Holistic Holiday at Sea

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 03:33 AM.
#1
Canada
4,934 Posts
Joined Feb 2005
We were on the Poesia this year the first week of March only to find there was a large group on board the same date. They were there for a 'Holistic Holiday at Sea'. At first we thought , oh well, but buy the end of the week we were very sick of having such a large group on board.

They traveled in packs about the ship and took up a lot of 'space'. The library was closed to us for the whole week. Dining times were changed to accommodate them (or 8pm time became 8h30 and 9 on gala nights). Show times were changed to accommodate them. Outdoor movies at night movies were canceled for the whole week. Private parties were held which closed off lots of 'public' space. One day I got kicked off playing ping pong because they had to get ready for a party.

This group has booked again for 2012. The dates are March 3rd - 10th, 2012

I'm not saying you shouldn't book these dates but at least you should know there will be a gang of spandex yoga people who seemed to think they own the ship.

Personally, I've booked an alternative cruise for these dates even though I would have preferred to stay with MSC.
Expand Signature
Collapse Signature
Monicajay

HAL Ryndam 1998
Disney Wonder 2003
CC Victory 2005
NCL Sun 2006
NCL Dawn 2007
Costa Mediterranea 2008
MSC Orchestra Feb 28th/2009 or is it no it's
Rhapsody of the Seas- Australia Dec. 1st 2009
MSC Poesia Feb 27/2011
NCL Star Mar 4/2012
Jewel of the Seas Oct 28/2012 25th Anniversary- Saying " I do " all over again
MSC Poesia Mar 2/2013 First time back on the same ship
Celebrity Summit Mar 1/2014 First time leaving from San Juan
Celebrity Summit Feb 28/2015
Celebrity Reflection Feb 27/2016
#2
waterloo ontario canada
14 Posts
Joined Feb 2009
Totally agree with you Monica...I was on that same cruise and witnessed all of that too. I sent MSC an email when I got back...they gave me a $200 credit towards another cruise...just an fyi in case you want to do the same.
Expand Signature
Collapse Signature
Mardi Gras 1984
Costa Riveria 1988
Victory 2005
Triumph 2006
Miracle 2009
MSC Poesia 2011
#3
Canada
4,934 Posts
Joined Feb 2005
Originally posted by jbbackhome
Totally agree with you Monica...I was on that same cruise and witnessed all of that too. I sent MSC an email when I got back...they gave me a $200 credit towards another cruise...just an fyi in case you want to do the same.
Interesting.

So they recognized there was a problem.
Expand Signature
Collapse Signature
Monicajay

HAL Ryndam 1998
Disney Wonder 2003
CC Victory 2005
NCL Sun 2006
NCL Dawn 2007
Costa Mediterranea 2008
MSC Orchestra Feb 28th/2009 or is it no it's
Rhapsody of the Seas- Australia Dec. 1st 2009
MSC Poesia Feb 27/2011
NCL Star Mar 4/2012
Jewel of the Seas Oct 28/2012 25th Anniversary- Saying " I do " all over again
MSC Poesia Mar 2/2013 First time back on the same ship
Celebrity Summit Mar 1/2014 First time leaving from San Juan
Celebrity Summit Feb 28/2015
Celebrity Reflection Feb 27/2016
#4
waterloo ontario canada
14 Posts
Joined Feb 2009
Yes they must have realized...I think alot of people may have complained as I heard quite a few people talking about it on the ship at the time.
Expand Signature
Collapse Signature
Mardi Gras 1984
Costa Riveria 1988
Victory 2005
Triumph 2006
Miracle 2009
MSC Poesia 2011
#5
Edinburgh UK
8,117 Posts
Joined Aug 2007
It's a pity these huge groups weren't big enough to book the entire cruise out or there was a way of knowing before you book as, no matter the type of group, they tend to dominate and adversely affect things for those not part of the group.
Expand Signature
Collapse Signature


MSC Orchestra - Eastern Med - Jun 16
MSC Orchestra - Barbados to Genoa - Apr 16
Costa Serena -Arabian Gulf - Mar 15
MSC Armonia - Las palmas to Venice - Mar 14
Costa Fortuna - Arabian Gulf - Jan 14
MSC Musica - Eastern Med & Black Sea - Oct 13
MSC Orchestra - Western Med - Aug 13
MSC Sinfonia - Western Med - May 13
Costa Atlantica - Arabian Gulf - Mar 13
MSC Musica - Greek Isles - Sept 12
MSC Opera - Buenos Aires to Southampton Apr 12
Costa Favolosa - Arabian Gulf - Jan 12
MSC Orchestra - Western Med - Oct 11
Costa Romantica - Indian Ocean - Jan 11
MSC Musica - Venice to Rio - Nov 10
MSC Melody - Med & Black Sea - Jul 10
MSC Sinfonia - Livorno to Durban - Oct-Nov 09
MSC Fantasia - Western Med - Apr 09
MSC Lirica - Dover to Genoa - Sept 08
MSC Lirica - Transatlantic (Fort Lauderdale - Dover) - Mar-Apr 08
MSC Opera - Eastern Med - Sep 07
MSC Opera - - Jul 07
MSC Opera - Eastern & Southern Caribbean - Jan 07
MSC Opera - Western Med - May 06
MSC Opera - Transatlantic (Genoa - Fort Lauderdale) Dec 05-Jan 06
MSC Opera - Eastern Med - Jun 05
#6
Canada
4,934 Posts
Joined Feb 2005
Following JBbackhom's example I too sent both a letter and an e-mail to MSC regarding the situation on this ship. Unlike JBbackhome there was no future cruise credit offered, nor in fact was there a response.

It makes you wonder when you send a letter and get nothing back.
Expand Signature
Collapse Signature
Monicajay

HAL Ryndam 1998
Disney Wonder 2003
CC Victory 2005
NCL Sun 2006
NCL Dawn 2007
Costa Mediterranea 2008
MSC Orchestra Feb 28th/2009 or is it no it's
Rhapsody of the Seas- Australia Dec. 1st 2009
MSC Poesia Feb 27/2011
NCL Star Mar 4/2012
Jewel of the Seas Oct 28/2012 25th Anniversary- Saying " I do " all over again
MSC Poesia Mar 2/2013 First time back on the same ship
Celebrity Summit Mar 1/2014 First time leaving from San Juan
Celebrity Summit Feb 28/2015
Celebrity Reflection Feb 27/2016
#7
Fort Lauderdale, FL
570 Posts
Joined Aug 2011
MONICAJAY-

Would you kindly tell us how you tried connecting with MSC and which office? We can assure you that we respond to each guest who writes to us with positive or negative feedback. If you would also kindly send your inquiry again to our Post Cruise Care Department at customer-srvc@msccruisesusa.com, we would be more than happy to review your inquiries.

Thank you for choosing MSC Cruises and we do hope to resolve this claim for you and welcome you onboard another sailing in the near future.

MSC Cruises USA
#8
Canada
4,934 Posts
Joined Feb 2005
Originally posted by MSC Cruises USA
MONICAJAY-

Would you kindly tell us how you tried connecting with MSC and which office? We can assure you that we respond to each guest who writes to us with positive or negative feedback. If you would also kindly send your inquiry again to our Post Cruise Care Department at customer-srvc@msccruisesusa.com, we would be more than happy to review your inquiries.

Thank you for choosing MSC Cruises and we do hope to resolve this claim for you and welcome you onboard another sailing in the near future.

MSC Cruises USA
Hmmm..

For the e-mail I used the MSC web-site. First, you click on your country then at the bottom left hand corner it says 'contact us' when clicked a drop down box appears and I filled it in. Because it did not allow me to 'save' what I wrote I also composed a short letter and sent it to MSC using the United States Postal Service, I remember the address was New York City, ( I found the address on the internet when goggling MSC) so I will hunt up the letter and forward it to you at the e-mail address you have provided. I did not book through a travel agent and have booked both my MSC cruises direct.

I must say I am surprised as I didn't know MSC monitored this site.
Expand Signature
Collapse Signature
Monicajay

HAL Ryndam 1998
Disney Wonder 2003
CC Victory 2005
NCL Sun 2006
NCL Dawn 2007
Costa Mediterranea 2008
MSC Orchestra Feb 28th/2009 or is it no it's
Rhapsody of the Seas- Australia Dec. 1st 2009
MSC Poesia Feb 27/2011
NCL Star Mar 4/2012
Jewel of the Seas Oct 28/2012 25th Anniversary- Saying " I do " all over again
MSC Poesia Mar 2/2013 First time back on the same ship
Celebrity Summit Mar 1/2014 First time leaving from San Juan
Celebrity Summit Feb 28/2015
Celebrity Reflection Feb 27/2016
#9
Fort Lauderdale, FL
570 Posts
Joined Aug 2011
Hi Monicajay-

I am wondering if you used MSC Cruises USA site (www.msccruisesusa.com) for the "contact us", as there may be a problem in which we need to look into. Please let me know! As well, our NY office is actually the Cargo side of MSC, not the cruise line; we are located in Ft. Lauderdale, FL. I hope you forwarded your information to our post cruise customer care so they can better assist you!

Thank you,
MSC Cruises USA
#10
Canada
4,934 Posts
Joined Feb 2005
Originally posted by MSC Cruises USA
Hi Monicajay-

I am wondering if you used MSC Cruises USA site (www.msccruisesusa.com) for the "contact us", as there may be a problem in which we need to look into. Please let me know! As well, our NY office is actually the Cargo side of MSC, not the cruise line; we are located in Ft. Lauderdale, FL. I hope you forwarded your information to our post cruise customer care so they can better assist you!

Thank you,
MSC Cruises USA
Yes, I used the 'contact us' on the msccruiseusa.com site (even though I am from Canada). I did this on or about the 20th of April as this is when another cruiser explained he had received a credit. I sent the letter to the NY office not knowing it was a Cargo office. I just goggled MSC address and this is the one I got. No mention on the web-site that this was not the same company (or is it? but just a different division?). I did forward a copy of my letter to the e-mail address in a previous post and have already received a reply (thanks), they are looking into it and will contact me.

I do appreciate that you are monitoring these boards.
Expand Signature
Collapse Signature
Monicajay

HAL Ryndam 1998
Disney Wonder 2003
CC Victory 2005
NCL Sun 2006
NCL Dawn 2007
Costa Mediterranea 2008
MSC Orchestra Feb 28th/2009 or is it no it's
Rhapsody of the Seas- Australia Dec. 1st 2009
MSC Poesia Feb 27/2011
NCL Star Mar 4/2012
Jewel of the Seas Oct 28/2012 25th Anniversary- Saying " I do " all over again
MSC Poesia Mar 2/2013 First time back on the same ship
Celebrity Summit Mar 1/2014 First time leaving from San Juan
Celebrity Summit Feb 28/2015
Celebrity Reflection Feb 27/2016
#11
Howden, Tasmania
657 Posts
Joined Aug 2010
I never considered that large groups would be a problem we have 250 veteran jazz players and fans on our cruise I'll let you know how that pans out.
Expand Signature
Collapse Signature
Looking forward to my next cruise -MSC Preziosa
Grand Voyage Genoa to Santos


#12
Canada
4,934 Posts
Joined Feb 2005
Originally posted by Janet&Carl
I never considered that large groups would be a problem we have 250 veteran jazz players and fans on our cruise I'll let you know how that pans out.
I wouldn't worry, 250 is not that large a group hopefully you might get some extra entertainment.
Expand Signature
Collapse Signature
Monicajay

HAL Ryndam 1998
Disney Wonder 2003
CC Victory 2005
NCL Sun 2006
NCL Dawn 2007
Costa Mediterranea 2008
MSC Orchestra Feb 28th/2009 or is it no it's
Rhapsody of the Seas- Australia Dec. 1st 2009
MSC Poesia Feb 27/2011
NCL Star Mar 4/2012
Jewel of the Seas Oct 28/2012 25th Anniversary- Saying " I do " all over again
MSC Poesia Mar 2/2013 First time back on the same ship
Celebrity Summit Mar 1/2014 First time leaving from San Juan
Celebrity Summit Feb 28/2015
Celebrity Reflection Feb 27/2016
#14
jupiter florida
1 Posts
Joined May 2010
My husband and I are veteran cruisers but this was the first time on a conference cruise. First I want to apologize for those on the cruise who were not part of the conference and felt put off. I can totally understand that and hope this conference will grow so that the entire ship is for those attending. It is a wonderful conference; life changing for us.

If I were not part of the conference I would have felt the same way as others who have posted. It makes me aware that anytime I book I will make sure it is a "regular" cruise and our ship will not be overrun. That said, if you have an interest in learning so many fabulous things join this conference. The diversity and quality of presentations was fabulous.

We also loved the ship! thanks to all of you who post and help me.
#15
ohio, usa
469 Posts
Joined May 2000
is there a way to find out if a group has booked the same date as you?
Expand Signature
Collapse Signature
kim =^..^=
carnival liberty-10-13
msc poesia-2-13 cancelled
carnival freedom-11-11
carnival valor-10-10
rci-monarch of the seas-9-09
rci-enchantment of the seas-4-08
carnival victory-1-05
norwegian majesty-9-04
carnival fascination-6-04
msc melody-4-03
regal empress-6-02
regal empress-11-01
regal empress-1-01
oceanbreeze/imperial majesty-6-99
premier-oceanbreeze-9-98
premier-seawind crown-9-97
seawind crown-9-96
norwegian norway-9-94
rci-song of america-8-93
rci-nordic empress-10-90
#16
Rome, Italy
2,792 Posts
Joined Nov 2007
Originally posted by seacat66
is there a way to find out if a group has booked the same date as you?
Call MSC and ask, or have your TA call for you.
Expand Signature
Collapse Signature
Charles
To Do:
11/2017 MSC Fantasia (YC) Caribbean Lesser Antilles (14)
3/2018 MSC Divina (YC) Miami-Genoa Repositioning (20)

10/2018 MSC Meraviglia (YC) West Med (7)
Done (358 nights at sea):
3/2017 MSC Fantasia (YC) Emirates, Bahrain, Qatar (7) B2B; 4/2017 MSC Fantasia (YC) Dubai-Civitavecchia Repositioning (16); 10/2016 MSC Musica - East Med (11); 5/2016 MSC Opera - Baltic Capitals (11); 12/2015 MSC Preziosa (YC) - West Med New Years Cruise (7); 10/2015 MSC Divina (YC) - Genoa-Miami Repositioning (18); 3/2015 MSC Fantasia - West Med/Atlantic Islands (11) ; 11/2014 Costa neoRomantica - Central Mediterranean (11) ; 6/2014 MSC Magnifica - Norwegian Fiords/North Cape (11) ; 3/2014 MSC Sinfonia - Capetown-Civitavecchia Repositioning (19) ; 9/2013 Costa Pacifica - Aegean Costa Club Cruise (13) ; 2/2013 Costa Magica - East Med (12) ; 9/2012 Costa Luminosa - Copenhagen-Savona Repositioning (10) B2B:; 9/2012 Costa Luminosa - West Med (5); 6/2012 MSC Magnifica - North Cape-Svalbard (15); 1/2012 MSC Fantasia - West Med/Atlantic (11) ; 10/2011 Costa Atlantica - East Med (10); 9/2011 Costa Atlantica - Central Med & Black Sea (13) ; 5/2011 MSC Melody - West Med/Atlantic (11) B2B:; 4/2011 MSC Melody - East Med (11); 2/2011 Costa Romantica - Indian Ocean (14); 10/2010 Costa Mediterranea - East-Central Med (11) ; 6/2010 MSC Poesia - North Europe (14); 3/2010 Costa Marina - Atlantic Islands (14) ; 1/2010 MSC Splendida - East Med (11) ; 8/2009 Costa Serena - East Med (7) ; 4/2009 Costa Concordia - East Med (11) ; 1/2009 Oberoi Philae - Nile River Cruise Luxor-Aswan (7); 12/2007 Costa Europa - Savona-Dubai Repositioning (18) ; 5/2007 MSC Opera - Norwegian Fiords (7) ; 6/1994 MSC Monterey - East Med (14).
#17
Orlando, Florida
3 Posts
Joined Jun 2012
Hello folks. I was on that 2011 cruise you are talking about. I am sorry that so many had such a poor time. We DID have over 1000 people in our Group and that didn't count the instructors and support staff devoted to just us.

We had our own chefs, dining times, trainers and educators. We had all our own food as well, as we are all Vegan and do not consume meat, dairy, eggs or fish. If there was interference from us, for one, I'm sorry.

Franky, I would have thought that you would have loved to have a large group that did NOT use most of the entertainment/pool/bar facilities on board. It provided a lot more individual service to YOU. Since we were in classes and occupying the clubs and disco's that are usually vacant during the day, I can't see how that was interfering with others.

Ours was an educational, learning, and for many, a healing experience. Many/most of us didn't even disembark in the ports as there were on-going classes. Few went to clubs or disco or bars as many/most do not drink/smoke and the lounges were frankly stinking with smoke. THAT is something I hated; just walking through the area during the day, you had to almost hold your nose.

Whoever booked your cruise should have advised you that there was a large focused group on board. I can tell you that WE had a tremendous time.

We have already booked our next cruise: http://www.wholefoods4healthyliving....ic_cruise.html

Don't say I didn't warn you!

Cheers,

Skip Stein
#18
Manchester, England
2,933 Posts
Joined Feb 2012
Originally posted by MSC Cruises USA
MONICAJAY-

Would you kindly tell us how you tried connecting with MSC and which office? We can assure you that we respond to each guest who writes to us with positive or negative feedback. If you would also kindly send your inquiry again to our Post Cruise Care Department at customer-srvc@msccruisesusa.com, we would be more than happy to review your inquiries.

Thank you for choosing MSC Cruises and we do hope to resolve this claim for you and welcome you onboard another sailing in the near future.

MSC Cruises USA
Sorry to hijack a thread guys but I've never noticed official MSC presence on this forum before!

I wonder would MSC Cruises USA like to comment on the numerous negative reviews of their cruise line in these threads?

If so you can start with mine. A simple search will bring up my posts.

Not holding my breath!
Expand Signature
Collapse Signature
Cheers,
Papcx.




Norwegian Epic from Barcelona 03.02.16 roll call.


Harmony of the Seas from Southampton 22.5.15 Roll call.


Vision of the seas from Venice 10.06.16 Roll Call.


Independence of the seas from Southampton 30.10.16 Roll Call.

Past cruises

25-10-2015 Allure of the Seas
01-06-2015 Anthem of the Seas
04-02-2015 Norwegian Jade
09-12-2014 Boudicca
06-29-2014 MSC Opera
03-22-2014 MSC Armonia
11-19-2013 Braemar
09-13-2013 MSC Armonia
09-17-2012 MSC Poesia
09-08-2008 Costa Magica
#19
Manchester, England
2,933 Posts
Joined Feb 2012
Originally posted by papcx
Sorry to hijack a thread guys but I've never noticed official MSC presence on this forum before!

I wonder would MSC Cruises USA like to comment on the numerous negative reviews of their cruise line in these threads?

If so you can start with mine. A simple search will bring up my posts.

Not holding my breath!
No, no comment?

Not sure why I expected anything different.

Same as MSC UK - got my money so not interested in any follow up customer service.

I hope things are different on board, but reading other people's reviews, I doubt it.
Expand Signature
Collapse Signature
Cheers,
Papcx.




Norwegian Epic from Barcelona 03.02.16 roll call.


Harmony of the Seas from Southampton 22.5.15 Roll call.


Vision of the seas from Venice 10.06.16 Roll Call.


Independence of the seas from Southampton 30.10.16 Roll Call.

Past cruises

25-10-2015 Allure of the Seas
01-06-2015 Anthem of the Seas
04-02-2015 Norwegian Jade
09-12-2014 Boudicca
06-29-2014 MSC Opera
03-22-2014 MSC Armonia
11-19-2013 Braemar
09-13-2013 MSC Armonia
09-17-2012 MSC Poesia
09-08-2008 Costa Magica
#20
Edinburgh UK
8,117 Posts
Joined Aug 2007
Originally posted by papcx
No, no comment?

Not sure why I expected anything different.

Same as MSC UK - got my money so not interested in any follow up customer service.

I hope things are different on board, but reading other people's reviews, I doubt it.
Not seen them on here for awhile. Think they are regulars on here during the US sailing period.
Expand Signature
Collapse Signature


MSC Orchestra - Eastern Med - Jun 16
MSC Orchestra - Barbados to Genoa - Apr 16
Costa Serena -Arabian Gulf - Mar 15
MSC Armonia - Las palmas to Venice - Mar 14
Costa Fortuna - Arabian Gulf - Jan 14
MSC Musica - Eastern Med & Black Sea - Oct 13
MSC Orchestra - Western Med - Aug 13
MSC Sinfonia - Western Med - May 13
Costa Atlantica - Arabian Gulf - Mar 13
MSC Musica - Greek Isles - Sept 12
MSC Opera - Buenos Aires to Southampton Apr 12
Costa Favolosa - Arabian Gulf - Jan 12
MSC Orchestra - Western Med - Oct 11
Costa Romantica - Indian Ocean - Jan 11
MSC Musica - Venice to Rio - Nov 10
MSC Melody - Med & Black Sea - Jul 10
MSC Sinfonia - Livorno to Durban - Oct-Nov 09
MSC Fantasia - Western Med - Apr 09
MSC Lirica - Dover to Genoa - Sept 08
MSC Lirica - Transatlantic (Fort Lauderdale - Dover) - Mar-Apr 08
MSC Opera - Eastern Med - Sep 07
MSC Opera - - Jul 07
MSC Opera - Eastern & Southern Caribbean - Jan 07
MSC Opera - Western Med - May 06
MSC Opera - Transatlantic (Genoa - Fort Lauderdale) Dec 05-Jan 06
MSC Opera - Eastern Med - Jun 05