel Alert...Robo Calls...Dec.5th Sailing now Dec.6th

[jaja]

We were to sail tomorrow...just got robo call....Jewel delayed leaving dry dock...will not arrive in NYC till Monday....
Called NCL...the rep knew nothing about it......

(and for some of us....this was already a change from cancelled Gem cruise of 12/4!!!!!!)

I am still trying to get details.........

[singinglizzie]

Wow, what does that mean for you? Will NCL pick up the cost of the night that is missed or something. Sorry you are going through this. Hope the rest of your vacation is great!

[Henrika]

Instead of being dropped off sunday am, no traffic, now have to drive into NYC traffic monday am. Nothing on NCL website as yet on delay.

[jaja]

Originally Posted by singinglizzie

Wow, what does that mean for you? Will NCL pick up the cost of the night that is missed or something. Sorry you are going through this. Hope the rest of your vacation is great!

Since the NCL rep I called said all was well --I am going to call again and speak to someone else......as others on this sailing are doing now.....

[silkhair1]

Wow, that sucks and the silliest thing is that no one at NCL knows anyting? How does that happen???????

[jaja]

also...the Gem left NYC this AM to take that spot in Boston drydock....guess she will be floating around waiting for her "parking space"......

[Got Tequila?]

Originally Posted by Henrika

Instead of being dropped off sunday am, no traffic, now have to drive into NYC traffic monday am. Nothing on NCL website as yet on delay.

2:23 and there is information posted on the website now.........

I'm sorry this affected the 12/5 group.

Itinerary time changes........


The ship will now call in Port Canaveral, Florida on Wednesday, December 8 from 8 am to 8 pm and in Nassau, Bahamas on Thursday, December 9 from noon to 1 am

[Norwegian Cruise Line]

Dear Guests,
We just issued the information regarding Norwegian Jewel (see below). We apologize if your agent did not yet have the updated information at the time you called. All agents should be aware at this point and it is on our web site: www.ncl.com.

I've pasted all the information below.

We are truly sorry about this delay and appreciate your understanding.

Best,
Norwegian Cruise Line

Attention Guests on Norwegian Jewel's 12/5 Sailing from New York:
Because of a late departure from dry dock, Norwegian Jewel will not arrive into New York on Sunday, December 5 as scheduled. The ship is now estimated to arrive into New York on Monday morning.

Therefore, embarkation for guests sailing on Norwegian Jewel’s December 5 Bahamas & Florida cruise is delayed and will begin at 8 am on Monday, December 6. The ship is scheduled to depart New York at noon on Monday.

Norwegian Jewel’s itinerary has been changed to accommodate the new departure time. The ship will now call in Port Canaveral, Florida on Wednesday, December 8 from 8 am to 8 pm and in Nassau, Bahamas on Thursday, December 9 from noon to 1 am.

Guests will receive a refund of 1/7 of the cruise fare paid and an onboard credit of $100 per stateroom.

Norwegian Cruise Line sincerely apologizes for this delay. We appreciate our guests understanding and cooperation.

[silkhair1]

What about a hotel stay for every guest? They now have to fork over extra cash because most are coming in a day early!

[Micchi]

Originally Posted by silkhair1

What about a hotel stay for every guest? They now have to fork over extra cash because most are coming in a day early!

I agree. While not required, it would certainly be a gesture of goodwill, as NCL has to be aware that a lot of folks will be flying in for a Sunday departure as scheduled and will now be forced to find accommodation in NYC, which isn't cheap.

[kcl]

Although we don't have the confirmation email yet, our TA talked to NCL and the rep said we can get a full refund and/or re-book on a future cruise in lieu of taking the shortened cruise. Waiting for confirmation.....

[jaja]

The itinerary also was changed.....the GSC island stop..eliminated...

[NJGeorge]

Originally Posted by jaja

The itinerary also was changed.....the GSC island stop..eliminated...

Well look on the bright side, you will be avoiding the mites

[drbabe]

I wouldn't be too upset over missing the stop at GSC. I enjoyed it, but a lot of people find the tendering over to be a pain, the beach crowded. But if I were flying into NY to take this cruise, I'd be furious and be demanding that NCL in addition pick up the tab for the extra night in a hotel in NYC - that's expensive.

[chesquinn]

http://www.kroooz-cams.com/ncl_jewel/jewel.php

[jaja]

Originally Posted by NJGeorge

Well look on the bright side, you will be avoiding the mites

LOL--I was thinking the same thing....

[paradise sailor]

I hope everyone realises that embarkation starts at 8 AM on Monday for a noon departure....


Therefore, embarkation for guests sailing on Norwegian Jewel’s December 5 Bahamas & Florida cruise is delayed and will begin at 8 am on Monday, December 6. The ship is scheduled to depart New York at noon on Monday.

[CruiseBabe125]

Thanks NCL for ruining my birthday (Dec. 5).....
Our 6th cruise on NCL & when you call their "System is down"...How convenient....We loved The Dawn...had a terrible time on The Gem (their fault) & now this....They told me they will have "travel care consultants" there on Monday..I said "I hope to get info. BEFORE Monday!"....
Wonder if the boat will even get to NY by Monday....
We stay loyal to NCL but we keep hearing how other lines treat their guests way better...1/7 of your cruise fare is no compensation for the lost time & lost destination....

[CruiseBabe125]

Originally Posted by jaja

LOL--I was thinking the same thing....

What about "mites?"...Please explain!

[NJGeorge]

Originally Posted by CruiseBabe125

What about "mites?"...Please explain!

http://boards.cruisecritic.com/showthread.php?t=1317603