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  #1  
Old March 21st, 2011, 10:51 AM
erdoran erdoran is offline
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Default NCL butler - what's the normal performer job expectation?

Does anyone KNOW what NCL's job expectations of a butler are? I've read stories of wonderful butlers who notice little things and amaze and delight pax by being aware of them--for example, a family we cruised with mentioned their DD loves berries and magically, every evening a bowl of berries appeared! There was a problem with their keycard, butler saw and within 5 minutes butler arranged to get it fixed & get them new cards. Things like that. And then there are other threads where butlers are said to bring the daily treats & maintain the coffee machines, but that's all - and some may not even do that! Other threads talk about butlers doing the machines, treats, and ensuite dining--and others said butlers tell them to call room service!

So--is the "berry butler" an exceptional performer? How about the ones who willingly serve ensuite meals, special request bedtime snacks, and even offer menus? The ones who offer to unpack, or do so willingly when asked? Are these butlers doing their jobs (although certainly well) or are things like these way above and beyond?

And is the normal job expectation coffee machine and scheduled afternoon treat plate, with anything beyond that being in the "not in my job description" realm?

It would be SO HELPFUL to know this!!
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1988: Big Red Boat, Bahamas
1990: Big Red Boat, Bahamas
1997: Club Med cruise, Tahiti & Islands
2002: Tradewinds Cruise Club, British Virgin Islands
2009: Tradewinds Cruise Club, St. Vincent & the Grenadines
2009: Tradewinds Cruise Club, Tobago circumnavigation
2009: Carnival Liberty, Nassau, Grand Turk, San Juan, St. Thomas
6/24/2010: Epic transatlantic
8/2010: Tradewinds Cruise Club, Discover the Caribbean, Antigua to Bequia repositioning--Antigua, Guadeloupe, The Saints, Dominica, Martinique, St. Lucia, Bequia
8/2010: Tradewinds Cruise Club, St. Vincent & the Grenadines: Bequia, Canouan, Chatham Bay, Saltwhistle Bay, Tobago Cays, Petit St. Vincent
12/25/2010: NCL Epic, Western Caribbean
8/20/2011: Tradewinds Cruise Club, Guadeloupe & area
10/23/2011: Epic TA, Barcelona to Miami

Christmas 2011 Epic Roll Call http://boards.cruisecritic.com/showthread.php?t=1330253
Jade Holyland October 20, 2012 Roll Call http://boards.cruisecritic.com/showthread.php?t=1347943

Last edited by erdoran; March 21st, 2011 at 10:53 AM.
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  #2  
Old March 21st, 2011, 11:32 AM
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Smellytoes Smellytoes is offline
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I've been in two suites on NCL. The first butler was not very good. I think some of it could have been a language barrier. For example, I am mostly a beer drinker and wanted to know if the alchohol could be exchanged for beer. He said 'yes, you can get two". I thought he meant two six packs for each bottle but I was shockingly mistaken. After I recieved the 2 sixpacks and drank them was when he told me that was all I was getting Stupid me exchanged 3 bottles of booze for 2 lousy six packs of beer. Another example was he would only give me 6 cans of each kind of soda it was NOT unlimited like I thought it was. This was on the Dawn.
Then we had an AB penthouse on the Spirit. The butler was very accomodating. He ended up waiting on two of the kids who were staying in the room but not booked in there. He gave us free soda even though it didn't come with the room. He brought the kids plates of cookies every night without being asked. I'm still not sure what to expect from the next butler.

Last edited by Smellytoes; March 21st, 2011 at 11:34 AM.
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  #3  
Old March 21st, 2011, 11:54 AM
erdoran erdoran is offline
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Although all butler stories are welcome, I'm adding a different twist to this question, and I hope NCL will weigh in....what I'd like to know is what NCL's expected service level is for butlers. If I were to ask for more, I would tip more generously than otherwise, knowing that my request is OUTSIDE the butler's job expectations (or I wouldn't ask in the first place)--and I am NOT talking about anything oddball or obviously inappropriate, but the type of things that are mentioned on CC that people thought were really great about their butlers. I'll bet that the job description is probably something like "coffee machine, unpacking, snack plates and perhaps an ensuite meal or two" and nothing more, and all the exceptional service stuff like smellytoes' cookie story, or the berry butler, are well beyond what the butlers are trained, or expected to do.

....or I could be wrong and this is the norm! I'd certainly like to know before my next cruise, so if I get a butler like I've seen described, or if I want to make a request, I'll know whether or not it's in their job description, or whether my expectations are too high for normal service, based on what turns out to be a truly exceptional butler and service level.

Make sense? I'm sure it will be helpful to a lot of NCL suite newbies!
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1990: Big Red Boat, Bahamas
1997: Club Med cruise, Tahiti & Islands
2002: Tradewinds Cruise Club, British Virgin Islands
2009: Tradewinds Cruise Club, St. Vincent & the Grenadines
2009: Tradewinds Cruise Club, Tobago circumnavigation
2009: Carnival Liberty, Nassau, Grand Turk, San Juan, St. Thomas
6/24/2010: Epic transatlantic
8/2010: Tradewinds Cruise Club, Discover the Caribbean, Antigua to Bequia repositioning--Antigua, Guadeloupe, The Saints, Dominica, Martinique, St. Lucia, Bequia
8/2010: Tradewinds Cruise Club, St. Vincent & the Grenadines: Bequia, Canouan, Chatham Bay, Saltwhistle Bay, Tobago Cays, Petit St. Vincent
12/25/2010: NCL Epic, Western Caribbean
8/20/2011: Tradewinds Cruise Club, Guadeloupe & area
10/23/2011: Epic TA, Barcelona to Miami

Christmas 2011 Epic Roll Call http://boards.cruisecritic.com/showthread.php?t=1330253
Jade Holyland October 20, 2012 Roll Call http://boards.cruisecritic.com/showthread.php?t=1347943
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  #4  
Old March 21st, 2011, 12:06 PM
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shark with a laser shark with a laser is offline
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Our butler on the Jade maintained the coffee machine, brought evening canapes, brought us menus for all the restaurants and kept the MDR menus updated daily, brought us room service, put out the cushions for the balcony loungers every morning if we hadn't already done so, and kept our supply of tonic stocked (at no charge). We would take the cordless phone from our cabin into port with us, and as we were reboarding we'd call the butler to let him know to have ice in the room when we got back.

If you have a butler, you should also have a concierge. They can make reservations for the specialty restaurants, get you around the line for the MDRs, and book excursions. We'd chat with ours every morning after breakfast at Cagney's to get tips about things to do in port and sometimes to make our reservations for dinner that night.

I missed having the butler and concierge on our last cruise when we booked a balcony. I wish NCL would let passengers pay for butler and concierge service without booking a suite.
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  #5  
Old March 21st, 2011, 12:14 PM
edjack999 edjack999 is offline
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There might be some confusion over exactly what you are asking for with this thread (as we've already seen). Let me take a stab at restating the question...


What the OP is looking for is an inclusive list of ALL job duties of an NCL butler.

There are two useful purposes to the list:
(1) To make sure that the OP does not accidentally ask the butler to perform a task which is outside of thier job description.
~~Nobody wants to think the butler did a bad job because he didn't do something that he wasn't supposed to do in the first place.

(2) To make sure that the OP does not accidentally miss out on a desired service simply because they were unaware that the butler was able to provide it.
~~Nobody wants to say "Awwwww, I didn't know I could ask for THAT!"


Am I in the ballpark here?

Last edited by edjack999; March 21st, 2011 at 12:14 PM.
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  #6  
Old March 21st, 2011, 12:31 PM
erdoran erdoran is offline
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Quote:
Originally Posted by edjack999 View Post
There might be some confusion over exactly what you are asking for with this thread (as we've already seen). Let me take a stab at restating the question...


What the OP is looking for is an inclusive list of ALL job duties of an NCL butler.

There are two useful purposes to the list:
(1) To make sure that the OP does not accidentally ask the butler to perform a task which is outside of thier job description.
~~Nobody wants to think the butler did a bad job because he didn't do something that he wasn't supposed to do in the first place.

(2) To make sure that the OP does not accidentally miss out on a desired service simply because they were unaware that the butler was able to provide it.
~~Nobody wants to say "Awwwww, I didn't know I could ask for THAT!"


Am I in the ballpark here?
For me, more #1 than #2. Essentially this comes down to

1. "I don't want to think the butler is "bad" or get upset or complain if the butler is doing exactly what they have been trained to do and no more"
2. I might still ask for something (reasonable) that I know is outside their job description, but I'd preface it by saying "I know this isn't in your job description but ....", accept "no" for an answer without thinking less of them, and conversely if they did it, or without being asked did things like the berry story, or Shark's Jade butler did--KNOWING that this is truly way above what they are training/expected to do, my tip would be WAY ABOVE what I would have otherwise tipped.

Does this make sense? I want to tip properly, and one way to do that is to know whether someone is meeting or exceeding job expectations. I also don't want to feel cheated when I don't get services I think I'm entitled to, when it turns out that my expectations are the problem rather than the butler's performance.

Thanks for clarifying my question!
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1988: Big Red Boat, Bahamas
1990: Big Red Boat, Bahamas
1997: Club Med cruise, Tahiti & Islands
2002: Tradewinds Cruise Club, British Virgin Islands
2009: Tradewinds Cruise Club, St. Vincent & the Grenadines
2009: Tradewinds Cruise Club, Tobago circumnavigation
2009: Carnival Liberty, Nassau, Grand Turk, San Juan, St. Thomas
6/24/2010: Epic transatlantic
8/2010: Tradewinds Cruise Club, Discover the Caribbean, Antigua to Bequia repositioning--Antigua, Guadeloupe, The Saints, Dominica, Martinique, St. Lucia, Bequia
8/2010: Tradewinds Cruise Club, St. Vincent & the Grenadines: Bequia, Canouan, Chatham Bay, Saltwhistle Bay, Tobago Cays, Petit St. Vincent
12/25/2010: NCL Epic, Western Caribbean
8/20/2011: Tradewinds Cruise Club, Guadeloupe & area
10/23/2011: Epic TA, Barcelona to Miami

Christmas 2011 Epic Roll Call http://boards.cruisecritic.com/showthread.php?t=1330253
Jade Holyland October 20, 2012 Roll Call http://boards.cruisecritic.com/showthread.php?t=1347943
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  #7  
Old March 21st, 2011, 01:49 PM
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david_sobe david_sobe is offline
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There is a fine line between personal servant and butler. I think some people think they are the same just because they cruise in a suite. I have stayed in several NCL suites and had different types of butlers.
On Epic it is important to realize one butler is assigned almost 10 suites. It almost impossible to keep up with "needy" passengers with that kind of responsibility. For example, on the Epic we had a great butler but one night we asked for 2 drinks to be delivered to the room. Our butler could not honor the request because she was busy escorting suite guests and their non-suite friends to shows. She also had more escorting to do and a busy list for the suites that she worked for. The butler simply got a waiter from a restaurant to deliver the drinks.
I dont think people understand the amount of work butlers do on a ship like the Epic. In addition, butlers are not part of the $12 day gratuity added to your bill. They work on tips.
I realize some will be harsh on me for saying this but the butler is NOT supposed to be your personal servant. They will assist you and bring you what you want. But I have seen too many threads here on CC being critical of butlers for trivial issues.
My experience has never seen a "slacker' butler on any NCL ship. Butlers walk a fine line of not being overly intrusive but catering to your needs.
NCL will deliver treats to your rooms most nights and bring snacks but I hate the threads that bash butlers because one night a plate was not brought to the room. All you need to do is pick up the phone. The butler's job is not to kiss and bow to you but to work and serve your needs.
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  #8  
Old March 21st, 2011, 02:19 PM
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rvsullivan rvsullivan is offline
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Actually, when you start researching what a butler's job is, you will find the job is called a "personal servant". They are there to make your life easier and take care of you wishes. The should serve you anything you ask that is within their power. Serving your meals and drinks, packing and unpacking. Ensuring your suite is properly taken care of by both themselves and the room stewards. Taking care of your laundry and ensuring it is returned promptly are all part of the butlers job. On some cruise lines (HAL for example) it includes shining your shoes daily if required. The list goes on. You should feel free to ask for anything that seems to be reasonable. As suggested earlier, if your request is refused/ignored, you should check with the hotel manager or concierge and verify. I hear the argument for each butler on the Epic has 10 suites, but, unlike the stewards, they don't have to clean, make beds, dust etc. The just check to ensure it is done. Their main job is to make you happy.
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Last edited by rvsullivan; March 21st, 2011 at 02:20 PM. Reason: spelling
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  #9  
Old March 21st, 2011, 02:30 PM
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Fishbait17 Fishbait17 is offline
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You make some excellent points, especially about butlers having to be responsive to several other suites besides your own. I think this is where people often run into "issues" with their butler - say they order room service, and are disappointed when it arrives later than their taste, or served at one time rather than "course-by-course". They are usually not taking into consideration that the butler may be serving dinner to four suites that evening, and that he is doing a balancing act or that their every request is delaying fulfillment of another guest's wish. It must be remembered that one man can only be in one place at a time.

It's the same with people who might request a late-night snack (cake at midnight?). They might not consider that the butler has early morning duties, like three rooms of breakfast to deliver at 6am, and that he is usually asleep in bed - to respond to your request he will have to wake up, rise, get dressed, and get you that piece of cake - then go back to bed and get up a few hours later for breakfast service.

We are fairly easy suite guests. We get a few breakfasts ensuite, have had two ensuite dinners in all of our cruises, we get our own late-night snacks from Blue Lagoon, we order bar setup and make our own drinks. We have made very few special requests, but those we have asked for have been fulfilled with a smile. We tip very well, because we have both been in the service business, and I have seen what NCL butlers go through with "needy" or cheap or occasionally rude passengers. Only once have we had a butler who was not 110% up to par, and he wasn't that bad - maybe 70% (our butler on Celebrity only ranked about 30%). I also tip well because even if you ask for nothing special, there is so much that is carried out behind the scenes by both the concierge and the butler that most people probably never even notice, they only notice that they are having a great cruise.

I think it is appropriate to ask the butler for whatever you wish, but be prepared for a "no can do" answer or perhaps a delay or even a substitution (delivery by room service instead or strawberries instead of mixed berries if that is all he can find onboard). And be prepared to tip accordingly for all special requests.

Robin
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Old March 21st, 2011, 02:46 PM
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ButlerService
The Butler liaises closely with the Concierge to provide 24-hour personalized service for the Villa/Suite guests who are given a direct phone or pager number to contact the Butler.

Each Butler is assigned to take care of an average of 9 Villas/Suites each (not available to guests in Mini-Suites). Services include:
  • Unpack luggage
  • Expedite dry cleaning processes
  • Shoe-shine service
  • Serve at Cocktail parties in Villas/Suites
  • Serve Dinners in Villas/Suites
  • Delivery of fresh fruit
  • Delivery of sodas/water/liquor/wine/newspapers if ordered (These are NOT complimentary in all Suite categories)
  • Delivery of movies from a DVD library
  • Ensure balconies/gardens are stocked with fresh towels/seat cushions
  • Fill/empty hot tubs (NOT available in all suites) and instruct guests on safe use
Tips for Butler and/or Concierge are NOT included in the $12 pp per day service charge. We recommend guests consider offering a gratuity commensurate with services rendered.
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  #11  
Old March 21st, 2011, 02:46 PM
Sara_smile Sara_smile is offline
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Quote:
Originally Posted by rvsullivan View Post
Actually, when you start researching what a butler's job is, you will find the job is called a "personal servant". They are there to make your life easier and take care of you wishes. The should serve you anything you ask that is within their power. Serving your meals and drinks, packing and unpacking. Ensuring your suite is properly taken care of by both themselves and the room stewards. Taking care of your laundry and ensuring it is returned promptly are all part of the butlers job. On some cruise lines (HAL for example) it includes shining your shoes daily if required. The list goes on. You should feel free to ask for anything that seems to be reasonable. As suggested earlier, if your request is refused/ignored, you should check with the hotel manager or concierge and verify. I hear the argument for each butler on the Epic has 10 suites, but, unlike the stewards, they don't have to clean, make beds, dust etc. The just check to ensure it is done. Their main job is to make you happy.
A butler is not a personal servant. A butler works for the cruise line and is not personal to you. Him/her is responsible for lots of other passenges besides you.

I think this confusion is what gets people frustrated. The butler is not waiting around for your next call or request. They are busy assisting other passengers too.
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Old March 21st, 2011, 02:53 PM
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Quote:
Originally Posted by Smellytoes View Post
I've been in two suites on NCL. The first butler was not very good. I think some of it could have been a language barrier. For example, I am mostly a beer drinker and wanted to know if the alchohol could be exchanged for beer. He said 'yes, you can get two". I thought he meant two six packs for each bottle but I was shockingly mistaken. After I recieved the 2 sixpacks and drank them was when he told me that was all I was getting Stupid me exchanged 3 bottles of booze for 2 lousy six packs of beer. Another example was he would only give me 6 cans of each kind of soda it was NOT unlimited like I thought it was. This was on the Dawn.
Then we had an AB penthouse on the Spirit. The butler was very accomodating. He ended up waiting on two of the kids who were staying in the room but not booked in there. He gave us free soda even though it didn't come with the room. He brought the kids plates of cookies every night without being asked. I'm still not sure what to expect from the next butler.
Not for sure when you cruised or if this has changed, but when you are in the OS, you should get unlimited mixers, including soda's. I think your Butler must have been new or something. 8-)
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Old March 21st, 2011, 03:12 PM
erdoran erdoran is offline
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Quote:
Originally Posted by mylesf View Post
ButlerService
The Butler liaises closely with the Concierge to provide 24-hour personalized service for the Villa/Suite guests who are given a direct phone or pager number to contact the Butler.


Each Butler is assigned to take care of an average of 9 Villas/Suites each (not available to guests in Mini-Suites). Services include:
  • Unpack luggage
  • Expedite dry cleaning processes
  • Shoe-shine service
  • Serve at Cocktail parties in Villas/Suites
  • Serve Dinners in Villas/Suites
  • Delivery of fresh fruit
  • Delivery of sodas/water/liquor/wine/newspapers if ordered (These are NOT complimentary in all Suite categories)
  • Delivery of movies from a DVD library
  • Ensure balconies/gardens are stocked with fresh towels/seat cushions
  • Fill/empty hot tubs (NOT available in all suites) and instruct guests on safe use
Tips for Butler and/or Concierge are NOT included in the $12 pp per day service charge. We recommend guests consider offering a gratuity commensurate with services rendered.
Thanks, exactly what I was looking for. I think my concern was that I wanted a reality check - were my Cruise Critic type expectations really NOT in line with reality? Sounds like they are very much realistic. And I would hope none of us would have a problem with things like a waiter bringing something rather than the butler, or if only strawberries were available instead of mixed berries, that's what you get (along with that very simple explanation, so it's clear your request wasn't ignored!), or even having to wait a bit because the butler has six ensuite dinners to get simultaneously!
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1988: Big Red Boat, Bahamas
1990: Big Red Boat, Bahamas
1997: Club Med cruise, Tahiti & Islands
2002: Tradewinds Cruise Club, British Virgin Islands
2009: Tradewinds Cruise Club, St. Vincent & the Grenadines
2009: Tradewinds Cruise Club, Tobago circumnavigation
2009: Carnival Liberty, Nassau, Grand Turk, San Juan, St. Thomas
6/24/2010: Epic transatlantic
8/2010: Tradewinds Cruise Club, Discover the Caribbean, Antigua to Bequia repositioning--Antigua, Guadeloupe, The Saints, Dominica, Martinique, St. Lucia, Bequia
8/2010: Tradewinds Cruise Club, St. Vincent & the Grenadines: Bequia, Canouan, Chatham Bay, Saltwhistle Bay, Tobago Cays, Petit St. Vincent
12/25/2010: NCL Epic, Western Caribbean
8/20/2011: Tradewinds Cruise Club, Guadeloupe & area
10/23/2011: Epic TA, Barcelona to Miami

Christmas 2011 Epic Roll Call http://boards.cruisecritic.com/showthread.php?t=1330253
Jade Holyland October 20, 2012 Roll Call http://boards.cruisecritic.com/showthread.php?t=1347943
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  #14  
Old March 21st, 2011, 03:46 PM
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faymuiheng faymuiheng is offline
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I think this is where there will be confusion. I've heard many a times, that just because you don't use them directly, that tipping would not be required. I still have trouble with what is a reasonable amount myself, but do understand that it's still kind of necessary to.



Tips for Butler and/or Concierge are NOT included in the $12 pp per day service charge. We recommend guests consider offering a gratuity commensurate with services rendered.
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Old March 21st, 2011, 04:13 PM
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Quote:
Originally Posted by erdoran View Post
Thanks, exactly what I was looking for. I think my concern was that I wanted a reality check - were my Cruise Critic type expectations really NOT in line with reality? Sounds like they are very much realistic. And I would hope none of us would have a problem with things like a waiter bringing something rather than the butler, or if only strawberries were available instead of mixed berries, that's what you get (along with that very simple explanation, so it's clear your request wasn't ignored!), or even having to wait a bit because the butler has six ensuite dinners to get simultaneously!
Then you will be a perfect suite guest! I didn't mean anyone here personally when mentioning those things, just the general complaints you often hear in reviews and posts on this site (people not taking others into account or Complaining about / penalizing the butler for such). For example, I know someone who "fired" their butler because he did not serve them dinner course-by-course. You will have a GREAT cruise!

Robin
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NCL Breakaway - Brand new Ship with Hubby and Daughter! - May 2013 (Two Bedroom Haven Suite)
NCL Sun - Russia and the Baltic Sea With the Whole Family - May/June 2012 (Owner's Suite and Aft Penthouse for six)
NCL Epic - Eastern Caribbean Relaxing for Two - February 2012 (Two Bedroom Haven Villa S4)
NCL Jade - Croatia, Greece and Turkey with my MIL from Venice May 2011 - (Courtyard Family Villa A3/S4)
NCL Jewel - Shortened Florida, no Nassau, from NYC for Two December 2010 (Courtyard Family Villa A3)
NCL Jewel Bahamas and Florida from NYC with SIL July 2010 (Owner's Suite AA)
NCL Jade Egypt and Med Holiday with the Whole Family 2009-2010 (Garden Villa!)
NCL Dawn Two Nighter Quick Getaway for Two May 2009 (Aft Romance Suite AD)
NCL Jade Canary Islands & Morocco Adventure with Hubby March 2009 (Two Bedroom Penthouse Suite AB)
NCL Sun Alaska Relaxing for Two July 2008 (Aft Penthouse Suite AC)
NCL Pearl Southern Caribbean with the Whole Family March 2008 (Owner's, Penthouse, and Balcony all connected! AA, AC, BB)
NCL Sun Western Caribbean Christmas with the Family December 2007 (Owner's Suite AA and connected Mini)
NCL Dawn Two Nighter Quick Getaway for Two October 2007 (Aft Balcony Cabin BA)
NCL Jewel Mediterranean with my BFF August 2007 (Penthouse Suite AC)
NCL Pearl Western Caribbean with Daughter and Friend February 2007 (Two Bedroom Penthouse Suite AB)
Olympia Greek Islands 2003, Celebrity Galaxy Alaska 1999?, Dolphin Islandbreeze Cntrl/South Amer 1998?, Carnival Ecstasy Bahamas 1995?
The Big Red Boat - too many years ago!

Last edited by Fishbait17; March 21st, 2011 at 04:14 PM.
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  #16  
Old March 21st, 2011, 04:18 PM
FLAHAM FLAHAM is offline
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Quote:
Originally Posted by erdoran View Post
So--is the "berry butler" an exceptional performer? How about the ones who willingly serve ensuite meals, special request bedtime snacks, and even offer menus?
I think "ensuite meals" means dining in the bathroom.
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  #17  
Old March 21st, 2011, 04:32 PM
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jaja jaja is offline
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We were in our first suite in December...knew sort of what to expect from CC....From what I can tell...our butler was good...we asked for nothing special ...but did have to remind him about coffee machine needing service a few times..and to follow up on a problem with safe not working...


In his defense...I believe he was just assigned to the ship -that day (as was our steward!)...so there was a acclamation issue for both... and both really wanted to please...but seemed a little overwhelmed and "new".....it must be so hard for them to change ships ...as not matter how good you are...it must be difficult to adjust to new suites and coworkers..


We tipped both well...and wished them well on their new ship..
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  #18  
Old March 21st, 2011, 05:39 PM
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RNPJN RNPJN is offline
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Just a mention here of how some suite people monopolize their butler's time without any consideration for the other guests. Its just common courtesy and common sense. On one of our trips there was a family in a suite who demanded a full breakfast every morning served in their suite. Which yes, they are entitled to it, but they also had other family members join them from their regular rooms (they constantly bragged about it, that's how we know). (& I've seen here on cruise critic how people say to have the meals served in your suite because other family members who are not eligible to eat at Cagney's for breakfast & lunch, can then join them.) Our butler was just frantic that whole week and kept apologizing to us. We are not that needy so it wasn't a big deal. Its just a sad situation when people have that entitlement mentality.
We usually tell our butler at the beginning of the week what our plans will probably be and sometimes our plans have changed. And I've gotten the comment that its not necessary and also I've been told it was much appreciated while he was writing it down in his little planner. Having dinner served in your suite is a great treat, you do want to take advantage of that perk. Its also nice if you're going on an excursion and get back mid afternoon. Then your butler can get your lunch which also depends on if all his other suite guests don't have the same idea. Depending on the ship you're on, for late night snacks, I think its a lot faster just to go get something yourself.
Attitude is everything. If you treat your butler with the respect he deserves, your vacation will be that much happier.
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  #19  
Old March 21st, 2011, 05:47 PM
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Sea Monster 2 Sea Monster 2 is offline
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I'm enjoying this thread. Our butler two weeks ago on the Epic was entirely marginal-- not bad, but not going to do a thing he didn't obviously have to do, and he was very mild-mannered and agreeable (even in his resistance!), so we weren't driven to be upset. We are not demanding people, but it would have been nice to have someone who volunteered their services or who seemed like they would find a way to get something done. We did discuss with him our expectations (coffee stuff, cheesecake for DS, both of which happened, and restaurant menus, which did not), and he did write them down. We definitely felt that his goal was to do only what was absolutely necessary. I do think that the personality and drive of the butler comes into play, not just the needs and attitudes of the passengers. Just as some pax can be too demanding or make inappropriate requests, some butlers apparently can be lazy or not up to the job. I did think about saying something to the concierge, but I decided that we were not using him to such a degree that I had anything tangible to complain about-- it's harder to complain about attitude than about facts. Of course, for my complacency, I will be stuck with him again next year!!!
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  #20  
Old March 21st, 2011, 05:50 PM
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P&Lcruising P&Lcruising is offline
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First time we had a suite the butler rang the doorbell and we had no idea what it was (never had a doorbell on a cruise before). He finally ended up knocking. We still laugh about it today.

We also ask very little of the butler (always have been happy with their service) and they make us feel like we are underutilizing them.

Sea Monster I think how long the individual has been butlering may have a lot to do with the level of comfort and service.
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Norwegian Gem 5/30/15~ Fla. & Bahamas
Norwegian Breakaway 12/7/2014~ Fla. & Bahamas



------------------------------------------------------------------------
Norwegian Gem 6/7/2014~10664~R/T NYC, Port Canaveral, GSC, Nassau
Norwegian Breakaway 12/1/2013~12308~R/T NYC, Port Canaveral, GSC, Nassau
Norwegian Gem 5/18/2013~10664~R/T NYC, Port Canaveral, GSC, Nassau
Norwegian Jewel 2/1/2013~10168~NYC 2 night CTN
Norwegian EPIC 12/1/2012~14048~R/T Miami, St. Maarten, St. Thomas, Nassau
Norwegian Gem 6/2/2012~10668~R/T NYC, Port Canaveral, GSC, Nassau
Norwegian Star 4/27/2012~9738~NYC 2 night CTN
Norwegian Jewel 12/3/2011~10664~R/T NYC, Port Canaveral, GSC, Nassau
Norwegian Sky 9/5/2011~9275~R/T Miami, Grand Bahama, Nassau, GSC
Norwegian Jewel 2/12/2011~9670~NYC 1 night CTN
Norwegian Gem 2/11/2011~9670~NYC 1 night CTN
Norwegian EPIC 12/4/2010~14048~R/T Miami, St. Maarten, St. Thomas, Nassau
Norwegian Jewel 6/5/2010~10666~R/T NYC, Port Canaveral, GSC, Nassau
Norwegian Gem 1/2/2010~10608~NYC 1 night CTN
Norwegian Pearl 12/5/2009~10664~R/T Miami, Samana, St. Thomas, Tortola, GSC
Norwegian Sky 5/18/2009~9277~R/T Miami, Grand Bahama, Nassau, GSC
Norwegian Gem 12/6/2008~11152~R/T NYC, Port Canaveral, GSC, Nassau, Grand Bahama
Norwegian Dawn 6/29/2003~8630~R/T NYC, Port Canaveral, Miami, Nassau, GSC

Isn't it good, Norwegian wood?

Last edited by P&Lcruising; March 21st, 2011 at 05:54 PM.
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